The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,486 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrival the sea bass and red mullet were thawing and there was no ice left in the box so a bit disappointed by this”

Helpful Report

Posted 4 months ago

“Fish was ok, but very small portions”

Helpful Report

Posted 4 months ago

“Nice fish. Portions small.”

Helpful Report

Posted 4 months ago

“Never again they sold me items that were never available which is not on then proceeded to tell me after I contacted them about it that I would be refunded in 48hrs still haven’t had my refund”

Helpful Report

Posted 4 months ago

“Top quality fish, arrived still frozen in current HEAT WAVE 👋”

Helpful Report

Posted 4 months ago

“The food is excellent - the delivery however is not as good as the food! DPD is the chosen courier, and my very first order had a day delay due to the DPD sorting office having a problem, and when the box eventually got here it had been opened!! A DPD tape was used to close the box again, but it left me feeling uneasy as this was a fish order not a pair of jeans! But the food is absolutely superb, so far!”

Helpful Report

Posted 4 months ago

“Very happy with my recent delivery everything was well packed and iced up. My wife has already eaten the skate wings and she said they were delicious and very fresh so we will be back again for more fish. Thank you”

Helpful Report

Posted 4 months ago

“As always great product.”

Helpful Report

Posted 4 months ago

“Beautiful fish ! ..... especially the Salmon ..... great quality ...... will be buying again !”

Helpful Report

Posted 4 months ago

“Firstly 4 stars is 5 stars. It just gives me room to reassess. Have to say excellent fish. Packaging just perfect for the fish. I’m able to upcycle some of the packaging and recycle the rest. The maatjes (which is why I ordered) were excellent and reminded me of turning up at the docks in south holland for the early morning catch. The black cod in miso is delicious. I’m glad I purchased 3. All in all, a faultless transaction and product. Basically and importantly I will be ordering again. We are an island nation and I celebrate fish!”

The Fish Society 4 star review on 30th May 2026

Helpful Report

Posted 4 months ago

“A number of items had fully defrosted when delivered”

Helpful Report

Posted 4 months ago

“The order came really well packed and given the hot weather we've had recently the freezer packs used to keep the fish fresh was still cold. I would also like to say a big thankyou to the Fish Society for their assistance in the password resets which I had problems with earlier in the week! Excellent customer service all round and I will use the Society again. I haven't started the fish I have ordered yet, but look forward to doing so over the next week or so.”

Helpful Report

Posted 4 months ago

“I have now finally received my refunds, however that does not change the fact that I placed TWO separate orders, expected deliveries, and received absolutely nothing.The issue was never just about the refund itself. It was the complete lack of communication, cancelled orders, delays, deleted comments, and the fact that I had to chase updates and my own money myself. Customers should not have to spend days wondering whether their order will arrive or whether they will even get a response.What made this situation even worse was being told on Instagram that an email had supposedly been sent yesterday, when in reality I only received it today at 4pm. At this point it honestly feels like I am being misled instead of given honest communication.I genuinely wanted to continue ordering from your company because I had positive experiences before, which is why this whole situation is so disappointing. But deleting customer comments instead of handling issues openly and professionally only destroys trust even further. Removing feedback does not erase what happened.Mistakes can happen in any business, but transparency, honesty, and proper customer service are what matter most when problems occur. Sadly, this experience has completely destroyed my trust in your company.”

Helpful Report

Posted 4 months ago

“Quite disappointing experience missing one of the products and the shrimps being three years old”

Helpful Report

Posted 4 months ago

“Always a great selection and quick delivery times.”

Helpful Report

Posted 4 months ago

“Very disappointing experience. I paid over £10 for next day delivery, but my parcel still hasn’t arrived. Poor communication and no proper update about the delay. I would not recommend this company.”

Helpful Report

Posted 4 months ago

“I was disappointed with size and t thought only half my order was delivered! They immediately refunded the £12.80 - next day I noticed it was delivered but smaller than I thought- so will ring tomorrow to put it right- delicious but expensive”

Helpful Report

Posted 4 months ago

“Speedy and efficient service Fantastic packaging reasonably priced excellent product. Thanks 👍”

Helpful Report

Posted 4 months ago

“Ordered two things to cook a nice meal for friends. One item didn’t arrive, although was in stock on website. No pre warning that item wouldn’t arrive, just a note in the box. Refund promised, but should be told before half empty box arrives.”

Helpful Report

Posted 4 months ago

“Fast delivery, well packaged and tasted great”

Helpful Report

Posted 4 months ago

The Fish Society is rated 4.6 based on 25,486 reviews