I had a bad experience and didn't get any satisfactory result from my complain. They said basically if you don't like it go somewhere else. They sent wrong product. Also instead of nice fillet they sent me tails. Their prices are much more than other companies also but I was hoping I would get a better service. Alas, go somewhere else is all I got. I am now trying to find if fishmongers have a members ship so I can complain there. Of course won't buy from them again. there is no return either. once they drop it, it's basically your luck if you get the right stuff as you ask and paid for.