Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

“Good service and delivered before time.”

Posted 1 month ago

Hi Jonathan, Thank you for the great 4-star review! We're delighted to hear that you experienced good service and that your order arrived ahead of schedule. Your feedback is important to us, and we’re always looking to improve, so we'd love to know how we can do better next time to make it a 5-star service! Please do let us know. We appreciate your support and hope to serve you again soon at The Flash Centre! Best wishes, The Flash Centre Team

Posted 1 month ago

“I purchased an elinchrom fuse holder priced at £2:50 but was disappointed to be charged over £12 in total with the p&p! The product weighed a few grammes and could have been sent first class post for a couple of pounds. As I urgently needed the fuse holder I accepted the charge but i think you need to be more flexible in your shipping charges…. I note that the postage label stated that it weighed 1kg!”

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Posted 5 months ago

Hi Robert, thank you so much for the 4-star review, it's greatly appreciated! Thank you also for your feedback on the shipping fee. We are always trying to find the right balance of providing customers the best possible overall value (goods + shipping), as well as ensure that orders arrive quickly and are covered in case of damage. It does mean our standard shipping is a little more expensive, especially if you are buying a cheaper item, but I can see the item arrived with you quickly, which is great as you mention you needed it urgently. We are looking into alternative slower delivery options that you could use to save some money in the future. In the meantime, we do offer free courier delivery on all orders over £150, and if you sign up to our newsletter, we're currently offering a free courier delivery coupon for orders of any value. You could use this for your next order perhaps? We look forward to serving you again! Warm regards, TFC

Posted 4 months ago

“Excellent fast delivery, love the product. Packaging could have been better”

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Posted 9 months ago

Hi Sally, thank you so much for your positive review, and for the additional feedback. We are always looking for ways to improve our service so feedback such as this is invaluable. Could I ask please for some additional information, as this will help us put in place some actions to make your next experience even better. Was it the manufacturers packaging that could be better? Was it our outer packaging that we prepared in our warehouse? I'll also reach out to you directly, and if I can get an image of the packaging that would really help me to investigate and work on the improvement plan. Thanks so much for your review and for being a loyal TFC customer! Your support really means a lot to us, and we can't wait to help you out again in the future! Thanks Mike

Posted 9 months ago

“easy to use the website and order was despatched the same day - wonderful service - reason why this isnt full marks is that the chosen courier UPS- was slow and inefficient with delivery- said they were going to deliver one day and then didnt do it and had to wait over saturday and sunday for the item to arrive.”

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Posted 9 months ago

Hi Patricia, thank you so much for leaving us a positive review, it really means a lot to us. It's especially useful to us when we hear about anything that doesn't go perfectly, so we can improve things for the next customer, so for this we are truly thankful. Just having a look at the details of your parcel with UPS. I can see you order was placed at 4.41pm on a Thursday, and that we created the UPS label at 5.04pm that same day. Whilst most of our UPS deliveries arrive the next working day, because of how late in the day we booked the label, UPS weren't able to pick it up until the next day, on Friday. I can see the parcel was then delivered to you on Monday morning at 8.57am. I think in this particular case, and as a note for next time, if ordering on a Thursday in particular, ordering earlier in the day will give us a much better chance of getting the parcel to you before the weekend. Failing that, we do also offer the option of a weekend delivery with UPS, but this does come with an extra charge. It might be worth it though if you need something urgently for a shoot, so keep it in mind and give us a call on 02078375649 if ever you need this service. If you need anything else in future, we're always happy to help. I can't thank you enough for ordering with TFC, and for providing us such useful feedback. We are always on the look out for the best courier for our customers in terms of delivery speed vs price, so your feedback is invaluable to us as we continually review our options. Kind Regards, Mike

Posted 7 months ago

“Bought a battery for my Canon camera, which was at a great price. I got delivery for free, as I signed up to their newsletter. However, the total price would not have been nearly as competitive if taking into account The Flash Centre's normal delivery charge, which appears to be twice as much as a lot of their competitors?”

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Posted 9 months ago

Hi Andrew, thank you so much for leaving us a 4-star review. It's great to hear that you took advantage of our delivery promotion and picked up free UPS delivery as well as the battery for a great price! Please don't forget, all orders over £150 come with free delivery by standard, and there is no limit to the number of email addresses you can sign up to our newsletter for the free delivery coupon! So, if you don't want to pay for delivery ever again, there are ways around it. For the small-ish number of our customers who do pay for delivery, we only ever use a fully tracked, fully insured UPS service. That definitely comes with a price premium, but for photographers with deadlines, we hope it's also provides them the quick delivery they need with peace of mind. Thanks again for your feedback. We look forward to serving you again in future. TFC

Posted 9 months ago

“The first part of my order arrived in good time, although delivery was pricey. The shop only had one of the item and I had ordered two, so it was sent in two batches. I was surprised I could buy two if they were out of stock beyond the the first one. I called and asked for help and was told I would be contacted with an estimation on how long it would be before the item was back in stock but didn’t hear back. Part two did arrive less than a week later, so all in all a positive experience but could have been better.”

