The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived . DPD delivery says destroyed.no response from customer services so far.”

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Posted 2 years ago

“Three days late soggy box and fish swimming in water”

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Posted 2 years ago

“If I could rate 0, I will. I am really disappointed by The Fish Society. I was supposed to have my order for 23/12/22 by 1pm, ready for Christmas eve dinner and I have never received my package. No platter. No fishes. Nothing. It is impossible to contact one person from FedEx, and from your customer service either. I still don't know where is my package. Very disappointed.”

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Posted 2 years ago

“Unfortunately on this occasion the end result was poor.”

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Posted 2 years ago

“I have to leave one star to write this review - the service actually deserves no star. My Christmas Delivery via DPD for the 22nd December, 2022 failed to arrive - replacement order for the 24th December, 2022 also via DPD failed to arrive. Am leaving this 'review' on Christmas Day! Have requested a full refund by email and subject to receiving a full repayment sincerely hope that I won't be dealing with The Fish Society ever again.”

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Posted 2 years ago

“Delivery a day late and completely defrosted.”

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Posted 2 years ago

“I purchased a 0ne Off gift voucher and I do not intend purchasing from you again because of your incessant emails even though I have Unsubscribed innumerable times. Stop bothering me.”

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Posted 2 years ago

“Terrible; earthy /woody taste- couldn't serve this as unbeatable had to throw it away”

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Posted 2 years ago

“Sadly… lobster and prawns never arrived. Fedex say everything was delivered and my house cameras tell me they never arrived at all. Extremely disappointed as my first experience. Won’t be using you again. You need to reconsider your couriers.”

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Posted 2 years ago

“The fish never arrived. I’m afraid I won’t be using you again.”

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Posted 2 years ago

We trust your full refund was received okay and we’re sincerely sorry for the issues with your delivery. Regrettably the severe delays across all courier networks up and down the country are simply out of our control and we have done our absolute best to manage an incredibly challenging situation. We endeavor to do the best for our customers via replacements or refunds and find it hard to understand what more can be expected from us under these circumstances.

Posted 2 years ago

“Tuna Maguro Saku Block - looks off, unhealthy, not “ Sashimi Grade” at all. “Salmon Belly Sashimi Grade Thick Strip “ was a poorly cut uneven curvy lump of salmon, not at all what was advertised. Octopus slices are not “ Sashimi”, mostly broken bits and really uneven overcooked cuts of rubbish. Fish Society quality has gone downhill in a short space of time, as has their customer service which is poor now. After admitting that the product sent was not as advertised, tuna issue “happened at the point of catch” 🤢 they offered a token “ credit to my FS account “ and factored in the %15 marketing discount! I asked for a more reasonable refund to my card, to cover some of my loss, not a credit for my next purchase and Fish Society decided that it was “ case closed” with no replacement or refund for very poor quality product. Was a loyal trusting repeat customer who always paid a premium for quality sashimi. Feeling utterly betrayed, ripped off.”

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Posted 2 years ago

“Bought bag of muscles from you in my last order and they were empty when I boiled them ,I put them straight in the fridge.Bryan”

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Posted 2 years ago

“Unfortunately I never received the order. No idea what happened to it…”

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Posted 2 years ago

“You used DPD for a delivery in 19th to Ravenshaw Hall Solihull. The driver delivered the parcel to Ravenshaw Cottage ~ wrong address AND wrong Postcode. But worse still ~ The DPD driver telephoned to ask directions and was told the directions BUT STILL LEFT PARCEL AT WRONG POSTCODE AND WRONG ADDRESS. DPD let you down and me too. Mike Fisher”

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Posted 2 years ago

“N/a as product didn’t arrive and service follow up was non existent”

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Posted 2 years ago

“I ordered it on Dec 10, 2022, which was supposed to be delivered on December 19, it is still in the process, I would not give any star because I did not receive it, I was disappointed with THE FISH SOCIETY I want money back for a product I didn't receive”

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Posted 2 years ago

“My order hasn’t arrived”

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Posted 2 years ago

“£20 delivery charge. Ordered on 6th December. Estimated delivery date 6th January?? Guaranteed next year delivery!!”

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Posted 2 years ago

“It would have been lovely if Fish Society had been able to deliver my order. It was for a special occasion but Fish Society contacted me to say theh could not deliver by order until over a week later. Very disappointed. Yes, they refunded my charge, but that didn't make up for the disappointment. Shall think carefully before usimg again”

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Posted 2 years ago

“The mussel I bought on my order were empty just skins,they were frozen from day one what a disappointment, Bryan”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,135 reviews