The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,138 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So excited about a delivery for welks 4 bags cost me 30.10p and wot was delivered was very disappointing.so small the bag of.i could get 1 bag from Fleetwood fish for 6.99 and paid the tram fare of 6pound really really disappointing”

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Posted 3 years ago

Hello Peter We're sorry that you were so disappointed. The cooked whelk meat has received 4.7 out of 5 from 100 customers however we accept that taste will always be subjective. You ordered 4 x 200g cooked whelk meat which is £5.80 per pack. Hopefully, that is what you received. We offer free delivery on orders over £50 but because the value of your order was £23.20 you incurred a delivery charge of £6.50 which you would have been aware of at the time of placing your order.

Posted 3 years ago

“I can’t at the moment”

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Posted 3 years ago

“We didn't receive the order!!”

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Posted 3 years ago

We're assuming you received an email asking you to review your order? Such emails are auto generated and are usually sent out 8-10 days after an order is placed. I can see your order was placed on 11/04 but is not due for delivery until 23/04. Apologies for any alarm caused and hope you enjoy your fish once it arrives!

Posted 3 years ago

“Poor quality of hake and cod orders and many broken and damaged mussels. The prawn order was dreadful , tasteless and hard consistency and were inedible and had to be thrown away”

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Posted 3 years ago

Hello Colin We're sorry that you were so disappointed with the majority of your first order. We have been in direct communication with you via email and hopefully, you feel we have made amends

Posted 3 years ago

“The rest of our order was ok.”

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Posted 3 years ago

“See my earlier email sent last Sunday to which I have received no reply and which I have just resent. Terribly disappointing. Adrian Compagnone”

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Posted 3 years ago

“quality is ok but quantity is sooooo poor. reviewed by japanese guys.”

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Posted 3 years ago

“Didn’t ……….”

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Posted 3 years ago

Reading your review was the first time we were aware that you weren't entirely happy with your order. We contacted you to let you know that your delivery was going to be delivered a day late and subsequently sent a follow up email but heard nothing further. Please contact us at customerteam@thefishsociety.co.uk and hopefully we can make amends.

Posted 3 years ago

“Customer service was good however did not resolve the problem or even attempt to - mostly repeated the same content in the next 10 emails. Did not receive my parcel, yet was blamed for not "providing an adequate safe place" to which I can understand. But please explain to me how my parcel was not placed in the location of the delivery photo is not ADEQUATE for a refund?”

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Posted 3 years ago

“wish i could tell you...where available to order and paid for but not delivered in my order..most disappointing because this item was the main reason for my order”

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Posted 3 years ago

Hello Terry we are sorry that due to a stock keeping error we were unable to fulfill your order on the battered scampi. We gave you a full refund as promised.

Posted 3 years ago

“Because I received a text saying my package has arrived but the driver didn't even ring our door, there was no package left anywhere and we have no food for a dinner party tomorrow evening....shocking”

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Posted 3 years ago

Hello Phil further to our recent telephone conversation I'm pleased we were able to resolve this issue for you.

Posted 3 years ago

“I have tried to order, but your webpage is almost impossible to read”

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Posted 3 years ago

Hello Mark we're sorry that you are having such difficulties and not sure what the problem is - we haven't recieved any similar comments. We would be very happy to take your order over the phone if you are still having problems. Our number is 01428 687768

Posted 3 years ago

“It is more than one week late. Still not here.”

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Posted 3 years ago

As soon as we knew that your order didn't arrive as planned, we arranged for a replacement order to be delivered on Sat 5th March , the date you requested. We can see that it was delivered at 13.12 so trust all is well.

Posted 3 years ago

“I am 80 years old and had many many bucklings in my life but the ones from you where the worst I ever had,,,,,,,,,,like pate covered with skin........even my cats did not touch it.......discusting regards karl fischer”

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Posted 3 years ago

“You never sent my order or answered my e mails. Please remove my address from your system and don't bother me again.”

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Posted 3 years ago

This is the first that we know of your dissatisfaction Alan, there is no record of an order or email from you. We would like to help address this and send an order if you would still like something. Please feel free to ring us on 01428 687768 or email the Customer Team at customerteam@thefishsociety.co.uk

Posted 3 years ago

“Peeled King prawns utterly tasteless. At a £1 a prawn, I expected considerably more. The texture was good but there the positives end. The remaining bag will go to the cats.”

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Posted 3 years ago

Hello Cat, we're sorry that you were disappointed with the flavour of the peeled king prawns. This is one of our top-selling items which consistently receive 5 star reviews. We accept that taste is subjective and hope that you enjoyed the rest of your fish. Lucky cats!

Posted 3 years ago

“Very Poor and will not be using again”

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Posted 3 years ago

“Delivery very efficient. Black cod great tasting, but whole mussels extremely disappointing. A quarter of them did not open on cooking, so wasted and little flavour (suspect farming in Chile not as good as fresh from Scotland). However biggest complaint is lack of response to email when these issues were communicated. So sad that once again customer service lets down potentially great concept.”

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Posted 3 years ago

Hello Steve I was troubled by your reply. We have an excellent customer services team and a good reputation for customer care. I have scoured our emails for one from you but it was nowhere to be found! Please send me a copy of it. Regarding the mussels, I am sorry for the experience you had. We have been reviewing this item recently and although they are often very good, they are sometimes not. So we are withdrawing this line and swapping to a different brand. AListair

Posted 3 years ago

“You didn’t - extremely disappointed for the money paid the quality was disgusting”

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Posted 3 years ago

Hello Lucy we are sorry that you were so disappointed with all of your first order. Until we read your reviews, we were unaware that you were unhappy. Our paella kits have received many 5 star reviews and we sold 40 packs in December with no comments such as yours.

Posted 3 years ago

“I will definitely not buy from them again. also found bad assistance.”

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Posted 3 years ago

The Fish Society is rated 4.6 based on 24,138 reviews