The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,140 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The north Atlantic Peel prawns were supposed to be extra large they are a mixed bag they're rubbish again I'm complaining”

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Posted 5 years ago

“I was very unhappy ..top price for frozen fish which reflected on taste.”

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Posted 5 years ago

“Not being delivered until next week”

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Posted 5 years ago

“These people really take the biscuit. The frozen brown crab was mush and the keta eggs dry. I eventually got a reply telling me that they had sold thousands and never had a complaint (untrue) and said in such a way as if I had fabricated the story. No apology for half an order being inedible. And, note, I had made no claim for replacement etc of an expensive order. Instead, they will send me £5 - less than the postage. I told them to give it to charity. Very unpleaant.”

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Posted 5 years ago

“Not happy at all”

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Posted 6 years ago

Sorry that you were unhappy Mihaela, I can see that my colleague has been in touch with you directly via email.

Posted 6 years ago

“Bought a caviar dish and spoon. Disappointed that caviar dish was just a shell rubbed down. Biggest waste of money.”

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Posted 6 years ago

“Everything had been frozen far too long, it was dry & discoloured. Worst Seafood I have ever received. I buy king crab & giant shrimp/prawns & other seafood online from other companies monthly without an issue. Not impressed at all at quality or customer service. King crab meat had green tinge to it & prawns were an awful brown/green colour. Reply when I complained was not impressive. Will definitely not recommend.”

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Posted 6 years ago

“The caviar dish is Just a shell rubbed down!! And spoon so small What a waste of money Such a lot of packaging too for such small items!!”

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Posted 6 years ago

“The quality of the tuna and halibut was very poor”

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Posted 6 years ago

“My order never arrived and the money was not returned.”

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Posted 6 years ago

“I'll tell you after I’ve had my fish. Not too impressed by receiving this ahead of my delivery”

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Posted 6 years ago

“Very disappointed, I bought 3 different sizes of Smokies. Froze 2 and 3 and had the extra large. They were extremely dry and tasted old. There was no flavour at all. I prepared and cooked as per the instructions. I was so disappointed I will not be ordering again from you, neither will I be recommending you to any of my friends.Sorry.”

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Posted 6 years ago

We are sorry to hear that you were disappointed with the Smokies Philippa, they are very popular and it is unusual to receive negative feedback on this product. Having said that anomalies do happen from time to time particularly as they are wild. I have put a small credit on your account in the hope that you will give us another try. We always encourage our customers to ring us if they are unhappy with any of our fish.

Posted 6 years ago

“I had a bad experience and didn't get any satisfactory result from my complain. They said basically if you don't like it go somewhere else. They sent wrong product. Also instead of nice fillet they sent me tails. Their prices are much more than other companies also but I was hoping I would get a better service. Alas, go somewhere else is all I got. I am now trying to find if fishmongers have a members ship so I can complain there. Of course won't buy from them again. there is no return either. once they drop it, it's basically your luck if you get the right stuff as you ask and paid for.”

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Posted 6 years ago

We refunded you for the item that was incorrectly sent. We're sorry for this mistake. Picking errors do occur. As you will understand returns on perishable seafood are not realistic. We don't feel we've misrepresented what we sell. We state the weights cuts etc on the pages.

Posted 6 years ago

“Too expensive for what I paid. The lobster size was shocking”

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Posted 6 years ago

“Hi All three lobsters were “mushy” and I could not use them. I had this with three lobster tails in a batch that I bought from you last year. So I have wasted about £100 with you. Can you explain why you think this is happening - it sounds like the lobsters were dead too long before being frozen or have been frozen for too long. I am a regular customer but am sure you will understand am looking to seek supply elsewhere. Thanks Andy”

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Posted 6 years ago

“None of the items I ordered could be shipped to the US. Was notified after placing my order. Would be nice if your online ordering actually prevents or at least notifies what can’t be shipped to the US from the beginning. Finding out after the fact prevented me from ordering what I wanted from another supplier in time for my delivery needs.”

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Posted 6 years ago

“very surprised at the high price of King Crab and frozen English Crab is not good. Shame - i thought you would be an alternative to "Fish for thought" in Cornwall.”

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Posted 6 years ago

“Very poor customer service. Make sure you are there for the delivery- as they do not check where or to whom they are dropping off the package to.”

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Posted 6 years ago

Hello Miki We delivered to the address you specified on the right day. 6 hours after the delivery, you asked us to deliver to a different address. Next time, I suggest you try the Magic Fish Company. Alistair Blair Chairman

Posted 6 years ago

“Not impressed paid top dollar thinking I was going to receive quality fresh fish however everything had been frozen for such a long time (based on dates of packaging) and this had significant impact on flavour and was at times tasteless.”

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Posted 6 years ago

“I ordered that for an event with more chefs to taste the products of your company for future orders but too expensive , bad quality , you should deliver the best not the half quality or old stuffs . Definitely we won’t order from you , we will try different company for the next event”

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Posted 6 years ago

The Fish Society is rated 4.6 based on 24,140 reviews