“I ordered a cushion for a 90th Birthday. The cushion I ordered was not the one I ordered. As it was wrapped I did not notice this until it was opened. Luckily the personiked it so I did not return it. I was disappointed as this is the first time I had used the sute”
Hi Ann
Thanks for your review, I am sorry to read about this issue. I can't find any communication from you to our customer service team for us to put this right.
Please could you send our team at customerservices@thegiftexperience.co.uk a photo of the issue and we can resolve this for you.
I'm glad to read that this was well received anyway!
Hi Beckie
Thanks for your review, I can see this was ordered on the 1st January and we were closed until 4th January so this might explain why you didn't receive it until the 7th January.
I hope you and the recipient are happy with the keepsake!
Hi Karen
I'm afraid we don't sell handkerchiefs, therefore your review was not meant for our company. The only order we have for you under your details is for a personalised teapot from October 2020.
Thanks
The Gift Experience
Hi Kay
Thanks for your review, I'm so glad you are happy with this!
Please accept my apologies for the delay in receiving this, I can see there was a query regarding the personalisation and as soon as this was resolved we had it made and sent out for you 😀
“Was Disappointed! I bought a star as a gift, I paid extra because it was a gift! When it arrived i was extremely disappointed…. It looked cheap and Tacky! I was bought one for my birthday and it was gift boxed and in a tin with a note from the person’s who bought it, the certificate was so lovely aswell…
But the one I bought looked like someone had just printed it off on their computer! and it was so small…
Wouldn’t recommend to be honest… wish I had sent it back for a refund and ordered it from the company mine was bought from. Don’t waste your money folks.”
Hello
Thanks for sharing your review, I am sorry to hear that you wouldn't recommend this product. If you have any complaints about the quality we'd welcome these being sent to customerservices@thegiftexperience.co.uk and our capable team will be able to assist you
Hello, thanks for your review. I'm sorry to read this. I've had a look and it appears that our customer service team are awaiting a response from you. Please pop them a reply and they will be happy to help.
Hello
Thanks for your review and I'm glad these arrived in good time. I'm sorry to read this, if you are able to send our Customer Services team an email then they will take a look at this for you.
“I don’t usually write reviews, the personalised clock was lovely, and packaged beautifully, but took a while to arrive (only arrived day before birthday) and unfortunately the clock itself wasn’t working (flat battery), which was very disappointing as it was given as a 21st birthday gift. I would have expected this to be checked before despatch.”
“My daughter got it for me at Christmas and we had a day at clumber park spa the changing rooms and around the pool was not very clean I did not even go in”
“Ordered the tea pot and the year book for a 40th Anniversary present. The tea pot wasn't in stock and we weren't informed until delivery was due. Then it was delayed another two weeks so we didn't receive till a month after we ordered. For the year book it's was delayed also. The products were great but only order if you don't need urgently.”
“The cushion was lovely. But the wording was wrong ... You put alway instead of always ! Was too late for me to send back as it was a gift for my poorly aunt”
“I was delighted to receive the 6 engraved pens which I ordered for Christmas gifts for the family. Very sadly, my husband's pen fell apart the first time he used it, he has tried to fix it but without success so extremly disappointed.I did order the pens from you. See attachments Order number 4737727 made on the 17th November 2020 at 12.26pm. Now other family members are contacting me to say their pens have just fallen apart. This was a very expensive order and I expect excellent quality. I expect a refund from yourselves now and I shall be contacting an Ombudsman with regard to this.”
