The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 970 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

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Posted 6 years ago

Hi, thank you for your positive review. Please let us know if there are any areas we can improve to make your next purchase a perfect 5-star experience. If you're happy to offer any additional feedback it would be greatly appreciated. websales@theflashcentre.com

Posted 6 years ago

“The Flash Centre is my first port of call for all my photography equipment and my repairs. They are quick, efficient and very helpful. Highly recommend.”

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Posted 6 years ago

“Used for the first time and was very happy with the speedy service. Will definitely be using their services again.”

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Posted 6 years ago

“Item delivered on time with great parcel tracking”

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Posted 6 years ago

“Really helpful advice and speedy delivery”

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Posted 6 years ago

“Great service and especially good care and attention.”

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Posted 6 years ago

“I've ordered a selection of flash equipment over the years and alway look to the Flash Centre first due to there quick turnaround.”

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Posted 6 years ago

Hi Stuart, thank you for your positive review. Please let us know if there are any areas we can improve to make your next purchase a perfect 5-star experience. If you're happy to offer any additional feedback it would be greatly appreciated. websales@theflashcentre.com

Posted 6 years ago

“Website easy to navigate and goods delivered quickly and full tracked.”

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Posted 6 years ago

“Items available from stock and priced competitively, prompt dispatch and delivery”

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Posted 6 years ago

“Item in stock and delivered quickly at a competitive price. Can’t ask for more!”

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Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“The three 'ables' reliable, knowledgeable and likeable! I always go the TFC first.”

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Posted 6 years ago

“As a photographer in Portugal I have found The Flash Center to be excellent, not only with the products in their inventory, but with the excellence of their customer service, including their after-sales service. Their professionalism is outstanding.”

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Posted 6 years ago

“If you are going to charge people nearly £7:00 for delivery don’t make them 1.ring dad and you several times to try and arrange a alternative postal address 2 send emails saying your delivery has been cancelled x2 when it hasn’t 3.tell customers they do not have the option of an pick up point - I recently alterEd a package to be picked up at homebase £900 not an issue 4 a,tear the address to work and then get notified it’s cancelled ring u but really it hasn’t been 5 work is manned 24 hrs per day at the address I gave u.....the delivery driver took a lovely picture of the office door where 6 ft behind that open door was a man I had arranged to except the delivery even with my home tele number 6 thus had to redirect again and use my lunch hr to pick up the parcel from their hub. JUST GIVE U THE OPTION TO DROP AT THE DROP SHOP”

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Posted 6 years ago

Hi Andrew, Mike here, the manager and owner at TFC. I'm sorry to hear you had a negative experience. Whilst it is always hard as a business owner to hear negative feedback, I always try to look at it as an opportunity to improve service for future customers and with that in mind I'd like to thank you for your honest feedback. When it comes to changing delivery addresses. Unfortunately, we had to remove this feature because of a number of high-value fraudulent orders we had, where fraudsters were using this tactic to divert packages away from the billing address without us knowing. This, unfortunately, has cost us quite a lot of money and as a small business, we just couldn't afford the cost of this. It is a real shame that we had to remove this feature because of a few bad apples, but if in future you need an address change I'd be happy to assist you with this personally as I can change the address my end (I have contacted you privately so you have my personal email). As a rule, we always aim to have orders delivered next working day and set ourselves a very worst case delivery time of 3 working days. Unfortunately, the change of address here has delayed your parcel by a day, but the item still would have arrived on time had the courier actually attempted to delivery the item rather than just driving past and taking a photo. This is totally unacceptable and I will personally be taking it up with our courier as a matter of urgency. Please accept my sincere apologies on behalf of DPD, and if you would prefer us to use another courier for any future orders, we do offer two other courier options (TNT & Parcelforce) that you can choose from if you are having issues with your depot/driver. If you have any further feedback for me I'd be very happy to discuss in more detail with you, please feel free to call me on 02078375649. I hope that this isolated incident has not permanently dented your view on our service which we work really hard to perfect and that you might give us another opportunity in future to get an order to you exactly where you need it when you need it, possibly with an alternative courier this time. Apologies again for the inconvenience, and I hope you have a lovely week. Mike

Posted 6 years ago

“I have known this company for many years and made several purchases in that time. No problems whatsoever. Five star rating.”

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Posted 6 years ago

“Customer service has always been exceptional. Many thanks.”

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Posted 6 years ago

“Item needed to be ordered and flash centre advised me of this as I had an up-coming function. Was told it would be there in time and it was.”

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Posted 6 years ago

“Fabulous service!!”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very pleased to be notified of delivery problems with pleasant apology from management, doesn’t cost anything but achieves a lot!”

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Posted 6 years ago

The Flash Centre is rated 4.9 based on 970 reviews