The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,481 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy fish from only The Fish Society, never anywhere else. It arrives very well packed and is always delicious. I trust it to be of the finest quality.”

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Posted 2 months ago

“Great site.opportunity to buy what you can't get in the shops.and cheaper. Delivered in a timely fashion well packed and protected. Highly recommend......”

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Posted 2 months ago

“I wish it had been clear that the fish pie was no longer the in-house product. Bought four and they were in no way comparable. Hugely disappointed.”

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Posted 2 months ago

Thank you for taking the time to leave us your feedback. I am truly sorry to hear about your disappointment with the fish pies you recently purchased. We pride ourselves on quality, and it is clear we fell short of your expectations this time. We recently updated our suppliers for the fish pie, and I completely agree that we should have been far more transparent about this change on our website. You expected the original in-house recipe you knew and loved, and it’s completely understandable why you were disappointed. We take feedback like yours seriously and are currently reviewing how we communicate recipe and supplier updates to ensure total clarity for our customers moving forward. We would love the opportunity to make this right. Please reach out to us directly at The Fish Society with your order details so we can discuss how we can restore your confidence in us. -The Fish Society

Posted 2 months ago

“Straightforward to order with good choice on the website. Delivered on time and well packaged.”

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Posted 2 months ago

“Very pleased with my first experience of The Fish Society. Arrived on time in excellent condition fully frozen and looks good. Looking forward to having the hake today”

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Posted 2 months ago

“Excellent fresh produce quick delivery will be buying again”

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Posted 2 months ago

“Fantastic fish and prawns beautiful lovely keep good work up”

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Posted 2 months ago

“I got chutoro sushi block and it wasn’t even tuna. I am Japanese so i am very well aware of different sushi fish and thjs was just customer deception. And it had bones in it. The clams came all dead.”

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Posted 2 months ago

Dear Lee Thank you for speaking with me on the phone earlier. I am very sorry to hear how disappointed you were with your order. I want to reassure you that our Chutoro is 100% authentic Bluefin Tuna sourced directly from certified suppliers. However, finding bones in a sushi block and receiving clams that didn't open is completely unacceptable, and I am truly sorry for this experience. As discussed during our call, I have issued a full refund for both the clams and the tuna back to your account. We appreciate you taking the time to talk through this with us today, and I hope the refund goes some way toward making things right. Best regards, - The Fish Society

Posted 2 months ago

“Usually very good except the coquilles which are dreadfu”

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Posted 2 months ago

“Always receive high quality products and the service is excellent!”

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Posted 2 months ago

“Everything is very well organized - website, information, delivery.”

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Posted 2 months ago

“The service was superb and the product was delicious, although noticeably smaller than previous orders, which was a little disappointing.”

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Posted 2 months ago

“really recently started using the fish society, and i have found them really reliable, orders always arrive quickly and well packaged, so I would recommend the fish society to anyone.”

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Posted 2 months ago

“Brilliant with next day delivery as standard. Fish is well packaged and always arrives frozen no matter the weather.”

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Posted 2 months ago

“Excellent service, and high quality fish. Thank you.”

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Posted 2 months ago

“I ordered lobster and herring on4 july and I am still waiting and today is 16 july”

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Posted 2 months ago

Good morning Wibogina, Thank you for reaching out. I tried calling you directly to discuss this, but unfortunately, the phone number we have on file for you isn't working. Due to a technical glitch on our end, your order did not dispatch. We are incredibly sorry for this oversight and any frustration it has caused. We want to make this right immediately. Please check your inbox, as we have emailed you to see if you would prefer: Next-day delivery (if confirmed by midday today) Delivery next week Account credit A full refund Please reply to our email or contact us directly so we can resolve this for you right away. Sincere apologies once again. Kind regards, - The Fish Society

Posted 2 months ago

“Fish delivery great, but absolute bombardment with spam emails even though I didn't sign up. Unsubscribing also doesn't seem to stop the endless marketing emails. Ok for fish, very bad for spam”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We’re thrilled to hear you were happy with the quality of your fish delivery, but we are deeply sorry for the frustration caused by our emails. We certainly do not intend to overwhelm your inbox, and it is especially concerning to hear that your attempts to unsubscribe haven't worked. That shouldn't happen, and we sincerely apologize for the nuisance. We would love to fix this for you right away. Please reach out to our team directly at customerteam@thefishsociety.co.uk or give us a call at 01428 687768 so we can manually remove your details from all marketing lists immediately and investigate why the opt-out link failed. Thank you again for your candid feedback—it helps us improve both our service and our communication practices. Warm regards, - The Fish Society Team

Posted 2 months ago

“Excellent service and delicious fish”

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Posted 2 months ago

“These fish pies are lovely really nice flavours will be back for more as well as trying the fish really well packaged”

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Posted 2 months ago

“Easy ordering and delivery. Great product. We ordered 2 x frozen giant prawns. I've always been a bit nervous about ordering frozen seafood, but they arrived perfectly frozen and within a 2 hour time frame that we were given in advance. I'd definitely do this again . Its really difficult to get decent prawns in supermarkets!”

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Posted 2 months ago

The Fish Society is rated 4.6 based on 25,481 reviews