The Flash Centre Reviews

Name: The Flash Centre
Address: Unit 3A The High Cross CentreLondon, Unit 3A The High Cross CentreLondon, London
Rating: 4.87

4.9 Rating 680 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Metrics

4.9

Based on 680 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 18th March 2024

Timi Oshin

The Flash Centre 5 star review on 6th August 2023

Duncan Young

The Flash Centre 5 star review on 20th May 2023

Mohammad Iftekharuddin Bunty

The Flash Centre 5 star review on 14th February 2023

Simon Brown

The Flash Centre 5 star review on 15th September 2020

John Welsby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 colouramas for our studio and only received 1. Contacted the web sales team on the email they provided explaining the situation and received no response. Still waiting for the issue to be resolved/any form of communication explaining what has happened.”

Helpful Report

Posted 2 months ago

Hi Jack, thank you so much for leaving a review. Whilst it's never nice to get negative feedback, in many ways it is more important to us than the 5-star reviews, as it gives us an opportunity to reflect on how we can perfect our service, which is something we are constantly striving to achieve. I can see that your order was placed on the 2nd February, and that our team booked your shipping label for a next working day service about 30 minutes later. This package did arrive next working day, but unfortunately, our team made a misread on your packing slip, and accidentally read your order quantity as 1, instead of 2. So for this we can only sincerely apologise. I can see that you emailed our team to inform us of the error and that we replied within a couple of hours to say that the second roll had been dispatched. We replied to that email about 24 hours before you left this review. We're not sure why you didn't see our response, but rest assured as soon as the issue was brought to our attention we sprung into action to ensure the second roll would arrive next day! I can see the item did arrive next day, shortly after you left this review. We can only but apologise again for the picking error. Unfortunately, these things happen from time to time (we are only human), but we have conducted an internal review and will make some tweaks to minimise the risk of this happening in future. If in future you have an urgent query, if you would prefer we are also available by telephone on 02078375649. Or, you can use the live chat facility on our website for more instant replies. If you would prefer to continue communicating by email going forwards, please just give your junk folder a quick check and make sure our replies haven't ended up in there. We hope to see you again at TFC, despite this one negative experience, I am confident we can make it up to you given the chance. Warm regards, Mike

Posted 2 months ago

“My package was not delivered and sent to a random address that is not mine”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide us with feedback. I looked into your order and due to the sizeand awkwardness of Colorama roll, we had to dispatch in two packages. Both were dispatched to the same address and the other items on your order were received by reception, however the Colorama was sent on a larger vehicle, and that driver could not locate the address. The Colorama was then returned to our facilities and I can see that we have already provided a refund. We really apologise for the failed delivery of the Colorama. I can see you already used a free delivery code from signing up to our marketing newsletter but by way of an apology we will email you an additional free delivery code. Looking through the records for your order, I can see the first we learned about the failed delivery, is when UPS returned the parcel to us, at which point we reached out to you to discuss your options. If in future, your package does not arrive in the time frame as expected, please email us on sales@theflashcentre.com, call us on 02078375649, or use the live chat facility on our website. A member of our team is always happy to assist you with the query, and in your case, we probably could have helped UPS find your address and get the Colorama delivered in time for your shoot. Unfortunatley couriers are never 100% in their service, but if you let us know there's been a delay, we're on hand to help in any way we can!

