The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 896 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received excellent advice prior to my purchase, the communication was great and the deliveries went prefectly. Very happy with my new photographic kit, would heartily recommend.”

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Posted 2 months ago

Hi Timothy, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you received excellent advice and that your deliveries went perfectly. It's fantastic to know you're happy with your new photographic kit. We truly appreciate your recommendation and look forward to assisting you again! Best wishes, Team The Flash Centre

Posted 2 months ago

“Excellent serice”

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Posted 2 months ago

Hi Geraint, Thank you so much for your fantastic 5-star review! We're delighted to hear you had an excellent experience with our service. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! Warm regards, Team The Flash Centre

Posted 2 months ago

“Ordering was very easy on line with TFC, if only they would use a better delivery company other than UPS the transaction would have been perfect, UPS did not deliver on the day promised I lost a days work due to this and had problems on several occasions with them so basically in future I won’t order in the future with companies who use UPS for deliveries, other than that I’d use TFC all day long.”

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Posted 2 months ago

Hi Jackie, thank you so much for your 5-star review, we really appreciate you taking the time to leave your feedback. We're very sorry to hear you had some issues with your UPS delivery. I've had a little look into the tracking history and I can see we packed your item for shipping at 8.44am on the 17th, and that the parcel was delivered 12.09pm on the 19th. Whilst most of our deliveries do arrive next working day, it's not always the case unfortunately and the odd two day delivery is within the realms of "normal" for all couriers. We've tried a variety of couriers over the years including DPD, Parcelforce, TNT, DHL and others, and it's always the same, most arrive next day, but some take a little longer. It could unfortunately be that your local UPS depot or driver is not as efficient as others. A couple of things I would recommend if you know you have an urgent shoot. 1) If at all possible, if you can order before about 2pm, we can get your parcel sent same day, as opposed to the next morning. Unfortunately your order came in to late for this, so a few hours earlier and likely your parcel arrives a whole day earlier. 2) If at all possible, give yourself an extra day or two buffer for the delivery if you know you have a job lined up (I appreciate that might not always be possible!). 3) If you give us a call on 02078375649 when you place your order to let us know that it's especially urgent, we can look into the possible options for you to increase the likelihood of it arriving to your schedule. Special same day, AM, and weekend services are all things we can discuss to help you out! Thanks again, and have a great day! TFC

Posted 2 months ago

“chatgpt helped locate a source as these were difficult to get hold of.”

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Posted 2 months ago

Hi Kevin, thank you so much for your great review. I'm glad to hear we had the tricky item you needed in stock, and i can see it arrived with you quite quickly (early morning on the second working day). If you can spare the time, i'd love to know what we could have done better to ensure you got a 5-star service next time. If you have any additional feedback please email on sales@theflashcentre.com, so we can make your service perfect next time! Thanks Mike

Posted 2 months ago

“Really happy with my order. Great service from the flash centre. I'll definitely buy again from them. The kit is great my only issue is the length of the headers that come as standard.”

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Posted 2 months ago

Hi Kieran, Thank you for your wonderful 5-star review! We're thrilled to hear that you're happy with your order and our service. We look forward to your next visit! Best wishes, Team The Flash Centre

Posted 2 months ago

“A fast and efficient order and delivery”

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Posted 3 months ago

Hi Stephen, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our order and delivery process to be fast and efficient. Your positive feedback truly encourages us to keep up the great work. We can't wait to serve you again in the future! Warm regards, Team The Flash Centre

Posted 3 months ago

“Delivery was quick and efficient! Unfortunately client reported that there was water damage to the roll when opened.”

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Posted 3 months ago

Hi, thank you so much for your feedback. I'm really sorry to hear that you received a damaged Colorama roll. All our stock is carefully checked before dispatch and fully insured during transit, so if something goes wrong, we’re always happy to put it right. I will admit it is a little disappointing to only learn about the issue through this review, more than a week after the order was delivered. During that time, we didn’t receive any contact via phone (02078375649), email (sales@theflashcentre.com), or via the live chat on our website, all of which we actively monitor and respond to quickly. I've since reached out directly to you on a couple of occasions, and am waiting to hear back from you. I would still love the chance to resolve this for you, all I need is a quick image of the damage and then I can send a free of charge replacement. Please do get in touch so I can help. Kind Regards, Mike

Posted 2 months ago

“Prompt efficient delivery by TFC.”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced prompt and efficient delivery. Your satisfaction is our top priority, and we look forward to serving you again soon! Warm regards, Team The Flash Centre

Posted 3 months ago

“Always a pleasure buying from the Flash Centre. Prices are reasonable, delivery is fast and communication is excellent.”

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Posted 3 months ago

Hi Gbenga, Thank you for your amazing 5-star review! We're so glad to hear that you had a great experience with us. Your support means the world to us, and we can't wait to assist you again in the future! Warm regards, Team The Flash Centre

Posted 3 months ago

“Always have a good stock of great products and customer service is second to none - and to cap it all the prices are excellent!!!!!”

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Posted 3 months ago

Hi Steve, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our great product selection and outstanding customer service. We're equally proud of our competitive prices, and your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon! Best wishes, Team The Flash Centre

Posted 3 months ago

“Quite a niche item which was in stock and delivered fast and for free. What more do you want?”

