The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 865 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent out of date film, messaged about this but recieved no reponse quite disappointed.”

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Posted 7 hours ago

“After ordering a pair of Photix LED T200's of which the website said there were two in stock, I was then advised that the stock records were wrong and there was only one in stock which was then shipped. The elusive second unit, was finally shipped about two months later after requesting updates every couple of weeks to be told each time a different date. Sales kept refering back to purchasing but no clear date was given and kept being asked if I wanted to cancel the order. So not very good service.”

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Posted 1 year ago

Hi David, thank you so much for leaving us a review. Whilst it's never nice to hear negative feedback, it's absolutely invaluable to us to get honest reviews from our customers, so we can use them to perfect our service going forwards. For this, we are really thankful. To explain a little what happened with your order, unfortunately at this time our website does not show exactly how many of each item we have in stock, it will only say if it's "In Stock" or not. As we had one T200 LED left in stock, the website showed as in stock, but of course you weren't to know at the time of ordering that meant only one left. We will certainly take your feedback on board though, and see if an exact stock figure is something we can make live on the website (and that it won't create any new problems whilst fixing this one). As for the late delivery, I can only but apologise sincerely. Unfortunately we were REALLY messed around by the sea shipment process on our Phottix container. Our delivery date got pushed back on five separate occasions, and towards the end of the wait, we really had lost faith in when we were going to receive the item. We ordered these items in November, and after all the delays, it did not arrive until mid March, which was hugely frustrating for us, as i'm sure it was for you. Unfortunately, this made it practically impossible for us to give a delivery date, without risking that date coming and going with no product to send to you. In these sorts of situations, we do always offer the customer the option to cancel and refund so they can look for the item elsewhere. I still think this is the fair course of action to take, but i'd be open to hearing any additional feedback from you, as to how you think we could have handled the situation better for you. We've been doing this for over 30 years, but we're always learning and improving, so any detailed feedback is always welcome. Thanks again, we hope to see you again in future, i'm sure we can make it up to you. Mike

Posted 1 year ago

“Made an order after asking advice on product. Placed the order then found out it wasn’t in stock.Two phone calls to sales to find where item was.With the response you need to speak to someone else. It arrived 3 weeks later….not great. Have been a customer since 1988.”

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Posted 1 year ago

“Charged me £9.99 to ship a small lead worth £13. Need to review their shipping for items like this. Shame.”

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Posted 1 year ago

Hi, thank you so much for the feedback, and sorry to hear you weren't happy with the shipping price. Because of the fragile and normally expensive (although not on this occasion) nature of the products we sell, we exclusively use an express tracked and insured carrier for our deliveries. Whilst this can make a few deliveries a little pricier, hopefully the peace of mind around your delivery makes it worth it. For any orders over £150 shipped to the UK mainland, we do offer this delivery service free of charge. I can see that the cable you purchased for £12 has a manufacturer retail price of £53. Hopefully the £41 you saved on the cable made up for the few extra pounds paid for a tracked and insured courier service. Thanks again for the feedback, and hope to serve you again soon! TFC

Posted 1 year ago

“If you are going to charge people nearly £7:00 for delivery don’t make them 1.ring dad and you several times to try and arrange a alternative postal address 2 send emails saying your delivery has been cancelled x2 when it hasn’t 3.tell customers they do not have the option of an pick up point - I recently alterEd a package to be picked up at homebase £900 not an issue 4 a,tear the address to work and then get notified it’s cancelled ring u but really it hasn’t been 5 work is manned 24 hrs per day at the address I gave u.....the delivery driver took a lovely picture of the office door where 6 ft behind that open door was a man I had arranged to except the delivery even with my home tele number 6 thus had to redirect again and use my lunch hr to pick up the parcel from their hub. JUST GIVE U THE OPTION TO DROP AT THE DROP SHOP”

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Posted 5 years ago

Hi Andrew, Mike here, the manager and owner at TFC. I'm sorry to hear you had a negative experience. Whilst it is always hard as a business owner to hear negative feedback, I always try to look at it as an opportunity to improve service for future customers and with that in mind I'd like to thank you for your honest feedback. When it comes to changing delivery addresses. Unfortunately, we had to remove this feature because of a number of high-value fraudulent orders we had, where fraudsters were using this tactic to divert packages away from the billing address without us knowing. This, unfortunately, has cost us quite a lot of money and as a small business, we just couldn't afford the cost of this. It is a real shame that we had to remove this feature because of a few bad apples, but if in future you need an address change I'd be happy to assist you with this personally as I can change the address my end (I have contacted you privately so you have my personal email). As a rule, we always aim to have orders delivered next working day and set ourselves a very worst case delivery time of 3 working days. Unfortunately, the change of address here has delayed your parcel by a day, but the item still would have arrived on time had the courier actually attempted to delivery the item rather than just driving past and taking a photo. This is totally unacceptable and I will personally be taking it up with our courier as a matter of urgency. Please accept my sincere apologies on behalf of DPD, and if you would prefer us to use another courier for any future orders, we do offer two other courier options (TNT & Parcelforce) that you can choose from if you are having issues with your depot/driver. If you have any further feedback for me I'd be very happy to discuss in more detail with you, please feel free to call me on 02078375649. I hope that this isolated incident has not permanently dented your view on our service which we work really hard to perfect and that you might give us another opportunity in future to get an order to you exactly where you need it when you need it, possibly with an alternative courier this time. Apologies again for the inconvenience, and I hope you have a lovely week. Mike

Posted 5 years ago

The Flash Centre is rated 4.9 based on 865 reviews