Communication very poor. Fish sent Special Delivery by Royal Mail when they specifically suggest 'Signed For' is not a very good option. As Special Delivery means it can only be the receiver that signs for it and if no one is in it goes back to the sorting office. I gave specific instructions as to the best option for delivery - this was ignored. I do not drive. Came in from work and had to pay £15 for a taxi to the sorting office. At this point the fish had been out of the fridge for over 48 hours. I contacted Alistair the owner and kept him fully informed of what had happened. He never informed me it was with Royal Mail until I happened to catch the postman who mentioned it looked like a food box he took back the day before to the post office. Alistair was agitated and annoyed with me and totally unhelpful. It was my fault by all accounts!! The fish was poorly back with 3 dry ice backs 'thrown' in around the fish. The contents had no hope. Apart from ordering 2 platters which had meagre contents at £108. I counted 10 mussels!! The lot went in the bin. I received a refund but I feel assured I probably had a lucky escape.