The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,138 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first few orders of whelks I received were very good. However the last twice they were full of bits of shell and not nice at all. Very disappointing.”

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Posted 5 years ago

Sorry to hear this Melvyn, please call us on 01428 687768 if you haven't already done so, or email the Customer Service Team.

Posted 5 years ago

“would not consider this high quality fish”

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Posted 5 years ago

If there is anything in particular that you would like to discuss Alessandra then please contact the Customer Service Team on customerteam@thefishsociety.co.uk so that we can help.

Posted 5 years ago

“One of my chosen products was not available, but they wouldn't tell me which one, so order was blocked. In the end, I had to cancel all of my order.”

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Posted 5 years ago

Sorry your experience with The Fish Society has been disappointing. We always write to our customers to let them know if there has been a stock keeping error and at that point specify which product we are referring to. If you had not completed your order this could be why it wasn't made clear. You can always ring the Customer Team on 01428 687768 or email customerteam@thefishsociety.co.uk for further information.

Posted 5 years ago

“it didnt I ordered fresh lobster , not only that in came frozen in 100 pieces but when i cooked it it was full of green substance. By checking on line what it is I released that the green substance in the lobster is actually toxic . So i has to trow it away .. NOT A HAPPY CUSTOMER.”

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Posted 5 years ago

Sorry that you were disappointed Jasmine. You will see on each product page that we state whether a product is frozen or ambient, perhaps you missed this. Regarding the green tinge to your lobster if you had consulted us we would have pointed out that as the label explains *Green tinges in the meat - the lobster's tomalley (liver) is green and occasionally tints the meat during cooking. It is still perfectly good to eat. The tomalley is a gourmet item.* Despite best efforts lobsters may arrive with a detached claw however, not in 100 pieces. If you would like to discuss this further then please email us on customerteam@thefishsociety.co.uk

Posted 5 years ago

“basically: the clams were mostly open as were the muscles. the prawns were cooked and i thought there were meant to be raw i shant be purchasing again with your company. also the muscles came from spain> when we have muscles in this country.”

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Posted 5 years ago

Sorry you were disappointed with your recent order Lara and we hope that the information below taken from our website is helpful. The clams were cooked which is why they were open, you will see on the product page that we state if an item is cooked/raw/cured and also the country of origin. PLEASE NOTE: Live clams open when you cook them. This is because the heat relaxes the muscle, pushing the clam open. These clams were alive and kicking when they were frozen, but as they are now dead, some probably won't open, because the muscle won't register the heat. You can pry them open with a blunt knife. The ones that don't open are safe to eat.

Posted 5 years ago

“Fish well packaged and good delivery, but was disappointed in size of cod. Kippers very boney. I don’t think the produce is value for money and postage is £7.50 so runs expensive for what you get. Won’t be reordering.”

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Posted 5 years ago

Sorry to hear this. We state very clearly on our website the sizes and prices of each pack of fish. Keeping frozen fish cold during transit is an expensive business and we therefore recommend that it's best to place a larger order as the cost of delivery decreases. We are currently offering free weekday delivery on orders over £50 to non remote areas. Just apply code FDJU at the checkout should you wish to give us another try.

Posted 5 years ago

“Very disappointed with the size of the fishcakes. Starter size rather than main course. Not what I’d expect at that price. Won’t be ordering again.”

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Posted 5 years ago

“Fish was old, packaged in aug and sept 2019 - I would not have ordered if I had known”

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Posted 5 years ago

“Fish was good, but you should improve the packaging. The eels were completely defrosted, quite at room temperature. Breams and basses just acceptable. Internally, in the box, the temperature was for sure over the temperature of a fridge. So we are not happy. Thanks Ezio”

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Posted 5 years ago

“Mussels were all open so meant we were unable to use them”

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Posted 5 years ago

“Sadly half my order was missing. Kind regards. Josie Herrmann”

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Posted 5 years ago

Hi Josie, the refund for these items was processed at the time. If there was any issues receiving the funds, please contact us at customerteam@thefishsociety.co.uk we will be happy to help, Kind regards

Posted 5 years ago

“You didn't. I thought your product was poor and way overpriced. I would not used again. Disappointed”

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Posted 5 years ago

We are very sorry to hear that you were disappointed with our fish Allen. Please contact us on 01428 687768 if there is anything in particular that you would like to discuss.

Posted 5 years ago

“Prawns had no flavour, post was good frozen and well packed, wont be buying again”

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Posted 5 years ago

“Not as expected, very poor scallops, average cod from Russia and crab was ok”

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Posted 5 years ago

“Product discrimination that was on the website was not what I got eventhough you so it by weight this should be presented as that not bigger on your website.”

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Posted 5 years ago

“The delivery was a day late and the fish had defrosted”

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Posted 5 years ago

“Delivery was a day late and products had defrosted. Quality of products was very disappointing and far too expensive for what was received.”

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Posted 5 years ago

“Experience issues with the delivery by the courier. Communications were helpful to resolve this. Fish arrived and one packet wasn't safe to freeze. 8 degrees C Size and cuts were random - not ideal for steaks Was promised a credit on the account, however, no follow up by yourselves and no credit issued.”

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Posted 5 years ago

“I apologise. The sea bass I ordered was 240g but I’m sure I received the 280g pack so 242g defrosted weight I suppose is what I paid for!”

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Posted 5 years ago

“Good fish but incredibly overpriced”

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Posted 5 years ago

The Fish Society is rated 4.6 based on 24,138 reviews