The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,445 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and products…very professional 👍”

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Posted 2 months ago

“So easy and the quality is excellent.”

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Posted 2 months ago

“The scallops were almost defrosted when they arrived,it looked like the had been inadequate ice/dry ice in the parcel when it was packed. The courier arrived when he was expected but left the parcel on the door step”

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Posted 2 months ago

Dear Keith, Welcome to The Fish Society, though we are truly sorry that your very first experience with us fell short of the high standards we set for ourselves. Arriving with inadequate ice and partially defrosted scallops is completely unacceptable. As a frozen seafood provider, ensuring our packaging maintains the correct temperature during transit - and that our couriers handle deliveries with care - is our top priority. Leaving a frozen box on a doorstep without proper handover is not the level of service we expect from our delivery partners, and we apologize for the concern this caused. We want to make a much better second impression and fix this for you right away. Please reach out to our customer care team at customerteam@thefishsociety.co.uk or call 01428 687768 with your order number so we can arrange a replacement or issue a full refund for the affected items. We are also reporting the delivery handling directly to our courier service and reviewing our packing logs for your order. Thank you for bringing this to our attention, and we sincerely hope to have the chance to give you the proper Fish Society experience you paid for. Warm regards, - The Fish Society Team

Posted 1 month ago

“Delicious fish, swiftly delivered.”

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Posted 2 months ago

“Nice fresh fish well packed,and quick delivery service l would recommend you to any one thank you.”

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Posted 2 months ago

“Fresh fih to you door in a couple of days fabulous”

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Posted 2 months ago

“Received 5/6/2026 beautifuly packed and frozen just right to put into my freezer.. My second order and would recommend.. can't wait to try the crab and lobster . Thanks again ..J.S.Strutton”

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Posted 2 months ago

“Good prompt delivery, with fish still frozen. Trout fillets and steaks of a good standard.”

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Posted 2 months ago

“Well impressed with the product on arrival still in prime condition and the packaging was very clever, First time user and will be happy to reorder.”

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Posted 2 months ago

“My order was shipped and delivered efficiently. This was good. I had an issue with the payment of my order, and I sent four emails over four days and received absolutely no response, despite the frequency of these emails. This is really disappointing and makes me question whether I would use them again.”

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Posted 2 months ago

“Test bought this for my nan who's not had sea food in years and she loves sea food. She lives in Harrow.. and all of her fishmongers have all shut down now for a good few years now.. found The Fish Society via Google Ai who recommended them. Was worried due to the heat wave that the test crab would come defrosted but lucky enough it "JUST" came in time.. most of the ice packs/ dry ice bags had gone/ defrosted in the box but the crab was still frozen so all was good and transferred to the freezer. I then transfer it from mine to my nans who eat it the next day and LOVED it.. She said she'll be buying many more English Crab from The Fish Society :)”

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Posted 2 months ago

“The prawns I purchase are very good mostly of a good size. However my most recent purchase had completely defrosted with lots of liquid within the bag so in error I put them in the freezer which you can do safely - I am assured - but have now got a solid mass of prawns. Quite clearly the dry ice/gel does not work.”

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Posted 2 months ago

“Honestly, the produce was okay. It delivered but not exceptionally. There are few items that I would reorder. However, the majority of which I will go back to the admittedly more time consuming method of sourcing my seafood from the market as the price is both cheaper and of better quality. Overall I do recomend the amebi prawns and the Ikura (salmon caviar) as they were of both excellent quality and are hard to source elsewhere. However, the Chutoro was dissapointingly unfaty and felt no different to the other tuna. My tuna Saku block was 40g less than what I ordered and I have not recieved any word about the partial refund that I am supposed to get for the weight difference. The scallops had to be cured in some sugar in order to get the natural sweetness that they are supposed to have and to get rid of the suprisingly slighty metalic taste in them. As for the crab and the tobiko, there was nothing wrong with the products and they were bolth very tasty. However, the crab would just be cheaper at the market and the tobiko is cheaper at Yutaka. Overall, if you have a craving for amebi prawns or Ikura then I do highly recomend this site, but if you are looking for the other above items then I would recomend just making the journey to your local fishmonger - I certainly will be!”

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Posted 2 months ago

“Having made a mistake on the delivery page, I contacted the team and this was immediately rectified- Thank you so very much for you swift service”

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Posted 2 months ago

“The oysters were lovely. The caviar was lovely. But the lobster tail was very small and not very tasty. Slightly disappointed this time around.”

The Fish Society 3 star review on 1st June 2026

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Posted 2 months ago

“Excellent quality and arrived when it said it would! Thank you”

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Posted 2 months ago

“Lovely crab, turned up exactly when they said it would and the video of how to prepare it was really helpful!”

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Posted 2 months ago

“Lovely fish and great delivery”

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Posted 2 months ago

“Great service as usual. Fish was still frozen and well packaged so it went straight in the freezer.”

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Posted 2 months ago

“On arrival the sea bass and red mullet were thawing and there was no ice left in the box so a bit disappointed by this”

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Posted 2 months ago

The Fish Society is rated 4.6 based on 25,445 reviews