The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.62

4.6 Rating 25,372 Reviews

90 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fish was great, but the delivery service you use terrible. I live on a fairly busy street in zone 2 London. The delivery driver did not ring the bell, did not knock, did not phone me, and instead left the fish propped up on the street against my front door. No text notifying me. It was there for at least twenty minutes before I discovered it. I checked and doorbell was working. Astonishingly lazy and reckless.”

Helpful Report

Posted 1 week ago

Hi John Thank you for sharing your review. While we're thrilled the fish was great, we are incredibly disappointed by the service you received from the delivery driver. Leaving an order propped against a front door on a busy street with no knock or text is reckless, and we don't blame you at all for being upset. We are raising this as a formal complaint with our courier partner immediately. We appreciate you letting us know so we can prevent this from happening again Warmest Regards - The Fish Society

Posted 3 days ago

“Great the first time but ordered again and my delivery was 5 pm , it was clear they had been in the couriers vehicle all day and the fish was all defrosted on arrival , such a shame”

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Posted 1 week ago

Hi Joshua We appreciate you sharing your experience, though we are incredibly disappointed to hear how your second delivery arrived. Keeping our fish perfectly frozen until it reaches your door is a top priority, and it’s clear the courier let us both down here. We would love the chance to restore your confidence in us. Please contact our customer support team at customerteam@thefishsociety.co.uk so we can look after you! Kindest Regards - The Fish Society

Posted 3 days ago

“Based on our past purchases of Sashimi grade salmon, quality is dropping, while price is increasing each time.”

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Posted 1 week ago

Thank you for sharing your feedback. We are very sorry to hear that your recent orders haven't hit the mark, especially since you've enjoyed our Sashimi-grade salmon in the past. We always aim to balance rising market costs with the absolute best quality, and it’s disappointing to hear we missed the mark here. We would love the chance to earn back your confidence. Please drop us a line at customerteam@thefishsociety.co.uk so we can look into this and look after you.

Posted 3 days ago

“Fast efficient service and good quality fish. The prices are a little high, however, the convenience and quality make it worth while.”

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Posted 1 week ago

Thank you so much for the wonderful review! We’re thrilled to hear that you enjoyed our fast service and that the quality of the fish hit the mark. We always strive to balance rising market costs with sourcing the absolute best seafood available, so it means the world to us that the quality and convenience make it worthwhile for you. We look forward to preparing your next order! - The Fish Society

Posted 3 days ago

“sent present of pack of your kippers and the recipient was delighted with them. Thank you.”

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Posted 1 week ago

“Cannot praise this company enough, top quality products and top quality service”

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Posted 2 weeks ago

“Great selection and quality. Ultra-reliable delivery service. I'm always impressed by how orders stay frozen overnight. Especially appreciate the fully recyclable packaging. No horrible polystyrene to get rid of. The”

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Posted 2 weeks ago

“Extraordinary quality and quantity, frozen and delivered next day to perfection.”

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Posted 2 weeks ago

“Very expensive now”

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Posted 2 weeks ago

Hi Mike I am so sorry for the delay in replying to you here, but thank you for your honest feedback regarding our pricing. Our focus is entirely on sourcing the highest quality catches and expertly flash-freezing them to ensure they reach you in perfect condition. We always aim for the exceptional standard of our seafood and our specialized delivery to reflect the care that goes into every order. If you ever have any thoughts or further feedback you'd like to share directly with us, we’d love to hear from you at customerteam@thefishsociety.co.uk. Warm regards, The Fish Society Team

Posted 4 days ago

“Perfect delivery, as usual”

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Posted 2 weeks ago

“All ordered is usually very good. The haddock fishcakes lacked fish. More like potato cakes”

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Posted 2 weeks ago

“Ott packaging but the fish inside excellent!”

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Posted 2 weeks ago

“Excellent in all way. Thanks!!”

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Posted 2 weeks ago

“I brought 1 x small tin of fish. The amount of packaging usedthis very small order was shocking. The tin of fish ,however was delicious but I wouldn't order again due to such high paper wstage”

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Posted 2 weeks ago

Hi Emily We appreciate the shout out for the flavor! 🐟 We hear you loud and clear on the packaging front, though. Keeping goods safe on the road requires a certain amount of insulation, but we know it can look like a lot for a small order. We’re actively looking into more streamlined, sustainable options to cut down on waste without compromising temperature safety. Thank you for helping us do better! - The Fish Society

Posted 3 days ago

“This was the first order I placed after you had been highly recommended by a friend. Sadly the clams I ordered did not live up to expectations. They were almost completely void of any flesh inside the shells. I will provide a video and picture below.”

Helpful Report

Posted 2 weeks ago

Hi Benjamin I am so sorry for the 16-day delay in replying to you here. We have looked at the photos, and we are so incredibly sorry—receiving empty shells is a massive disappointment, and it breaks our hearts that this was your first impression of us. We want to give you the proper premium experience you were promised, so we would love to send a fresh replacement batch of clams out to you, or issue a refund if you prefer. We will reach out to you directly today to get this sorted out exactly how you'd like. Warm regards, The Fish Society Team

Posted 4 days ago

“beautiful fish, MSC certified fresh caught fish, great delivery service, no long waits for post people to require signatures, overall 5/5”

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Posted 2 weeks ago

“Everything solid frozen had to wait 2 days for lobster to defrost and was chewy oysters frozen no instructions to eat looked on google if frozen needs to be cooked there should be proper instructions as you might think that they could be eaten raw won’t buy again waste of money king prawns ok and shrimps ets frozen solid Cheeper to buy elsewhere”

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Posted 2 weeks ago

“Fabulous fish. Great choice. Shellfish is great. Being able to choose the deliver day/date makes it stress free, but please ask courier to knock/ring doorbell rather than leaving parcel on doorstep (in full sun).”

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Posted 2 weeks ago

“Delivered on time. Quality looks good.”

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Posted 3 weeks ago

“Excellent company and exceptional choices and quality”

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Posted 3 weeks ago

The Fish Society is rated 4.6 based on 25,372 reviews