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Posted 10 months ago

Thank you so much for the 4-star review and for the constructive feedback. I can't express enough how important it us for us to get such useful feedback from our customers! We aren't always perfect, but we are always trying to get better and better so sincere thanks for your review. When it comes to ordering products that are out of stock on our website, we do cater to quite a lot of specialist requests, so the general feedback from our customer base is that leaving the option open to order products that are out of stock, or in a higher volume than we keep in stock, is something that is generally valued. We are increasingly expanding our range into the more hobbyist side of the market that might feel differently, so we take on board your feedback for now and will use it in future decision making. That being said, if an order is part shipped, we do always aim to reach out directly to a customer personally (on top of the automated email you will have received) and I can see on this occasion we did not do that. So, please accept my apologies for that. When it comes to shipping, a little tip for you, we do offer free delivery over £150 and you weren't far off that threshold. Or, if you sign up to our newsletter, we do send out a free shipping coupon so you can get free delivery under £150. We only use an express, tracked and insured delivery service to give our customers speed and piece of mind once the order leaves our warehouse. Overall, i'm really pleased to hear you had a positive experience, and we look forward to offering you a 5-star experience on the next one! Warm Regards, Mike

Posted 10 months ago

“No fuss - straightforward supplier. My 1st experience of them. They had what I needed at a good price - the new customer perk of free postage swung it for me as my purchase was of small value.”

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Posted 11 months ago

Dear Steve, Thank you so much for taking the time to give us a 4-star rating for your experience with The Flash Centre. We truly appreciate your support and feedback. If you have the time, we'd love to hear what you think we could do to turn your 4-star experience into a 5-star experience next time! We're always looking for ways to improve and perfect our service. Best regards, Mike

Posted 11 months ago

“Good experience online chat enquiring about a product. Very quick delivery, purchased before 1300 Hrs and got item the following day by UPS .. First time buyer with them may desrve the five star when i get the two or more purchases”

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Posted 11 months ago

Thank you so much for the positive review. It's satisfying to hear you had both great communication via our online chat, and free next day delivery! We're always striving for perfection with our service, so we'd love to hear any additional feedback on how we could be worthy of that fifth star. We look forward to serving you with the same great experience next time. Thanks, TFC

Posted 11 months ago

“Good quality and fast devivery, however did t even know that my parcel was delivered as no notification”

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Posted 11 months ago

Hi Agata, thanks so much for the 4-star review, we're pleased to hear you delivery arrived quickly. Sorry to hear that you didn't get a notification of delivery from the courier (DX), unfortunately our courier options are limited to just this one option on the large Colorama rolls nowadays. We used to send via TNT and then UPS, but sadly due to the size neither will take these items anymore. After shopping around, DX is the only option we've been left with for products of this length. Whilst they do tend to deliver quite quickly, frustratingly they don't offer a notification of delivery as part of their service. You should have received an email from us when the order was shipped with the tracking info, that hopefully came in handy. Thanks again for your feedback, if one of the more mainstream couriers that does the detailed notification system starts taking on Colorama again, we'll definitely look into making the switch (as long as we can also keep shipping prices sensible for our customers!). Have a great day, TFC

Posted 11 months ago

“Unfortunately one of the flash heads was defective, bit of a palaver initially to get the unit replaced; but once customer support understood the issue the return happened without further a do. Hopefully the replacement will be on it’s way very soon.”

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Posted 1 year ago

Hi Geraint, thanks so much for leaving us a positive review. We're terribly sorry that one of the products that you ordered arrived defective. Hopefully everything is all okay with the replacement unit we sent, and that you're now happily shooting with your new gear. If you need any assistance at all, please drop us an email or give us a call, and we'd be happy to help. Thanks, TFC

Posted 1 year ago

“Orderd online, flash trigger delivered next day as described.”

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Posted 1 year ago

Dear Tony, Thank you for taking the time to rate The Flash Centre with 4 stars! We truly appreciate your feedback and support. We are delighted to hear that you had a positive experience with our website. It is great to know that your flash trigger was delivered the next day and met your expectations. As we are always looking to perfect our customer service, we'd love to know what we could have done better to make this a 5-star experience for you going forwards! If you have the time to give us additional feedback, we'd really welcome it. We greatly value your business and we look forward to serving you again in the future. Best regards, The Flash Centre Team

Posted 1 year ago

“No issues at all.”

