The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,140 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always used king crab.co.uk. Better crabs and the cost was far less. Cause they are shut now tried you guys. Quantities were disappointing. We weighed them after defrosting and realised I was paying for ice in weight. ”

Helpful Report

Posted 5 years ago

“The quality of the fiah is nothing conparable to previous time”

Helpful Report

Posted 5 years ago

“Two nights with courier proved problematic. Fish was defrosted. Thanks for £16 refund on £59 outlay. I cookedvtge scampi and had an extremely bad stomach. The rest was binned..”

Helpful Report

Posted 5 years ago

Hi Julie, apologies your order did not arrive as planned. We will be in contact with you by email to resolve this further. Kind regards

Posted 5 years ago

“I haven't received it so...”

Helpful Report

Posted 5 years ago

Hi Alice, your parcel is due today. It has just been tracked by our team now as out for delivery with APC

Posted 5 years ago

“I wonder about your reviews. As soon as a bad review appears, a number of glowing reviews appear. Sorry, I think the quality of the fish delivered is poor.”

Helpful Report

Posted 5 years ago

“Cod fillets that arrived today didn't taste fishy. Perhaps not fresh. Dover sole ordered a few weeks ago was very disappointing also. Sorry, I will not be buying any more. Supermarket counter fish tastes fresher.”

Helpful Report

Posted 5 years ago

“My crab arrived thawed,full of water from where they had been frozen. there was no way i could eat two crabs at once, i did phone your office and the lady said they would be ok to refreeze, but especially with fish one has to be careful so I threw 1 away but ate the other, i won't be ordering crab again”

Helpful Report

Posted 5 years ago

“Was given £30 refund for inedible squid and prawns. Shame as we used you in the past and the fish was excellent”

Helpful Report

Posted 5 years ago

“I ordered scallops with coral and received scallops without coral. Your website is full of bugs (clicking "delivery information" takes you back to the homepage) and it's not clear that you're only offering courier delivery at the moment. I understand WHY you're only offering it, but you need to add some messaging to explain that, because I got all the way to the checkout thinking Royal Mail was an option. I called for information and the woman I spoke to was rude and dismissive.”

Helpful Report

Posted 5 years ago

“Delivery was fine , on time etc. However when we used the mussels 90% of the shells were either open or smashed. Given the transit packaging which was good and in damages this must have happened before shipping. I will not be ordering again. John”

Helpful Report

Posted 5 years ago

“Sent my order to the wrong address then said it was my fault won’t be using them again.”

Helpful Report

Posted 5 years ago

“NOT HAPPY AT ALL”

Helpful Report

Posted 5 years ago

“Its 6.30pm and the seafood still hasn't arrived and its a present for my daughters birthday im disappointed!”

Helpful Report

Posted 5 years ago

“Not happy. Ordered sea urchin. The plastic seal was broken, the sea urchin was defrosted and when we ate it in the day it arrived it was tangy. Not good at all. Il”

Helpful Report

Posted 5 years ago

We are sorry that this happened Harry. I can see that my colleague has been in touch separately and we very much hope that you give us another chance.

Posted 5 years ago

“I’d like for someone to contact me about my order of softshell crabs, they’re small, they were damaged and, very poor quality. I have photos, but would like to speak to someone about a refund or replacement.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that our softshell crabs were disappointing Peter. If you haven't already please email us on customer-response-centre@thefishsociety.co.uk or alternatively you can ring us on 01428 687768. We look forward to hearing from you.

Posted 5 years ago

“The fish wasn't delivered today”

Helpful Report

Posted 5 years ago

Sorry if you were asked to leave a Review before you received your fish Dominic, I think that was glitch on our website that hopefully has now been fixed.

Posted 5 years ago

“Terrible experience never again”

Helpful Report

Posted 5 years ago

We are very sorry to hear this Robert.

Posted 5 years ago

“When I placed my order I didn't expect it to come frozen. When it arrived I left the smoked herrings to defrost and unfortunately after that the fish was so soggy and didn't taste nice at all. Not a great experience unfortunately and I wouldn't order again.”

Helpful Report

Posted 5 years ago

We do state very clearly on each product page if the fish is frozen or ambient. Sorry to hear that you were disappointed with our fish Amal.

Posted 5 years ago

“Sadly the delivery was incredibly late and the fish had already defrosted - had to get a full refund”

Helpful Report

Posted 5 years ago

“Ok so I got the clearance box for £10 + £7.50 p & p. Was extremely disappointed to get just 2 fish pies! Would have hoped for 2 or 3 pieces of actual fish!”

Helpful Report

Posted 5 years ago

The Fish Society is rated 4.6 based on 24,140 reviews