The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 881 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

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“Perfect five star service. From payment to delivery very professional. First time I have used this company and it won’t be the last. Thank you guys. GNP Ltd”

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Posted 1 year ago

Thank you Duncan for that wonderful 5 star rating of The Flash Centre! We're glad that we could provide you with our perfect five star service. It means a lot to us that you felt your transaction was professional and efficient, and we're so appreciative that you chose us the first time and that it won't be the last. Thank you for being a repeating customer and we look forward to continuing to serve you in the future.

Posted 1 year ago

“BROUGHT FOR FILM PREMIERS AND EVENT PORTRAITS A GREAT PIECE OF KIT TO HAVE IN THE BAG”

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Posted 3 days ago

“Great experience buyring from these guys. Fast delivery and best price.”

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Posted 1 week ago

“Great Price, good service and well packed. Thank you”

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Posted 2 weeks ago

Hi there, Thank you for your incredible 5-star review! We're so glad to hear that you found our prices great, and that you received good service along with well-packed items. Your feedback means a lot to us, and we look forward to serving you again soon! Warm regards, Team The Flash Centre

Posted 1 week ago

“Exactly as ordered. Really quick delivery”

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Posted 2 weeks ago

Hi Terry, Thank you for your amazing 5-star review! We're so pleased to hear that everything arrived just as you ordered and that the delivery was quick. Your satisfaction is our top priority, and we can't wait to serve you again! Best wishes, Team The Flash Centre

Posted 2 weeks ago

“It's always worrying when you order a small part for use in other equipment, specifically in this case a battery for a 14 year old DSLR Camera. There's always the risk that you end up ordering the incorrect item or not receiving the branded item that you ordered and wanted. I need't have concerned myself, the correct branded item was delivered promptly and I was kept informed of progress with the oncoming delivery -thanks”

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Posted 2 weeks ago

Hi Lewis, Thank you for your fantastic 5-star review! We're delighted to hear that you received the item you needed promptly and that our communication kept you informed throughout the process. We truly appreciate your kind words and hope to serve you again in the future! Warm wishes, Team The Flash Centre

Posted 2 weeks ago

“I received excellent advice prior to my purchase, the communication was great and the deliveries went prefectly. Very happy with my new photographic kit, would heartily recommend.”

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Posted 2 weeks ago

Hi Timothy, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you received excellent advice and that your deliveries went perfectly. It's fantastic to know you're happy with your new photographic kit. We truly appreciate your recommendation and look forward to assisting you again! Best wishes, Team The Flash Centre

Posted 2 weeks ago

“Excellent serice”

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Posted 3 weeks ago

Hi Geraint, Thank you so much for your fantastic 5-star review! We're delighted to hear you had an excellent experience with our service. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! Warm regards, Team The Flash Centre

Posted 3 weeks ago

“Ordering was very easy on line with TFC, if only they would use a better delivery company other than UPS the transaction would have been perfect, UPS did not deliver on the day promised I lost a days work due to this and had problems on several occasions with them so basically in future I won’t order in the future with companies who use UPS for deliveries, other than that I’d use TFC all day long.”

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Posted 3 weeks ago

Hi Jackie, thank you so much for your 5-star review, we really appreciate you taking the time to leave your feedback. We're very sorry to hear you had some issues with your UPS delivery. I've had a little look into the tracking history and I can see we packed your item for shipping at 8.44am on the 17th, and that the parcel was delivered 12.09pm on the 19th. Whilst most of our deliveries do arrive next working day, it's not always the case unfortunately and the odd two day delivery is within the realms of "normal" for all couriers. We've tried a variety of couriers over the years including DPD, Parcelforce, TNT, DHL and others, and it's always the same, most arrive next day, but some take a little longer. It could unfortunately be that your local UPS depot or driver is not as efficient as others. A couple of things I would recommend if you know you have an urgent shoot. 1) If at all possible, if you can order before about 2pm, we can get your parcel sent same day, as opposed to the next morning. Unfortunately your order came in to late for this, so a few hours earlier and likely your parcel arrives a whole day earlier. 2) If at all possible, give yourself an extra day or two buffer for the delivery if you know you have a job lined up (I appreciate that might not always be possible!). 3) If you give us a call on 02078375649 when you place your order to let us know that it's especially urgent, we can look into the possible options for you to increase the likelihood of it arriving to your schedule. Special same day, AM, and weekend services are all things we can discuss to help you out! Thanks again, and have a great day! TFC

Posted 3 weeks ago

“chatgpt helped locate a source as these were difficult to get hold of.”