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Posted 1 year ago

Dear Martin,Thank you for taking the time to rate The Flash Centre with 4 stars. We sincerely appreciate your feedback and support. We are thrilled to hear that you had a positive experience with our services. Our team works hard to provide excellent customer service, and we are delighted to know that you found our service to be good. If you have any additional feedback for us that would ensure you get a 5-star experience from TFC next time, please do let us know. We are always looking for ways to perfect our customer service! Your satisfaction is our priority, and we value your business. Thank you again for your kind words and for choosing The Flash Centre. Best regards, Mike

Posted 1 year ago

“Good service and kept me informed regularly about delivery”

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Posted 1 year ago

Dear Ian,Thank you for taking the time to rate The Flash Centre with 4 stars. We sincerely appreciate your feedback and support. We are thrilled to hear that you had a positive experience with our services. Our team works hard to provide excellent customer service, and we are delighted to know that you found our service to be good. If you have any additional feedback for us that would ensure you get a 5-star experience from TFC next time, please do let us know. We are always looking for ways to perfect our customer service! Your satisfaction is our priority, and we value your business. Thank you again for your kind words and for choosing The Flash Centre. Best regards, Mike

Posted 1 year ago

“Item received in fairly good time and of good quality.”

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Posted 1 year ago

Dear David, Thank you so much for taking the time to give us a 4-star rating for The Flash Centre! We truly appreciate your support and feedback. We are delighted to hear that you received your item in fairly good time and that it met your expectations in terms of quality. That being said, if you have any additional feedback for us that would ensure you get a 5-star experience from TFC next time, please do let us know. We are always looking for ways to perfect our customer service! Should you have any further questions or require assistance, please don't hesitate to reach out to us. We value your satisfaction and are committed to providing you with the best service possible. Best regards, Mike

Posted 1 year ago

“I've still not received my purchase Update, the issues with delivery was all to do with UPS, i don't know how UPS is still in business i've had issues with them with delivering from other suppliers, they say your item is out for delivery so you wait in all day, nobody calls you, and then you get a message to say you weren't home so we've taken it to a local pick-up area. When they didn't even attempt to deliver it. Jason from the flash centre was amazing at helping me to get UPS to deliver it to me, great customer service. I'm upping my rating from 1 star to a 4 star (its not a 5 star as i wish TFC would drop UPS as they're courier).”

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Posted 1 year ago

Dear Mr,Thank you so much for your 4-star rating of The Flash Centre! We appreciate your feedback and are delighted to hear that Jason from our team provided amazing customer service in assisting you with the UPS delivery issues. We apologise for any inconvenience caused by UPS and understand your frustration. Your feedback is valuable to us, and we will take it into consideration when evaluating our courier options. Once again, thank you for your support and for choosing The Flash Centre. We hope to serve you better in the future and look forward to exceeding your expectations. Kind regards, The Flash Centre

Posted 1 year ago

“The order was satisfied in two deliveries. The first delivery was for 8 of 10 of a single product. I was told to expect 8 items but I received no information about the other 2 until I emailed to enquire, about a week after my order. Surprise, surprise! I received an email to say that the remaining 2 were being despatched. Please improve your standards of communication with your customers.”

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Posted 1 year ago

Thank you, Peter, for your 4-star rating of The Flash Centre. We appreciate your feedback. We apologise for any confusion caused regarding the delivery of your order. We understand the importance of effective communication and will take your feedback into account to improve our standards. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future. Thank you for choosing The Flash Centre.

Posted 1 year ago

“After an initial delay due to an order processing error. Parts were delivered in good time and well packed.”

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Posted 1 year ago

“Revising my 1-star review to 4 stars because the issue was with emails going into my Spam not with The Flash Centre customer service - Sorry about that. 4 stars instead of 5 because the item description could be clearer on having to claim the extra item via the manufactures website - I was under the impression I was receiving it at the same time and it has caused issues with a job I'm on. But I'm happy with TFC and recommend them. Cheers”

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Posted 1 year ago

Hi Richard, thank you for your feedback, and glad we got the issue of our emails going into your spam fixed! :-) You make a valid point about the item description on the website. In this case, the free gift with your Calibrite ColorChecker Passport DUO is claimed directly from Calibrite and does not arrive in the box. We will review the product listing today and see what improvements we can make so it's as clear as possible for all our customers. Thanks for your feedback, it is invaluable to perfecting our service. Have a great day, Mike

Posted 1 year ago

“Good & quick service.”

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Posted 1 year ago

Thank you, Christopher, for your positive review. We appreciate your feedback and are happy to hear you are pleased with our service! As we're always looking to perfect our service, if you have the time, we'd love to hear how we could have given you a 5-star experience. If you have any additional feedback we'd love to hear it. Thanks again, and looking forward to serving you again soon.

Posted 1 year ago

“TFC was fast to dispatch the order. The customer support team was quick to resolve an issue with an item I ordered, dispatching a missing element quickly.”

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Posted 2 years ago

Thanks Liam for your 4 star rating! We're glad you had a fast dispatch time and that our customer support team was quick to resolve your issue. We value your support and are very grateful for your loyalty. Thank you!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre Reviews