The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nope. I had to scramble round shops to find what I needed as my order didn’t arrive. I called you and there was no answer during your working hours. So, so disappointed. Will not be ordering again…”

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Posted 2 years ago

Hello Charlie Reading your review is the first time we were aware that your order hadn't arrived. However we can see from our records that your order didn't arrive because you selected a delivery date of 22/02. Today is 20/02.

Posted 2 years ago

“1. Everything is very expensive here :( 2.The ads you send start to get annoying and you may lose the customer”

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Posted 2 years ago

“I wasnt unhappy with the Fish company , we never received the delivery. The advise from courriers was it was delivered to our porch , actually the picture we saw was of the front door , on a main road . We did try and complain at the time but didnt get a reply , with everything that has been going on this slipped my mind . You reallly do need to take this up with the courriers, christmas we know is a busy time for them , but to leave something in broad daylight on a main road is totally unacceptable i look forward to your reply regard s keith”

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Posted 2 years ago

“Not at all”

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Posted 2 years ago

Hello Ramesh Reading your review was the first time we were aware that you weren't entirely happy with your order. You don't say what the problem was. Please call us on 01428 687768 or email us at customerteam@thefishsociety.co.uk

Posted 2 years ago

“Nice fish but the Spam emails!! Look out!”

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Posted 2 years ago

1 Star for a small business promoting its products in the current climate! Ouch! It's very easy to unsubscribe from these or we'll happily do it for you, just drop us a call or email. Anyway... Thank you for your order! Apologies for the inconvenience. Best wishes, The Fish Society

Posted 2 years ago

“The Fish Society did NOT make me happy. Using a £75 Christmas voucher from my granddaughter who uses your services I received 1.8 kilos of frozen fish plus a small tin of anchovies for the eye watering sum in excess of £58 which included a 20% discount. As I had recently received over 4 kilos of excellent fresh fish from a supplier in Newlyn Cornwall at a cost of £45 I am seriously disappointed. As I will not be using your company again I am resigned to losing the balance of my gift voucher which means that my 1.8 kilos of fish will have cost my granddaughter£75. Thank you so much Fish Society. You are welcome to use this E Mail on your website. I have no expectation of receiving a reply as you have failed to respond too my previous EMail”

Helpful Report

Posted 2 years ago

Good afternoon David, We are very sorry to hear of your disappointment, this is the last thing we want and truly do everything we can for our customers. With the nature of your comments though we are at something of a loss. All prices, weights and product information is displayed very clearly on the website. There are numerous images and even videos on the vast majority of product pages to give a clear indication of whats on offer. We also pride ourselves on the quality of our products and service and believe prices are competitive against other comparable suppliers. Kind regards, The Fish Society

Posted 2 years ago

“The salmon was very bad, I was extremely disappointed.”

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Posted 2 years ago

“It didnt.. customer service non existant and unavailable and order rotted after failing to be delivered over two days”

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Posted 2 years ago

Hello Unfortunately our courier failed to deliver a number of orders on the day your order was due to be delivered for which we apologise. You have received a full refund.

Posted 2 years ago

“Mussel I bought from you were EMPTY!sent you loads of e/mail never got one reply ? Bryan”

Helpful Report

Posted 2 years ago

Hello Bryan We're sorry that you were disappointed with the mussels. Are you referring to the ones delivered on 15/9/21? We have checked our records and cannot find any emails relating to your complaint. Please resend to customerteam@thefishsociety.co.uk and we will happily look into this for you.

Posted 2 years ago

“This was a gift It is the second time I have purchased. I knew it was overpriced but some photos were misleading and it promised free delivery over £60 so I bought extra fish which was mass packaged as you would get for a third of price in supermarket. I ticked the box that said free delivery but was charged delivery. Customer services didn’t bother to reply for a week and then just said Saturday delivery is not free there was no option to choose any other free delivery other than the box I ticked. It has always been overpriced and when I compare it to similar products from Waitrose or m&s in some cases theirs are better and a fraction of the price.”