Posted 5 months ago

“£9.95 for the bulb. £9.95 for postage very, very greedy and no warning what the postage would be until they your credit card details.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for the feedback, and sorry to hear you weren't happy with the shipping price. Because of the fragile and normally expensive (on this occasion your order was not expensive, but it was a very fragile item) nature of the products we sell, we exclusively use an express tracked and insured carrier for our deliveries. Whilst this can make a few deliveries a little pricier, hopefully the peace of mind around your delivery makes it worth it. For any orders over £150 shipped to the UK mainland, we do offer this delivery service free of charge, and in response to your feedback we have now setup a free delivery coupon for customers who are signed up to our newsletter. Please feel free to use that coupon on your next order. Sorry to hear that the shipping price was not more obviously visible to you. We do have an option in the cart page to calculate shipping costs before proceeding to check out. Customers can select to pay from the cart or proceed directly to checkout where delivery details are entered and a delivery charge is then displayed on the payment screen. Because shipping varies by location, it is only once address info is entered that we can calulate the shipping. That being said, we are constantly looking for ways to improve our website and will take your comments on board to see if we can make the shipping pricing options more apparent. Thanks for your invaluable feedback, it is greatly appreciated, even if it is negative feedback on this occasion. The TFC Team

Posted 7 months ago

“8 days after my online order I still had not received any communication re order status. I rang the flash centre and the option for sales / enquiries put me through to an answerphone. I eventually managed to chase them up via online chat from their website. I received the order 12 days after it was placed, but honestly if I hadn't chased it up I think I'd still be waiting for it.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your honest feedback. Whilst it's never nice to see a negative review, we can only sincerely thank you for taking the time to bring this to our attention, as we will use this as a learning experience to perfect our customer service. Rest assured we will conduct a full investigation as to how your order slipped through the system and did not get delivered sooner. Your custom and support over the years is greatly appreciated, so we take the feedback very seriously. A member of our team will be in contact to apologise to you personally.

Posted 8 months ago

“Have not received my backdrop yet. It’s meant to be for a photo-shoot first thing tomorrow. Tried getting in touch with UPS no joy. Left emails and answering messages wit the flash centre no one has got back to me so all in all very disappointed!”

Helpful Report

Posted 1 year ago

Hi Alexandrea, I'm so sorry to hear you had a negative experience shopping at TFC. We always try to provide the best customer service possible, so although it's not nice to hear negative feedback, we always use it as an opportunity to improve. I've conducted a thorough investigation of your order. I can see that in part the delivery was delayed because the building name was missing from the delivery address you entered when placing your order, and that this confused the courier slightly. Regarding your unanswered email, I can see you contacted us late on a Friday and I believe you accidentally emailed our accounts department, not our sales email address. I can see that accounts forwarded the email to our sales team who replied around midday the following Monday. Apologies we did not come back to you sooner, but unfortunately we are not open on the weekends. Finally I can see a member of our team scheduled a new delivery of a second roll to come out to you on a pre midday service, to ensure you got it before your important job. Hopefully that has resolved everything to your satisfaction. I hope you can understand that we did everything in our power to resolve the issue for you as fast as possible, given the circumstances and timings. We really value your support, and sincerely hope you would consider ordering again from us in future. Sincere apologies once again, Mike

Posted 1 year ago

“Got defective item. No response from the seller.”

Helpful Report

Posted 1 year ago

Hi Vitalii, the last communication I can see from you was to let us know that the collection we had arranged for your faulty item was collected on the evening of Friday the 23rd December. Since then TFC has been closed for the Christmas break. We open again at 9am on Tuesday the 3rd January, and rest assured our customer service team will check on the status of the return first thing and action your refund / replacement (depending on which you chose) as a priority. Wishing you and yours a very Happy New Year! TFC

Posted 1 year ago

“The items didn’t arrive in time for the shoot. No explanation why dispatch was delayed so long.”

Helpful Report

Posted 1 year ago

Hi Bradley, thank you for the honest review. Whilst it is never nice to see negative customer feedback, it gives us an opportunity to assess what we're doing and improve our service for all our customers. The service you received is not to the standard a valued customer deserves, and is not in line with the very high standard we set for ourselves, so I can only apologise sincerely. We have conducted a thorough internal investigation to find out what went wrong, and ensure it doesn't happen again. I have reached out to you directly with some further details, please check your email inbox. Thanks and apologies again. Mike

Posted 1 year ago

The Flash Centre is rated 4.9 based on 680 reviews