The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,138 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor order fulfilment and notification of stock issues”

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Posted 2 years ago

“my order did not arrive this evening the excuse is the driver could not find the address cancel my order please”

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Posted 2 years ago

“My order has not arrived today. I’ve taken the day off to wait for it”

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Posted 2 years ago

“They didn’t. My order arrived a full day late and was defrosted on arrival. Completely dissatisfied. They say you can re freeze Every single bit of health advice I’ve had says you can’t. I used two of the fillets and gave the rest away to family. Waste of money as I am a pensioner and live alone.”

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Posted 2 years ago

“I HAD A VERY BAD EXPERIENCE THIS TIME ROUND WITH BOTH THE FISH SOCIETY AND ITS COURIER DPD, ..... PLEASE LOOK ABOVE, ****, .... THE COURIER DIDN'T TURN UP SATURDAY AFTERNOON WHEN IT WAS SUPPOSED TO, .... I WAITED IN 10+ HOURS, .... SAME THING SUNDAY AFTERNOON, LOSING 5 HOURS, ..... , .... THE PARCEL EVENTUALLY ARRIVED SUNDAY EVENING!!!! .... NO MESSAGES OR PHONE CALLS WERE MADE TO ME AT ANYTIME OF MY WAITING, .... AND I COULDN'T TALK TO THEM OR TRACK MY PARCEL STATUS !!!!”

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Posted 2 years ago

Hello Colin We're pleased that we have had an opportunity to discuss the negative reviews on the phone and that we have made amends where possible

Posted 2 years ago

“The sea urchin roe is already spoiled on arrival. total waste of money.”

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Posted 2 years ago

Hello Xiao Reading your review was the first time we were aware that you weren't entirely happy with your order. Please email us at customerteam@thefishsociety.co.uk or call us on 01428 687768

Posted 2 years ago

“Very poor product”

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Posted 2 years ago

“I’m very disappointed as the wasn’t cleaned or perhaps the fish was already spoiled before you sent it out.”

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Posted 2 years ago

“Didnt - the order never arrived and poor customer service, no compensation offered.”

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Posted 2 years ago

Hi Sam, we appreciate it doesn't change anything but we did apologies profusely for the issues with your delivery, regrettably errors within the DPD network are simply out of our control. We tracked this diligently and refunded you in full immediately it was clear the delivery wouldn't be made on the day requested. Apologies again, whilst delivery issues are a rare occurrence regrettably they do happen from time to time. Please advise further if you have any recommendations.

Posted 2 years ago

“My package was sent to the wrong address, I spoke to the courier same day and they promised to call me back (which they didn’t). The matter still hasn’t been resolved.”

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Posted 2 years ago

Hello Andrew Reading your review was the first time we were aware that you hadn't received your order. We're pleased that we have now resolved this issue.

Posted 2 years ago

“it didn't make me happy at all it was utter rubbish never buy again”

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Posted 2 years ago

“I’ve been bombarded with emails since my purchase. I’ve not even defrosted the product yet.”

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Posted 2 years ago

Hello John We're really sorry that you feel that way. We will certainly be looking in to this with our marketing team.

Posted 2 years ago

“My previous order was perfect. This one - not at all. And the birthday card was a joke - wet, misspelt with a pic of dead fish !!!”

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Posted 2 years ago

“I'm still waiting for my order. Please let me know what's happening. Thanks, Joseph Behrmann”

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Posted 3 years ago

Hi Joseph, We are sincerely sorry to hear you haven't received your order. We dispatched this on the 26/09 with the Royal Mail and were unaware it hadn't reached you. We'll be in touch via customerteam@thefishsociety.co.uk immediately to action a replacement. Kind regards, TFS

Posted 3 years ago

“They were left outside someone else’s house”

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Posted 3 years ago

“Post and packing cost nearly double the price of the ink but I was so desperate for it I had no option. And the box was huge fur such a small item.”

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Posted 3 years ago

“Delivered to unknown address”

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Posted 3 years ago

“It did not, it never arrived.”

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Posted 3 years ago

I understand that this has been dealt with by our Customer Service Team and can see that a replacement order has been arranged for you. We are sorry that your original parcel was lost within the courier network.

Posted 3 years ago

“Not happy at all”

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Posted 3 years ago

“Very disappointed with my order of lobster tails. This was my first order — and will be the last . The size was so small - so check before ordering. I did ring them up but got no joy and was told everything is on the website. Very expensive and that was with 20% discount.”

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Posted 3 years ago

Hello Bernie We can see from your order that you selected tails weighing 100g each which we class as small. We do sell larger tails but as the price reflects, they are a premium product.

Posted 3 years ago

The Fish Society is rated 4.6 based on 24,138 reviews