The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered fish for Christmas but Fish Society decided it to send it a week before hand while also advertising for new orders for delivery in the day that I’d booked. Spoke to a director… all he was interested in was that Christmas was his chance to make money. The fact that he’d sent me a delivery of Lobster and Scallops that I couldn’t store for a week received no sympathy no apology nor an offer to reinstate the original delivery date that I’d agreed. Some of the worst customer service and the most unpleasant reaction from a supplier that I’ve ever encountered. Thankfully another online Fishmonger, that we’ve now recommend to friends and family, brilliantly came to the rescue!”

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Posted 2 years ago

“Delivery was reliable”

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Posted 2 years ago

“Offering a delivery for xmas online, then cancelled the day after”

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Posted 2 years ago

“I have never been more disapointed by a company. Well done on making an ill man go out in the rain. Get a better delivary sustem.”

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Posted 2 years ago

“Cannot review what I have not received! Extremely poor service. First order did not arrive due to Courier problems, so a second order was placed. This should have been delivered on 22nd December, still in time for Christmas. It did not arrive either. I received no communication from the Fish Society or the Courier to say if this was order was coming. It also never arrived and I was left with no seafood required for my Christmas buffet. As at 29 December, I still have not received any communication, despite several emails, nor have I received a full refund.”

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Posted 2 years ago

“My order (made a month in advance) was cancelled by the Fish Society with no explanation (other that "due to an stock error..."). This happened on the day of dispatch (29 December). This was part of our new year's menu, and was supposed to arrive the following day (30 December). If there is an error in your stock you should have inform earlier instead of waiting to the very last moment leaving a client with no options. Very unprofessional company. I'll never order again from it”

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Posted 2 years ago

“It would great to be able to review the smoked salmon side but the first delivery never happened and the replacement delivery never happened. Very poor communication and follow up. Currently waiting for my refund.”

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Posted 2 years ago

“Not very happy”

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Posted 2 years ago

“These guys let me down with my Christmas order and didn’t even let me know that it wasn’t going to be delivered after speaking to them about this they said I was just one of 100 customers that had missed out. Like I’m not important maybe just because it’s a£80 order they don’t care. And then didn’t get my refund so I can replace it Took a week to get my money back. Sarah from customer services was rude. I was offered a discount for my next order which I would never order from. Then again I will go to Skype from now on. Sad and confused and. Good luck to anyone who uses them”

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Posted 2 years ago

“Nothing I was very disappointed”

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Posted 2 years ago

“No order received at all. Did not receive first order, nor the second. Received no communication either from you or Courier. Left high and dry two days before Christmas with no seafood for my Christmas buffet. Appalling service.”

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Posted 2 years ago

Hello Glynis We're sorry that you feel this way given the number of email exchanges that we have had. As you are aware, our couriers had massive logistical issues over Christmas and New Year which resulted in a number of late/non deliveries. As soon as we were aware of your non delivery we sent out a replacement. Regrettably due to the ongoing courier issues, DPD failed to deliver your order for a second time. All of this was totally beyond our control. We therefore issued you a full refund. We really did try our very best under some very challenging conditions.

Posted 2 years ago

“Poor service and poor customer service to respond to the problem”

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Posted 2 years ago

Hello Melanie We're sorry you fell that way. We responded to all your emails and gave you a refund for the delivery charges.

Posted 2 years ago

“It didn't. Hopeless.”

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Posted 2 years ago

“Still have not received the order However not your fault but did try and contact but not available.”

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Posted 2 years ago

Hello Sandra, please accept our apologies for your failed delivery. Our couriers had massive logistical issues over Christmas and New Year which resulted in many late or non deliveries. This was entirely beyond our control - we really did do our very best under the extremely challenging conditions and completely understand your disappointment. We have, of course, issued a full refund.

Posted 2 years ago

“Although it seems my order was picked up by FEDEX on 12/12, & I was promised delivery twice, the last time being 23/12, I have not received this order.”

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Posted 2 years ago

Hello Olive, we can only apologise again for your failed delivery. As you were aware, our couriers had massive logistical issues over Christmas and New Year which resulted in many late or non deliveries. This was entirely beyond our control - we really did do our very best under the extremely challenging conditions and completely understand your disappointment. We have, of course, issued a full refund.

Posted 2 years ago

“Super disappointed”

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Posted 2 years ago

“Delivery time, customer service, communication”

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Posted 2 years ago

“I felt very let down and not in any sense valued. I appreciated (as I told The Fish Society customer services team) that some distribution difficulties would arise, given adverse weather and strikes, but it was clear that The Fish Society really couldn't care less.”

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Posted 2 years ago

“Did not get my order, no feed back whatsoever, want my money back.”

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Posted 2 years ago

“I think that you should look carefully at your courier. I would make a New Year order but I cannot trust your courier.”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,135 reviews