The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.62

4.6 Rating 25,037 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 29th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fish I received was very good. However, the delivery company used provided a terrible service. The reason for 3 stars as opposed to 5 reflects the fact i made the fish company aware of the issues and there has been no response or assurances it wouldn't happen again. When you order fresh food the delivery service matters”

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Posted 1 week ago

“Great service and quick delivery as always.”

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Posted 1 week ago

“I'm lucky I can afford the fish society prices..”

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Posted 1 week ago

“Arrived on time. Very fresh. Very happy with the product. Will use again.”

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Posted 1 week ago

“The lobster i bought which were very expensive were dry and tasteless”

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Posted 1 week ago

Hello Nathan, Thank you for your feedback. We’re sorry to hear that the lobster did not meet your expectations, especially given its premium nature. This is not the experience we aim to deliver. Your comments are important to us and will be shared with our quality team as we continue to review our sourcing and processing standards. -The fish society

Posted 1 week ago

“Yes, I had purchased some stuff from You. My order number is #892456, parcel number is 155020707715120. My parcel hasn’t been delivered. I’ve got a message that my parcel was perishable and it cannot be delivered. I had informed You about this, but hadn’t got any reply. I’ve paid £90 for my stuff . Who is going to refund this? Raimondas(Ray) Sudaris”

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Posted 1 week ago

Hi Raimondas, Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused. We understand how frustrating this must be, especially with a perishable order. We’ll be reaching out to you privately to review the delivery issue and assist further. -The Fish Society

Posted 1 week ago

“1. Missed promised Christmas delivery. 2. Perfuntory customer service on the replacement.”

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Posted 1 week ago

Hello, If you could email into customerteam@thefishsociety.co.uk or give us a call on 01428 687768 with details of your issue, our team will be happy to help. -The Fish Society

Posted 1 day ago

“Snow crab legs were delicious! Super fast delivery Arrived well packaged and still frozen ...perfect thank you!”

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Posted 1 week ago

“Delivery was very good and the halibut tasted good….the scallops were disappointing though for the price.”

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Posted 1 week ago

“The product was good but was ordered for a specific event. The Delivery was delayed so therefore arrived 1day after the specified date. Very disappointing to be let down by the courier”

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Posted 1 week ago

“Quite disappointed in the service. My wife and I ordered 200 GBP worth of products for our wedding celebration. Called on the eve, only to hear that the order was never dispatched. I had to call myself, didn’t get any email communications. Although understandable that our order was on Jan 2nd (the holiday period) the system should have never allowed us to proceed if it could not get fulfilled. Following this, we emailed to cancel and get a refund but was replied by an AI agent who later claimed that the order was fulfilled and referred our case to a human. It has been radio silence since. I tried calling today at 1pm (on a weekday) but could not reach an operator. This should be unacceptable especially that we have the membership. At first I was considering this as a one-time issue but the lack of response makes it that we won’t be returning to the fish society. We are still hoping to get a refund for the unfulfilled order and expect some reparation for making an already stressful wedding logistics even worse.”

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Posted 1 week ago

Hello Kushal We’re very sorry to hear about this experience, especially given the importance of the occasion, and we completely understand how frustrating and stressful this must have been for you and your wife. This is not the level of service we aim to provide. We can confirm that we have now emailed you directly regarding the cancellation and refund of the unfulfilled order, and a member of our team is reviewing your case as a priority to ensure it is resolved properly. We sincerely apologise for the lack of communication and the inconvenience caused during an already busy and significant time. Thank you for bringing this to our attention, and we appreciate your patience while we work to put this right. — The Fish Society Team

Posted 1 week ago

“Great as always - great quality, decent prices for most products, fast delivery. I come back every month with the same repeat order, for a reason”

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Posted 1 week ago

“Excellent wild sockeye salmon - will purchase again. Through a delay with DPD (nothing to do with TFS the fish arrived defrosted. One call to TFS and I had another delivery on its way which arrived on time and fully frozen. Excellent customer service and produce.”

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Posted 1 week ago

“I use them regularly and the quality and customer service is amazing”

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Posted 1 week ago

“1st order arrived a day late although I paid extra so I won't order from Fish Society again”

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Posted 1 week ago

“Quality product. Great delivery. Thank you.”

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Posted 1 week ago

“Always great service, packed really well and arrived when desired Lovely products super tasty.”

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Posted 1 week ago

“Great fish and service.”

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Posted 1 week ago

“Great find and superb fish!”

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Posted 1 week ago

“Amazing quality meat”

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Posted 1 week ago

The Fish Society is rated 4.6 based on 25,037 reviews