The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.62

4.6 Rating 25,037 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 29th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely dissatisfied with The Fish Society. I clearly stated before placing my order that delivery needed to arrive before 1:00 pm, and their team explicitly confirmed this in email (see attached screenshot). Despite this, the delivery was late, my cancellation request was ignored, and the parcel was left unattended. On top of that, the quality of the food was not great. The company now refuses to issue a full refund. Their indifference and lack of accountability are unacceptable. I cannot recommend their services.”

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Posted 1 week ago

“Always happy with the quality of seafood I receive , I also have ordered for family members as gifts and they were happy. I am not so pleased with the addition of £5 a month membership that must have been in my basket at some point, I emailed about this but not had a response, I would like this removed.”

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Posted 1 week ago

“salmon caviar is very good”

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Posted 1 week ago

“The fish was very fresh and delicious, delivered in excellent cool conditions.”

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Posted 1 week ago

“I am finding it very difficult in getting a response to my correspondence !!!”

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Posted 1 week ago

“Great service and quality. I ordered lobsters which were amazing, thank you”

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Posted 1 week ago

“Delivery non existent”

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Posted 1 week ago

“Always been excellent Seafood, I have been a customer for many years and never been disappointed ever”

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Posted 1 week ago

“Very poor customer service. I never received my order. I contacted customer support and was told “maybe the courier forgot it in the fridge” and that a replacement would be sent the next day. I waited another week — nothing arrived. I contacted them again and this time they said “maybe the address didn’t fit.” No one took real responsibility, no one cared about the customer. In the end I had to request a refund without ever receiving the order, so I don’t even know what their fish is like. The only thing that works perfectly is their marketing — my inbox is flooded with their promotional emails. I will not use this company again”

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Posted 1 week ago

“The fish arrived to time and well packaged. It was delicious when it was eaten.”

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Posted 1 week ago

“promt quality Product”

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Posted 1 week ago

“Extremely impressed with the Company. The fish was so fresh and delicious. The seafood was exquisite too! Prices are surprisingly good taking in account the quality of fish! Recommendations are due!!!”

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Posted 1 week ago

“Excellent quality”

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Posted 1 week ago

“Best ever”

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Posted 1 week ago

“The cod Liver tins are definitely something special. Served on a bed of rocket with piccolo rand fresh olive bread is definitely a statement brunch.”

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Posted 1 week ago

“Fantastic fish and came quickly. Great value for money.”

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Posted 1 week ago

“Not impressed. Found it overpriced for what we got. We did enjoy the snails.”

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Posted 1 week ago

“Ordered quite a few things... the teriyaki coley was absolutely delicious and very good value, the monkfish steak was also tasty and meaty, I made some delicious tandoori monkfish with it. The black miso cod was tasty and chunky, but not as good value for money as the other 2, but was quality. The order came on the day I picked, which suited me and was extremely well packaged, I immediately transferred everything into the freezer so I could eat it whenever I wanted which was a huge plus. My only gripe was the portion of cooked lobster meat. I paid quite a bit for a small portion, it didn't have the sweet lobster flavour that I'm used to, it was bland, and half of it was so chewy that it was absolutely inedible. Maybe I just got a bad batch, but it won't put me off ordering other things again from the fish society, especially the teriyaki coley!”

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Posted 1 week ago

“Great quality fish best oysters we have had! Looking forward to our next order !”

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Posted 1 week ago

“3 times i was let down by the fact the items were not deliverd on day promised !! I am waiting for my bank statement , to see if so money has been refunded on my last delivery ? that was not fully completed ?!”

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Posted 1 week ago

The Fish Society is rated 4.6 based on 25,037 reviews