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Posted 2 years ago

Hello Barbara As we explained in our email to you, there is no charge for weekday deliveries on orders over £60 to non remote postcodes. Unfortunately you selected/agreed to a Saturday delivery and therefore a £3.50 surcharge was applied to your order.

Posted 2 years ago

“Ordered for a special dinner on 30th December (anniversary). Text from courier the night before promising delivery next day. Nothing arrived so call Fish Society. Got a load of waffle as to how the delay had occured. Told that it would be delivered on 31st which was no good to me as I was going away for the new year break. Yes, I received a full refund but my partners disappointment could not be compensated for. In the event the lobster was still delivered and taken in by a neighbour who was house sitting for us. He called me and advised that the lobsters ice had completely melted so as far as I was concerned it could not be trusted to be safe to eat. However, he froze the lobster as he knew how much I had paid for it as he was concerned about its size. It was tiny and the price tag of £45 was clearly extortionate. I am so glad things worked out as they did as the lobster was only big enough for a starter. I will not be usung this company again.”

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Posted 2 years ago

“It didn’t”

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Posted 2 years ago

“It did not”

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Posted 2 years ago

“Refunded promptly after email. Nice lady representative apologised.”

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Posted 2 years ago

“Lobster tough”

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Posted 2 years ago

Hello Elizabeth, reading your review was the first ti,e we were aware that you weren't entirely happy with your order. Please feel free to call us on 01428 687768 or email us at customerteam@yahoo.co.uk in the hope that we might be given an opportunity to make amends.

Posted 2 years ago

“Order didn't arrive on the date specified and no communication from The Fish Society to say there was a problem. When I contacted them they said an admin error had meant my order had not been processed and the fish would not be being delivered. They gave me a refund at least. This was my first and last time ordering from them”

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Posted 2 years ago

“Sadly the order got missed due to a high number of orders. A shame as first time ordering and looking forward to trying. Call to apologise and it’s happens just a shame. Refund issued.”

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Posted 2 years ago

“Not happy at all Order wasn’t processed despite my being charged! Or delivered and would never have arrived if I hadn’t emailed them 😞”

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Posted 2 years ago

“I never received the package I ordered and sent you an email a few days ago regarding this. Dear Customer Team, I am so sorry to have to report that I did not receive my package. I opened a claims case with FedEx when I received a notice from them saying they had delivered the package, when there was no package to be found. I was at home at the time of the purported delivery, so would have known if an attempt had been made/package had been left. The courier was clearly in error, but neither the courier nor FedEx has accepted responsibility. I have had a lengthy back and forth with FedEx, which FedEx terminated when they say they couldn’t determine what had happened to the package. (The courier claimed he didn’t remember where he had left it). I had not authorised it to be left with a neighbour, and as no one signed for it, there was no way to trace it to an individual or residence. Of course I checked with our neighbours, and neither of them had received it. I am happy to forward to you my correspondence with FedEx regarding this shipment if it’s of interest to you. You can imagine I am very unhappy about this. Not only were the content highly perishable, but we were looking forward to enjoying the fish during the holiday period when our fishmongers are closed. We love the black cod we get from you, and the high price is worth it. However, the black cod is expensive, and I can’t afford to have your products go missing. Having failed to get FedEx to accept accountability and compensate me for my loss, I feel less confident than before about ordering pricey perishables. Perhaps you can check with them and work out a a way to prevent such a thing happening again? Meanwhile,I’m sorry to say I will remain reluctant to re-order. With sincere regards, Diana Shaw Clark 8 Trevor Place London SW7 1LA”

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Posted 2 years ago

Hello Diana, we're sorry about the failed delivery but pleased that the replacement order arrived safely.

Posted 2 years ago

“Abysmal. After two changes of delivery date, the fish failed to be delivered at all. Had to dash into the local supermarket to buy fish for our guests and, of course, nothing says you care like farmed salmon from Morrisons”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,135 reviews