The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,445 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extraordinary quality and quantity, frozen and delivered next day to perfection.”

Helpful Report

Posted 2 months ago

“Very expensive now”

Helpful Report

Posted 2 months ago

Hi Mike I am so sorry for the delay in replying to you here, but thank you for your honest feedback regarding our pricing. Our focus is entirely on sourcing the highest quality catches and expertly flash-freezing them to ensure they reach you in perfect condition. We always aim for the exceptional standard of our seafood and our specialized delivery to reflect the care that goes into every order. If you ever have any thoughts or further feedback you'd like to share directly with us, we’d love to hear from you at customerteam@thefishsociety.co.uk. Warm regards, The Fish Society Team

Posted 1 month ago

“Perfect delivery, as usual”

Helpful Report

Posted 2 months ago

“All ordered is usually very good. The haddock fishcakes lacked fish. More like potato cakes”

Helpful Report

Posted 2 months ago

“Ott packaging but the fish inside excellent!”

Helpful Report

Posted 2 months ago

“Excellent in all way. Thanks!!”

Helpful Report

Posted 2 months ago

“I brought 1 x small tin of fish. The amount of packaging usedthis very small order was shocking. The tin of fish ,however was delicious but I wouldn't order again due to such high paper wstage”

Helpful Report

Posted 2 months ago

Hi Emily We appreciate the shout out for the flavor! 🐟 We hear you loud and clear on the packaging front, though. Keeping goods safe on the road requires a certain amount of insulation, but we know it can look like a lot for a small order. We’re actively looking into more streamlined, sustainable options to cut down on waste without compromising temperature safety. Thank you for helping us do better! - The Fish Society

Posted 1 month ago

“This was the first order I placed after you had been highly recommended by a friend. Sadly the clams I ordered did not live up to expectations. They were almost completely void of any flesh inside the shells. I will provide a video and picture below.”

Helpful Report

Posted 2 months ago

Hi Benjamin I am so sorry for the 16-day delay in replying to you here. We have looked at the photos, and we are so incredibly sorry—receiving empty shells is a massive disappointment, and it breaks our hearts that this was your first impression of us. We want to give you the proper premium experience you were promised, so we would love to send a fresh replacement batch of clams out to you, or issue a refund if you prefer. We will reach out to you directly today to get this sorted out exactly how you'd like. Warm regards, The Fish Society Team

Posted 1 month ago

“beautiful fish, MSC certified fresh caught fish, great delivery service, no long waits for post people to require signatures, overall 5/5”

Helpful Report

Posted 2 months ago

“Everything solid frozen had to wait 2 days for lobster to defrost and was chewy oysters frozen no instructions to eat looked on google if frozen needs to be cooked there should be proper instructions as you might think that they could be eaten raw won’t buy again waste of money king prawns ok and shrimps ets frozen solid Cheeper to buy elsewhere”

Helpful Report

Posted 2 months ago

“Fabulous fish. Great choice. Shellfish is great. Being able to choose the deliver day/date makes it stress free, but please ask courier to knock/ring doorbell rather than leaving parcel on doorstep (in full sun).”

Helpful Report

Posted 2 months ago

“Delivered on time. Quality looks good.”

Helpful Report

Posted 2 months ago

“Excellent company and exceptional choices and quality”

Helpful Report

Posted 2 months ago

“Standards are dropping. Latest order of Whitebait had 2 sheets of brown paper, two empty packs of dry ice and no gel which previously there were two large blocks, still frozen. None of the whitebait were frozen. I received them personally from the driver and opened immediately, so there was no delay in opening.”

Helpful Report

Posted 2 months ago

Dear Trevor Thank you for bringing this to our attention, though we are deeply sorry to read your review. We hold ourselves to very high standards, and it is clear that on this occasion, our packing process completely failed you. Receiving an order with missing gel packs and defrosted whitebait is entirely unacceptable. As a specialist frozen seafood provider, ensuring your order arrives rock-solid frozen - regardless of how quickly it's opened - is our core responsibility, and we completely understand your frustration and disappointment. We want to put this right for you immediately. Please contact our customer support team directly at customerteam@thefishsociety.co.uk] or call us on 01428 687768 with your order details so we can issue a full refund or arrange a replacement delivery. Rest assured, we are feeding this straight back to our dispatch team to investigate how such crucial packing elements were missed. We are truly sorry for letting you down and hope for the opportunity to restore your trust in our service. Warm regards, - The Fish Society Team

Posted 1 month ago

“Not sure what wrong this time thought i had asked for delivery monday 15 but arrived on the eleventh also thought i had added on dover sole but maybe not .not started on the fish yet but in sure it will be great”

Helpful Report

Posted 2 months ago

Hi Angela Thank you for the lovely review! 🐟 We're sure the fish was fantastic when you got around to it. It sounds like the website buttons might have crossed wires for you during checkout regarding the delivery day and the Dover Sole this time around. If you ever want to double-check your order details before it ships out in the future, our friendly team is always here to help. Happy cooking! Kindest Regards - The Fish Society

Posted 1 month ago

“It was easy to place the order; the fish arrived on time and the quality was very high. Overall I was impressed.”

Helpful Report

Posted 2 months ago

“Superb quality.Fresher than fishmonger.Good size portions”

Helpful Report

Posted 2 months ago

“North Atlantic prawns not as flavoursome as usual!! Packing poor as dry ice containers there but not filled! Please DO NOT use DPD couriers. Every time they deliver, they dump the parcel (which contains frozen goods!) at the back of the car port instead of the front door, and make no attempt to ring the doorbell or email me to alert me that a delivery has been made. A combination of poor packing and delivery meant items already started to defrost by the time I eventually found them!”

Helpful Report

Posted 2 months ago

Hi Angela Thank you for reaching out, and we're so sorry for the worry with your delivery! Just for peace of mind, our dry ice packs are designed to dissipate into gas over time, which is why they looked empty upon arrival. However, we completely agree that the driver should have notified you immediately, and we're addressing this with DPD. We definitely want to make things right regarding any defrosted items—please reach out to us at customerteam@thefishsociety.co.uk so we can take care of you! Kindest Regards - The Fish Society

Posted 1 month ago

“As ever, amazing - that's why I keep coming back to order fantastic produce.”

Helpful Report

Posted 2 months ago

“I haven't cooked anything yet. But I will this evening, the cockles look good, but there always are. Sham, the fish was beginning to thaw out when it was delivered.”

Helpful Report

Posted 2 months ago

Hi Bernard Thank you so much for the review ! We hope your dinner that evening turned out absolutely delicious—our cockles are always a favorite. Regarding the fish beginning to thaw, we completely understand the concern, but we just wanted to reassure you for peace of mind. As long as the fish arrives cold to the touch, it remains perfectly fresh and safe to either cook straight away or pop back into the freezer. Thank you again for your support! Kindest Regards - The Fish Society

Posted 1 month ago

The Fish Society is rated 4.6 based on 25,445 reviews