The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,139 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cooked two of the lobster tails in an identical fashion, together on the BBQ. One of the tails turned out fine whilst the other turned into slush/mush and the meat fell out of the shell onto the coals. We were not impressed”

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Posted 6 years ago

Thank you for taking the time to write this review and let us know that one of the lobster tails had gone mushy. We are truly sorry this happened. It is important to us that our customers are happy, I understand that my colleague has been in touch and that this has now been resolved. We very much look forward to hearing from you again.

Posted 6 years ago

“Just had my first delivery, packaging was excellent, however £16 for the smallest bag of winkles i have ever seen, what on earth. Not good value.”

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Posted 6 years ago

“Crab was OK as was the Boqoronies”

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Posted 6 years ago

“While the service was fantastic and most of the order great, the XXL red snapper fillet wasn't at all red, it was a different variety of snapper, golden one. Nothing special in taste and definitely wouldn't have paid £17 for it. I tried to write a review on the website, but probably because I checked out as guest without registering when buying, that review wasn't put up. I actually forgot all about it but last night I tried the small red snapper fillets. They were red in colour this time but turned out inedible! Curled up when cooking and tough as boots! I had no idea fish could be like that at all. The rest of the order was good, like I said, and they do have stuff I'd like to order again, but just couldn't overlook my red snapper problem even though I never even write any reviews.”

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Posted 6 years ago

“THE CLAM SEAFOOD WAS VERY POOR VALUE AT THE COST OF £9.80 I HAD ONLY ONE CLAM TWO COCKLES AND A LOT OF POTATOES I did order 4 portions”

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Posted 6 years ago

“I was very disappointed with my delivery. The cod gougons were completely defrosted, they were put straight in the fridge but as I was out all weekend was unable to use any until Monday when we had four of them, the rest I had to throw away. When speaking to an employee I was offered £15.00 refund. Through no fault of mine most of the gougons were wasted. It is very sad that you sell excellent fish but your customer relations are appalling.”

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Posted 6 years ago

“I bought some winkles as a gift for my elderly neighbors who would get them on the coast years ago. They didn’t seem impressed and were concerned that the texture was crunchy. They didn’t know if it was just that they’d been frozen?”

Helpful Report

Posted 6 years ago

Hi Alyssa, I'm sorry to hear they weren't keen on the winkles. We've sold many of these packs and the feedback is positive. That being said, there can be some variability in seafood so I've made a meaningful credit back to your payment card.

Posted 6 years ago

“Too bland for my taste. I prefer my smoked salmon to have a strong smokey taste ! Your smoked salmon tasted of nothing !”

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Posted 6 years ago

“I’m”

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Posted 6 years ago

“The address got mixed up and I received the fish already defrosted, unfortunately couldn’t safe the octopus.”

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Posted 6 years ago

“Sell fresh smoked cod's roe in vacuum packs - that is not pre frozen”

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Posted 6 years ago

“Sadly disappointed, either the lobster wasn’t fresh or it was over cooked but I have had better from a high street supermarket.”

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Posted 6 years ago

“Apart from being overpriced at source, the delivery charge was extortionate!”

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Posted 6 years ago

“You offer no Sea Trout?! So am not interested in your products!”

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Posted 6 years ago

“The scampi had very little taste and was mushy and not solid”

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Posted 6 years ago

“Communication very poor. Fish sent Special Delivery by Royal Mail when they specifically suggest 'Signed For' is not a very good option. As Special Delivery means it can only be the receiver that signs for it and if no one is in it goes back to the sorting office. I gave specific instructions as to the best option for delivery - this was ignored. I do not drive. Came in from work and had to pay £15 for a taxi to the sorting office. At this point the fish had been out of the fridge for over 48 hours. I contacted Alistair the owner and kept him fully informed of what had happened. He never informed me it was with Royal Mail until I happened to catch the postman who mentioned it looked like a food box he took back the day before to the post office. Alistair was agitated and annoyed with me and totally unhelpful. It was my fault by all accounts!! The fish was poorly back with 3 dry ice backs 'thrown' in around the fish. The contents had no hope. Apart from ordering 2 platters which had meagre contents at £108. I counted 10 mussels!! The lot went in the bin. I received a refund but I feel assured I probably had a lucky escape.”

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Posted 6 years ago

“The delivery was late, asking for refund but got refused. I bought the blue crab, whole, after I received them, one of the crab legs was missing and the crab meat was not as tender as expected. I guess because it has been in the freezer for too long. I wouldn’t recommend t9 buy in terms of the price and quality.”

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Posted 6 years ago

“See review above”

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Posted 7 years ago

“Was able to buy soft shell crabs and fish that I cannot buy locally anymore due to the demographics and Indian fish now has become dominant.”

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Posted 7 years ago

“Expensive, small portions. Not very good value. I was hoping that they were worth the price because of the environmental benefits but to be honest its still not worth the price. Designer fish shop where you are paying for the name not the product.”

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Posted 7 years ago

The Fish Society is rated 4.6 based on 24,139 reviews