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Posted 3 weeks ago

Hi Kevin, thank you so much for your great review. I'm glad to hear we had the tricky item you needed in stock, and i can see it arrived with you quite quickly (early morning on the second working day). If you can spare the time, i'd love to know what we could have done better to ensure you got a 5-star service next time. If you have any additional feedback please email on sales@theflashcentre.com, so we can make your service perfect next time! Thanks Mike

Posted 3 weeks ago

“Really happy with my order. Great service from the flash centre. I'll definitely buy again from them. The kit is great my only issue is the length of the headers that come as standard.”

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Posted 3 weeks ago

Hi Kieran, Thank you for your wonderful 5-star review! We're thrilled to hear that you're happy with your order and our service. We look forward to your next visit! Best wishes, Team The Flash Centre

Posted 3 weeks ago

“A fast and efficient order and delivery”

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Posted 1 month ago

Hi Stephen, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our order and delivery process to be fast and efficient. Your positive feedback truly encourages us to keep up the great work. We can't wait to serve you again in the future! Warm regards, Team The Flash Centre

Posted 1 month ago

“Delivery was quick and efficient! Unfortunately client reported that there was water damage to the roll when opened.”

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Posted 1 month ago

Hi, thank you so much for your feedback. I'm really sorry to hear that you received a damaged Colorama roll. All our stock is carefully checked before dispatch and fully insured during transit, so if something goes wrong, we’re always happy to put it right. I will admit it is a little disappointing to only learn about the issue through this review, more than a week after the order was delivered. During that time, we didn’t receive any contact via phone (02078375649), email (sales@theflashcentre.com), or via the live chat on our website, all of which we actively monitor and respond to quickly. I've since reached out directly to you on a couple of occasions, and am waiting to hear back from you. I would still love the chance to resolve this for you, all I need is a quick image of the damage and then I can send a free of charge replacement. Please do get in touch so I can help. Kind Regards, Mike

Posted 1 month ago

“Prompt efficient delivery by TFC.”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced prompt and efficient delivery. Your satisfaction is our top priority, and we look forward to serving you again soon! Warm regards, Team The Flash Centre

Posted 1 month ago

“Always a pleasure buying from the Flash Centre. Prices are reasonable, delivery is fast and communication is excellent.”

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Posted 1 month ago

Hi Gbenga, Thank you for your amazing 5-star review! We're so glad to hear that you had a great experience with us. Your support means the world to us, and we can't wait to assist you again in the future! Warm regards, Team The Flash Centre

Posted 1 month ago

“Always have a good stock of great products and customer service is second to none - and to cap it all the prices are excellent!!!!!”

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Posted 1 month ago

Hi Steve, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our great product selection and outstanding customer service. We're equally proud of our competitive prices, and your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon! Best wishes, Team The Flash Centre

Posted 1 month ago

“Quite a niche item which was in stock and delivered fast and for free. What more do you want?”

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Posted 1 month ago

Hi John, Thank you for your fantastic 5-star review! We're thrilled to hear that you found exactly what you were looking for and that the delivery was fast and free. Your satisfaction is our priority, and we can't wait to assist you again in the future! Best wishes, Team The Flash Centre

Posted 1 month ago

“Was sent out of date film, messaged about this but recieved no reponse quite disappointed.”

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Posted 1 month ago

Hi Jerry, Thank you for your honest feedback. While it’s never easy to hear the negatives, it’s incredibly valuable, it helps us review what went wrong and improve for the future. We always aim to deliver a flawless experience, but we’re only human, and sometimes mistakes happen. So thank you for highlighting this. Apologies for the mix-up with your film and for missing your initial message. I can see your live chat came through when all our agents were busy, but we should have followed up within a few hours. Following on from the communications we have now had by email, it sounds like you are happy with the resolution, but do let me know if there is anything else I can do for you. We look forward to ensuring you experience a flawless service next time. Thanks (and apologies) again, Mike

Posted 1 month ago

“Exactly what I ordered delivered on time and well packaged...also at a very fair price.”

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Posted 1 month ago

Hi Colin, Thank you for your fantastic 5-star review! We're delighted that you received exactly what you ordered in a timely manner and well packaged. Your feedback on our pricing is also greatly appreciated, and we look forward to serving you again in the future! Best wishes, Team The Flash Centre

Posted 1 month ago

“Always a brilliant and effective service from the Flash Centre who have supplied me with mainly Elinchrom equipment since 1985.”

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Posted 1 month ago

Hi Simon, Thank you for your amazing 5-star review! We're thrilled to hear that you've been satisfied with our service and Elinchrom equipment since 1985. Your loyalty over the years means the world to us, and we look forward to continuing to support your needs at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 month ago

“Great delivery and great customer service”

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Posted 2 months ago

Hi Francisco, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced great delivery and customer service. Your kind words mean a lot to us, and we look forward to helping you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 2 months ago

The Flash Centre is rated 4.9 based on 881 reviews