Hi Mrs Barbara
Thanks for your review, I'm so glad you are happy with our service!
I'm sorry you were disappointed with the size of this, the size is outlined in the description so please always make sure to check this.
“Cushion arrived very squashed and creased as it was very tightly packed into the box it was in. The personalised wording is extremely faint and is just about readable. This is not worth the price paid and I won't be giving this as a present now as it would be too embarrassing.”
Hi
Thanks for leaving a review, I'm so sorry to read this.
I'm also sorry to see that you've not been in touch with our customer service team to get this issue resolved, please pop them a message at customerservices@thegiftexperience.co.uk and they'll be on hand to help.
Hi
Thanks for your review, I'm so glad you are happy with the quality of this gift!
I'm really sorry to read of the error in your order. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion. I'll log this with our production team for a review of the production and packing process to avoid any further errors.
Thanks once again for taking the time to leave us feedback and please accept my apologies again.
“Lovely site to find all sorts of gifts for every occasion,easy to navigate and pay. Delivered when promised and arrived in good condition with excellent packaging”
“Ordered a personalised "day you were born" chart for my mothers birthday. Absolute rubbish - contained very little factual information and looked like a child had done it as a school project. No way I was giving it to my mother as a gift so a complete waste of money. Requested a refund but was refused. Would never shop here again.”
Hi Adam
Thanks for your review, I am sorry to read it is such a negative one.
The Day You Were Born chart you received was true to the example shown on the website, which includes a number of photos that show the kind of information that is on there.
Also as it is a personalised item we are unable to refund this order as it cannot be reused, I am sorry about that.
Thank you once again for taking the time to leave a review.
“Ordering was easy online. I chose a personalised gift. Delivery was delayed due to the postal workers strike but when it was received it was well packaged and no damage had occurred to the cut glass tumblers. I was a little disappointed with the engraving. Although beautifully done, it was a bit feint and I had expected a more obvious engraving. However, the gift itself was well received and I was happy with my purchase.”
Thanks for your review, I'm so glad you are happy with your order! I am sorry that the engraving wasn't as prominent as you'd have liked, unfortunately we can only engrave to a certain depth without damaging the glass.
I am also very sorry to read that delivery took a little longer than estimated. Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“I was delighted with the personalised wine glasses, as we're my son and Daughter-in-law. From placing my order (easy) to receiving it was only a few days and I wondered whether it would come in time, and it did. It was packed safely and when I opened the box to check on it, wow! Two beautifully etched wine glasses and a bottle of wine, nestled safely in sumptuous blue satin. Thank you.”
Hi Margaret
Thanks for your review, I'm so glad you have had an all-round great experience!
It's great to read how well received the gift was and I hope the glasses are kept as a memento for many years to come!