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Posted 3 months ago

Hi John, Thank you for your fantastic 5-star review! We're thrilled to hear that you found exactly what you were looking for and that the delivery was fast and free. Your satisfaction is our priority, and we can't wait to assist you again in the future! Best wishes, Team The Flash Centre

Posted 3 months ago

“Was sent out of date film, messaged about this but recieved no reponse quite disappointed.”

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Posted 3 months ago

Hi Jerry, Thank you for your honest feedback. While it’s never easy to hear the negatives, it’s incredibly valuable, it helps us review what went wrong and improve for the future. We always aim to deliver a flawless experience, but we’re only human, and sometimes mistakes happen. So thank you for highlighting this. Apologies for the mix-up with your film and for missing your initial message. I can see your live chat came through when all our agents were busy, but we should have followed up within a few hours. Following on from the communications we have now had by email, it sounds like you are happy with the resolution, but do let me know if there is anything else I can do for you. We look forward to ensuring you experience a flawless service next time. Thanks (and apologies) again, Mike

Posted 3 months ago

“Exactly what I ordered delivered on time and well packaged...also at a very fair price.”

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Posted 3 months ago

Hi Colin, Thank you for your fantastic 5-star review! We're delighted that you received exactly what you ordered in a timely manner and well packaged. Your feedback on our pricing is also greatly appreciated, and we look forward to serving you again in the future! Best wishes, Team The Flash Centre

Posted 3 months ago

“Always a brilliant and effective service from the Flash Centre who have supplied me with mainly Elinchrom equipment since 1985.”

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Posted 3 months ago

Hi Simon, Thank you for your amazing 5-star review! We're thrilled to hear that you've been satisfied with our service and Elinchrom equipment since 1985. Your loyalty over the years means the world to us, and we look forward to continuing to support your needs at The Flash Centre! Best wishes, The Flash Centre Team

Posted 3 months ago

“Great delivery and great customer service”

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Posted 3 months ago

Hi Francisco, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced great delivery and customer service. Your kind words mean a lot to us, and we look forward to helping you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 3 months ago

“If you are buying to have posted to Northern Ireland I would avoid. Product and company fine I'm sure but they ship using UPS. This means as well as the Flash Centre charging extra for delivery to Northern Ireland (still part of the UK) UPS will add on a customs charge and a brokerage charge. Your £40 item will mactually cost you £69! Maybe if they use a company that doesn't add on these charges I will try them again considering I have had deliveries at the same time from England delivered by DHL and Royal Mail with nothing added on. Avoid!”

Helpful Report

Posted 4 months ago

Hi Sam, Thank you for taking the time to share your experience, and for bringing this to our attention. We’re genuinely sorry that your delivery to Northern Ireland ended up costing more than expected, and we completely understand your frustration. We have relatively few customers in Northern Ireland, so hearing about experiences like yours first-hand is incredibly valuable. Unless we know what’s happening on your end, especially when it comes to unexpected customs and brokerage fees, we don’t know what needs fixing. Your feedback helps us spot the gaps and do better. As you mentioned, some couriers like UPS do treat shipments to NI as if they’re international, which can trigger additional charges. Other services, such as Royal Mail and some (but not all) DHL options, may handle things differently, but it varies widely and is quite difficult and complicated for us to predict. We’re actively reviewing our shipping options with this in mind and looking at ways to minimise these kinds of charges for our NI customers. There are also changes coming under the governments' Windsor Framework in 2025 that aim to standardise and simplify parcel deliveries from GB to NI. Plus, with the very recent UK-EU trade agreement announced just yesterday, we may see further improvements, so we’re keeping a close eye on how it all develops. Our goal is to make delivery as smooth and affordable as possible for everyone, including customers in Northern Ireland, and your feedback is helping us get there. Thanks again, Mike

Posted 4 months ago

“Well packaged fast delivery, would certainly use again.”

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Posted 4 months ago

Hi Nigel, Thank you so much for your lovely 5-star review! We're thrilled to hear that you were pleased with our packaging and fast delivery. Your support means a great deal to us, and we can't wait to assist you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 4 months ago

“Fast delivery”

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Posted 4 months ago

Hi Lenka, Thank you for your fantastic 5-star review! We're so glad to hear that you experienced fast delivery. Your feedback is much appreciated and motivates us to continue providing excellent service. We look forward to serving you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 4 months ago

“The light I purhcased was a at a very good price and there was quick delivery. I also asked several questions about other products (one of which I purchased and one I didn't) and the responses to these were very quick - it's good to have someone who knows about what their company is selling able to provide information and advice.”

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Posted 4 months ago

Hi Neil, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices good and appreciated the quick delivery. It's great to know that our team was able to assist you promptly with your queries. We pride ourselves on providing knowledgeable service, and your feedback really motivates us to keep it up. We look forward to serving you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 4 months ago

“Staff very helpful”

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Posted 4 months ago

Hi Philip, Thank you for your wonderful 5-star review! We’re delighted to hear that our staff was very helpful during your visit. Your feedback means a lot to us and motivates our team to continue delivering excellent service. We look forward to seeing you again at The Flash Centre! Best wishes, The Flash Centre Team

Posted 4 months ago

The Flash Centre is rated 4.9 based on 896 reviews