Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“Easy to order , I wanted a useable gift for sons graduation and bought a personalised glass beer yanked. We sort ready to use, order and pay and arrived within 3 days peefect”
Hi James
Thanks for your review, I'm sorry to read you are unhappy with the follow up emails we send.
These are service emails asking for reviews, which are absolutely invaluable for a small, independent company like ours. They allow us a chance to get feedback from real customers and take actions on any areas of improvement or solve problems that may not have been raised directly with our customer service team.
You always have the option of just ignoring these if you don't feel like leaving a review, for future reference.
“Great company to order from. Their products are lovely and the staff reply promptly to any questions asked.
My only problem with them was that they despatch with Royal mail, second class so the items take ages to arrive.”
Hi Margarete
Thanks for your review, I'm so glad you are happy with our service!
We offer a variety of methods of delivery including RM48, these options can be selected at checkout if you'd like faster delivery.
Hi Phillip
Thanks for your review, I'm sorry but I'm not quite sure what is meant by this.
If you can pop our customer service team and email with some more information, they'll be happy to assist.
Hi Mrs Barbara
Thanks for your review, I'm so glad you are happy with our service!
I'm sorry you were disappointed with the size of this, the size is outlined in the description so please always make sure to check this.
“Cushion arrived very squashed and creased as it was very tightly packed into the box it was in. The personalised wording is extremely faint and is just about readable. This is not worth the price paid and I won't be giving this as a present now as it would be too embarrassing.”
Hi
Thanks for leaving a review, I'm so sorry to read this.
I'm also sorry to see that you've not been in touch with our customer service team to get this issue resolved, please pop them a message at customerservices@thegiftexperience.co.uk and they'll be on hand to help.
Hi
Thanks for your review, I'm so glad you are happy with the quality of this gift!
I'm really sorry to read of the error in your order. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion. I'll log this with our production team for a review of the production and packing process to avoid any further errors.
Thanks once again for taking the time to leave us feedback and please accept my apologies again.
