The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,445 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good”

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Posted 3 weeks ago

“My last delivery was missing a cod steak. I have sent two messages but no one has replied. Very poor customer service.”

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Posted 3 weeks ago

We are so sorry to hear about your missing cod steak and the trouble you’ve had getting in touch. We’ve checked our system and haven't received your previous messages, so it sounds like a technical issue prevented them from reaching us. We completely understand why you’re frustrated, and we want to get this resolved for you. Please email us at customerteam@thefishsociety.co.uk or call us on 01428 687 768 with your order details so we can resolve this as soon as possible. -The Fish Society

Posted 3 weeks ago

“The skate I bought is lovely if a little small the delivery service was very good”

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Posted 3 weeks ago

“Excellent,quality,packing and delivery.”

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Posted 4 weeks ago

“I buy fish from only The Fish Society, never anywhere else. It arrives very well packed and is always delicious. I trust it to be of the finest quality.”

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Posted 4 weeks ago

“Great site.opportunity to buy what you can't get in the shops.and cheaper. Delivered in a timely fashion well packed and protected. Highly recommend......”

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Posted 4 weeks ago

“I wish it had been clear that the fish pie was no longer the in-house product. Bought four and they were in no way comparable. Hugely disappointed.”

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Posted 4 weeks ago

Thank you for taking the time to leave us your feedback. I am truly sorry to hear about your disappointment with the fish pies you recently purchased. We pride ourselves on quality, and it is clear we fell short of your expectations this time. We recently updated our suppliers for the fish pie, and I completely agree that we should have been far more transparent about this change on our website. You expected the original in-house recipe you knew and loved, and it’s completely understandable why you were disappointed. We take feedback like yours seriously and are currently reviewing how we communicate recipe and supplier updates to ensure total clarity for our customers moving forward. We would love the opportunity to make this right. Please reach out to us directly at The Fish Society with your order details so we can discuss how we can restore your confidence in us. -The Fish Society

Posted 3 weeks ago

“Straightforward to order with good choice on the website. Delivered on time and well packaged.”

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Posted 4 weeks ago

“Very pleased with my first experience of The Fish Society. Arrived on time in excellent condition fully frozen and looks good. Looking forward to having the hake today”

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Posted 4 weeks ago

“Excellent fresh produce quick delivery will be buying again”

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Posted 4 weeks ago

“Fantastic fish and prawns beautiful lovely keep good work up”

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Posted 4 weeks ago

“I got chutoro sushi block and it wasn’t even tuna. I am Japanese so i am very well aware of different sushi fish and thjs was just customer deception. And it had bones in it. The clams came all dead.”

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Posted 4 weeks ago

Dear Lee Thank you for speaking with me on the phone earlier. I am very sorry to hear how disappointed you were with your order. I want to reassure you that our Chutoro is 100% authentic Bluefin Tuna sourced directly from certified suppliers. However, finding bones in a sushi block and receiving clams that didn't open is completely unacceptable, and I am truly sorry for this experience. As discussed during our call, I have issued a full refund for both the clams and the tuna back to your account. We appreciate you taking the time to talk through this with us today, and I hope the refund goes some way toward making things right. Best regards, - The Fish Society

Posted 4 weeks ago

“Usually very good except the coquilles which are dreadfu”

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Posted 4 weeks ago

“Always receive high quality products and the service is excellent!”

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Posted 1 month ago

“Everything is very well organized - website, information, delivery.”

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Posted 1 month ago

“The service was superb and the product was delicious, although noticeably smaller than previous orders, which was a little disappointing.”

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Posted 1 month ago

“really recently started using the fish society, and i have found them really reliable, orders always arrive quickly and well packaged, so I would recommend the fish society to anyone.”

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Posted 1 month ago

“Brilliant with next day delivery as standard. Fish is well packaged and always arrives frozen no matter the weather.”

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Posted 1 month ago

“Excellent service, and high quality fish. Thank you.”

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Posted 1 month ago

“I ordered lobster and herring on4 july and I am still waiting and today is 16 july”

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Posted 1 month ago

Good morning Wibogina, Thank you for reaching out. I tried calling you directly to discuss this, but unfortunately, the phone number we have on file for you isn't working. Due to a technical glitch on our end, your order did not dispatch. We are incredibly sorry for this oversight and any frustration it has caused. We want to make this right immediately. Please check your inbox, as we have emailed you to see if you would prefer: Next-day delivery (if confirmed by midday today) Delivery next week Account credit A full refund Please reply to our email or contact us directly so we can resolve this for you right away. Sincere apologies once again. Kind regards, - The Fish Society

Posted 1 month ago

The Fish Society is rated 4.6 based on 25,445 reviews