The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,138 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods are fine the courier is the problem. Please fix.”

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Posted 3 years ago

“My order came on a Saturday defrosted. When I rang to complain the person on the phone said it was ok to freeze again, but I had previously done this and the lobster was soggy and rotten. And on reading if it was safe to do this it said it was not safe to eat. I will never use this company again.”

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Posted 3 years ago

Hello Jane We're a little confused by your review and would like to talk to you. I have called the number on your order but it doesn't appear to be a valid number. Please get in touch by calling us on 01428 687768 so that we might have the opportunity to make amends.

Posted 3 years ago

“They left our package two doors down for over an hour in boiling sun & didn’t take our complaint seriously. I had to ring again to get action & the operator wasn’t bothered. Poor service given our great support to you. Very very disappointing.”

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Posted 3 years ago

We're sorry that DPD let you and us down on this occasion but we gather that the contents of your order were fine. If that's not the case, please call us on 01428 687768 or email us at customerteam@thefishsociety.co.uk

Posted 3 years ago

“Very poor value i will not be reordering?”

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Posted 3 years ago

“Made me happy before you effectively doubled prices by halving pack sizes”

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Posted 3 years ago

“after placing my order i got an email saying there was a delay and it "may" arrive the next day. It didnt arrive the next day and ive had absolutely no updates as to where the package is. In my order status it just says "sent". Complete let down and wont order again.”

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Posted 3 years ago

Unfortunately, there was an issue with our couriers regarding your delivery. This was out of our hands and we apologised at the time. We have since given you a full refund.

Posted 3 years ago

“Delivery to wrong address and I had to retrieve from my neighbour Poor show”

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Posted 3 years ago

Hello Michael Reading your review was the first we were aware that your order had not been delivered to the correct address. We have been in touch by phone and hopefully made amends.

Posted 3 years ago

“Wild king prawn tails: not right, something went wrong with the farming/ harvesting. They don’t taste or feel right. Have tried a number of times and every time inedible. Avoid.”

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Posted 3 years ago

Hello Chris We're sorry that you have been disappointed with our wild King Prawn tails. These are a very popular item, we have received 4.8 out of 5 in the reviews of this product. I have emailed you directly.

Posted 3 years ago

“I have ordered many times on this occasion order arrived practically defrosted not good”

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Posted 3 years ago

Hello Colin Reading your review was the first time we were aware that there was a problem with your recent delivery. I have tried to call but no reply. So long as the contents of your order were still cold to the touch then it is perfectly OK to re-freeze. If that's not the case then please call us on 01428 687768 or email us at customerteam@thefishsociety.co.uk

Posted 3 years ago

“They didn't - see comment about the crab complaint. will not be returning.”

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Posted 3 years ago

“Didn't as above”

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Posted 3 years ago

“No response from customer service.”

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Posted 3 years ago

Hello Lesley Having searched thoroughly through our in box at customerteam@thefishsociety.co.uk we can find no trace of your email. I'm pleased that we have been able to talk on the phone and resolve the issue regarding your scallops

Posted 3 years ago

“I have just raised a complaint about short weight delivery of crab claws. I received 7 weighing 170gm including packaging. You advertise 8 to 12 weighing 200gm. I fell for the 200gm proviso. No apology received, arrogant and defensive replies. I have been credited £3.06 by Lawrence Munro, Customer services Manager for an "alleged" shortfall. Where oh where do you get and train these people. I was schooled in the premise that "The customer is always right". Apparently not in your case. Can't wait to post mu review on other sites.”

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Posted 3 years ago

“You didn’t, oysters were very poor and delivery was way to expensive”

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Posted 3 years ago

Hello Simon Reading your review was the first time that we were aware that you were not entirely happy with your oysters. We're pleased that we have had an opportunity to discuss this over the phone. You commented on the cost of the delivery but at the time of ordering, you would have been aware that we charge £6.50 for orders under £50 (orders over £50 are delivered free on weekdays to non-remote postcodes) and you also selected a by 1pm delivery which incurs a £5.00 surcharge.

Posted 3 years ago

“I ordered the sushi fish kit ....well I received the kit but NO FISH! Ruined my Jubilee food. I have sent an e-mail but not had a reply. Ive still got the kit and I've still got the Monkfish which I put in my freezer but NO Sushi fish. I would like the fish so I could try doing Sushi myself. Please let me know what you will do. I'm not usually a complainer but I'm very disappointed. Wait to hear from you asap Thank you Lynn PS at the moment I'm not at all likely to recommend you until I get to hear what you might do to help me”

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Posted 3 years ago

Hello Lynn We responded to your email first thing this morning. I'm afraid there was no one available over the weekend to respond earlier. We are very sorry about this packing error and hopefully, we have made amends as per our email response.

Posted 3 years ago

“DPD DELIVERY PEOPLE SPOILT THE ENTIRE EXPERIENCE”

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Posted 3 years ago

Unfortunately, DPD had difficulty in finding your address but successfully delivered your parcel a day later than originally planned once they had more directions to help them find your property. The contents of our orders are sufficiently well packed to cope with a day's delay so we're hopeful that despite being a day late, you were still able to enjoy the contents.

Posted 3 years ago

“terrible experience £50 of fish not delivered by DPD 5 phone calls loads of emails complete waste of time and money Jubilee weekend meal ruined AVOID AT ALL COSTS go to Tesco”

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Posted 3 years ago

Unfortunately, DPD were unable to find your address but now they have more information they will deliver your order today. You should have your fish in plenty of time for the Jubilee weekend and hope you enjoy it.

Posted 3 years ago

“It didn't it is rubbish how meny times do I have to say it omg”

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Posted 3 years ago

“The Fish platter arrived 4 hours 37 outside the scheduled delivery time. So it was not possible to defrost it int time for a birthday celebration meal I had planned that day. Your information did not make it clear that this was acceptable for the delivery. I spoke to one of your staff who explained the situation. i emailed you the same day and i did not get a reply. As a result i will not be using your services again as it will be more reliable to go to a fishmonger.”

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Posted 3 years ago

Hi Gwyn, We are sincerely sorry that the birthday celebration didn't go to plan. Whilst DPD does give a 1 hour estimated delivery time slot it is just that, an estimate. The time slots are regrettably outside of our control and only advised on the day of delivery after we have despatched an order. The service we offer and advertise is a next day delivery. This can be anytime between the hours of 8am and 6pm on the selected date. From the tracking, we can see you received your order at 16.29 which is within this time frame. We apologise for not responding to your e-mail. We have looked at all our e-mail channels and can't seem to find a record of this, please could you provide us with the e-mail address you used so we can avoid this in the future. We do everything we can to try and provide the best service possible for our customers.

Posted 3 years ago

“See above. The mussels were not sourced from where I expected.”

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Posted 3 years ago

The Fish Society is rated 4.6 based on 24,138 reviews