Hi Mouhssine
Thanks for your review, I am sorry to only see one star.
I've had a look at your order, this had a dispatch time of 1-2 working days and was dispatched on the 2nd working day with delivery taking place the day after that.
Always make sure to check the dispatch times of products to ensure you have ordered in plenty of time for any event.
Hi Christine
Thanks for your review, I'm so pleased to read you are happy with your purchase.
You can always choose to send a gift directly to the recipient or repurpose our packaging to send this on yourself.
Hi
Thanks for your review, I am really sorry to see that it's only 1 star.
I've checked back on the order and I can see you believed this frame to be made of bronze due to the title of the product, however the material is clearly outlined in the description and the frame matches the photo on the website exactly.
I am sorry that you are disappointed with this.
“I have a 3 star as it was delivered in a timely date and arrived non damaged. I the item was lovely but later found that the post office are selling the same item for £9.99 and I paid £19.80.”
Thanks for your review, I'm so glad you are happy with the delivery of your order.
Our prices are reviewed regularly and are in line or better than many other online gift companies. This particular item may be on sale on other websites but it is not on ours I'm afraid.
“Excellent service as problem with first delivery but sorted out in a friendly, quick manner . Purchased bubble tea light holder and really happy with it .”
Hi William
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery and that our customer service team were so helpful!
“I was extremely pleased with the Owl with words on it which we chose for our grandaughter in memory of her graduation. A lovely cuddly toy and pyjama case all in one. Very practical as well as a delightful ornament. My grandaughter was delighted with the gift.”
