The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,138 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered the wrong order for specially planned meal for Christmas Eve. I won’t risk using them again.”

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Posted 3 years ago

We are so very sorry that this happened and appreciate that the full refund didn't ease the disappointment and inconvenience.

Posted 3 years ago

“Witty adverts don't justify extortionate prices”

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Posted 3 years ago

Hello Jill was there a problem with your first order that we aren't aware of?

Posted 3 years ago

“I could not believe that the lobster was full of water and mushy meat, totally ruined my new years eve.”

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Posted 3 years ago

Hello Sabrina We are sorry that you were disappointed with your lobster but we had no idea until we read this review. Please contact us at customerteam@thefishsociety.co.uk

Posted 3 years ago

“It didn't.make me he happy at all.”

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Posted 3 years ago

Hello Robert We are sorry that you weren't happy but when you placed your order you gave an incomplete delivery address. There really was nothing more we could have done.

Posted 3 years ago

“i wanted to try this fish shop and i regret it. the quality not good at all, after I defrosted the king prawns and squid, the foods varied as melted. the newly opened mussels all broken with the danger of eating the shell. I don't recommend it at all. i will go in person to buy fish in london, never again will i buy fish online.”

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Posted 3 years ago

“Not 'luxury' just normal. And SO over priced”

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Posted 3 years ago

“It really didn’t make me happy one tinny bit!”

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Posted 3 years ago

“Service and communication to delivery very good. Food awful.”

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Posted 3 years ago

“It became apparent when my orders arrived that your products are overpriced.”

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Posted 3 years ago

“I just received a package of smoked salmon, order no. 634765. The accompanying paperwork states Delivery 17 December. It was delivered today December 20th. If it has been hanging around in some sorting office for 2 or 3 days I am very reluctant to eat it and sorry that my sister in law’s present will be wasted.”

Helpful Report

Posted 3 years ago

We are sorry that your smoked salmon arrived late. Reading your review is the first we knew of it's late arrival. The original order placed by your sister-in-law had the wrong delivery address so we replaced it free of charge. Please call us on 01428 687768, we have already left a message on your mobile.

Posted 3 years ago

“Always pleased with the food. I am glad you no longer package with polystern”

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Posted 3 years ago

“I took the time to email my dissatisfaction and got a condescending email back from the chairman with a very unsatisfactory conclusion. It's not big and it's not clever to ridicule someone's complaint, very unprofessional.”

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Posted 3 years ago

“Really disappointed the muscles were broken shells the fish was a horrible colour and the clams and cockles were half defrosted the whole lot went in the bin not worth taking any chances Iand i certainly will not be buying any more”

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Posted 3 years ago

We are very sorry that you are so disappointed with your order. Reading your review was the first time that we were aware that you were unhappy. Please email us at customerteam@thefishsociety.co.uk as we always try to put things right whenever possible.

Posted 3 years ago

“As new customer I was very disappointed in the terrine it was soggy with little whole bits of salmon and very expensive when compared to Inverawe terrine”

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Posted 3 years ago

Hello Peter reading your review was the first time that we were aware of your disappointment. We are sorry that this was not to your liking. As it is a terrine rather than a mousse we would not consider it unusual to find little pieces of salmon. Please contact us by email at customerteam@thefishsociety.co.uk

Posted 3 years ago

“It didn't make me happy. Yes, I know you put put the weight on there, but it's a bit like saying, ''read the terms and conditions''. Who reads them !?”

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Posted 3 years ago

We're sorry that we didn't make you happy. Against each item we sell, the weight is clearly shown. Once you placed your order you would have received an email confirmation again showing the items and weights purchased.

Posted 3 years ago

“Delivery was good and they came frozen on time but the fingers were disappointing.”

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Posted 3 years ago

“The Fish Society didn't make me happy. It is overpriced.”

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Posted 3 years ago

“Danish cockle meat was tiny, winkles ok but both virtually tasteless.”

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Posted 3 years ago

We're sorry that you found these to be tasteless. Your review is the first time we were aware of your disappointment. If you would like to contact us at customerteam@thefishsociety.co.uk we would be happy to discuss.

Posted 3 years ago

“Well packaged and prompt delivery.”

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Posted 3 years ago

“Parcel delivered to wrong address, contacted you, NO RESPONSE ! Same with courier. Neighbours kindly contacted me and brought it to me. No service at all!. Reluctant to use you again.”

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Posted 3 years ago

I'm pleased that we have had the opportunity to talk on the phone and look forward to sending you more fish in the future.

Posted 3 years ago

The Fish Society is rated 4.6 based on 24,138 reviews