The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,482 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering and delivery. Great product. We ordered 2 x frozen giant prawns. I've always been a bit nervous about ordering frozen seafood, but they arrived perfectly frozen and within a 2 hour time frame that we were given in advance. I'd definitely do this again . Its really difficult to get decent prawns in supermarkets!”

Helpful Report

Posted 2 months ago

“the fish is always perfect, but trying to get an answer when you phone is a waste of time, I have tried many times ,other than that every thing is ok”

Helpful Report

Posted 2 months ago

“Very prompt response and delivery. The side of smoked salmon was excellent - the third time we have have it for family gatherings. Always a winner.”

Helpful Report

Posted 2 months ago

“You need to change from DPD , my order never delivered again .”

Helpful Report

Posted 3 months ago

“User-friendly website and excellent, reliable service and delivery. Brilliant. Thank you.”

Helpful Report

Posted 3 months ago

“Always good to receive frozen and fresh Polite and helpful young man to order from Disposable packing excellent Will be back soon after eaten”

Helpful Report

Posted 3 months ago

“Every thing was perfect thank you”

Helpful Report

Posted 3 months ago

“Very good quality of fish that we ordered: we tried sushi grade, black cod so far. Some other white fish is still in the freezer to be tried later. Good service overall. The prices are a bit over our budget, but with special offers we were quite happy to purchase.”

Helpful Report

Posted 3 months ago

“We buy fish in bulk to stock our freezer with sockeye salmon, sardines, and mackerel for omega-3. The orders arrive on time (dpd) and frozen. The cardboard packaging works efficiently to keep the items cold during transit but without styro. The fish is fresh and tasty. Much better than from supermarkets.”

The Fish Society 5 star review on 6th July 2026

Helpful Report

Posted 3 months ago

“Ordered prawns that did not disappoint in terms of size nor the way they cooked and tasted on our barbecue. Prawns were big enough to lay directly onto the grill without the need for skewering!”

Helpful Report

Posted 3 months ago

“My order arrived promptly following a very simple and quick online order placement. Great service.”

Helpful Report

Posted 3 months ago

“Well, the fish was good, but it arrived 2 days late, so our enthusiasm for it wasn’t quite as it might have been.”

Helpful Report

Posted 3 months ago

“Unbelievably expensive but utterly delicious”

Helpful Report

Posted 3 months ago

“Love the fish, always fabulous. I can get a variety that I could never get in a supermarket, and the delivery is also great! Great customer service too! Nothing better.”

Helpful Report

Posted 3 months ago

“Lovely crab but disgusted with delivery, the driver left the package behind the rubbish bins in 30 degree heat. My neighbours were in and would have accepted the delivery. Had to cook them that day as despite being packed in ice they were fully defrosted. I would like to order from you again if you use a different courier”

Helpful Report

Posted 3 months ago

“Reasonably priced and delivered well packaged and still frozen.”

Helpful Report

Posted 3 months ago

“Product is normally excellent. Packaging was falling apart unfortunately, and therefore the frozen fish and prawns I brought were not temperature control. This was incredibly disappointing. After some time away I wanted to try FS out again. But, if they can't guarantee the condition of the product upon delivery then I will go somewhere else. This should be very basic for a company that has frozen products. Incredibly disappointed. I've had to discard many of the frozen prawn 250g packs because they had melted.”

Helpful Report

Posted 3 months ago

Dear Christian Thank you for sharing your feedback, though we are truly sorry to hear about this experience. We pride ourselves on the quality of our seafood and our packaging standards, so hearing that your delivery arrived damaged—and that you had to discard your prawns—is deeply disappointing to us as well. You are absolutely right: guaranteeing that frozen products arrive in perfect, temperature-controlled condition is fundamental to what we do. Falling short of that expectation, especially when you were giving us another try after time away, is unacceptable, and we sincerely apologize for letting you down. We want to make this right immediately. Please reach out to our customer care team directly at customerteam@thefishsociety.co.uk or call us on 01428 687768 with your order details so we can arrange a full refund or replacement for the affected items. We will also be raising this directly with our packing team and courier partner to investigate what went wrong with the transit of your box. We hope to have the chance to restore your confidence in us. Warm regards, - The Fish Society Team

Posted 2 months ago

“Excellent quality & great choice of seafood products delivered to your door in good condition. Sadly for us, fish is becoming, like many other foods, an unaffordable luxury, so only buy when on offer.”

Helpful Report

Posted 3 months ago

“Great quality and service as usual”

Helpful Report

Posted 3 months ago

Hi Sian Thank you so much for the lovely review! We always love hearing from our returning customers, and we're thrilled that we could deliver the great quality and service you’ve come to expect from us. We look forward to preparing your next order! 🐟 Kindest Regards - The Fish Society

Posted 3 months ago

“superb quality, delivered quickly”

Helpful Report

Posted 3 months ago

Hi Heather Thank you for the wonderful feedback! We are thrilled to hear that you loved the quality of your fish and that it arrived nice and quickly. Happy cooking! 🐟 Kindest Regards - The Fish Society

Posted 3 months ago

The Fish Society is rated 4.6 based on 25,482 reviews