The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,135 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn‘t. Badly let down with a large Christmas order”

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Posted 2 years ago

“Despite a guaranteed delivery and ordering well in advance my parcel did not arrive until it was too late.”

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Posted 2 years ago

“No delivery read above”

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Posted 2 years ago

“Didn’t make me happy , delivery date was changed without my knowledge. And FedEx cancelled my delivery at 18.04 should if arrived by 6pm . Said will try tomorrow (I’m out all day) don’t want fresh fish sitting in lorry fir 2 days. Not at all happy will contact fish society tomorrow morning 16th December”

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Posted 2 years ago

“It didn’t I’m afraid. I ordered for the first time for a special occasion only to be told just before delivery that you couldn’t guarantee delivery (not good with fish!) as a result I had no choice to cancel the order. What’s really frustrating is that you continue to send me an offer each day, but why should I trust you having been let down really badly? This was a hugely disappointing experience and I can’t see myself giving you another chance”

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Posted 2 years ago

“How can I do that before my order arrives, come on guys, work a a team!”

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Posted 2 years ago

“As far as I know the fish is still at the Emerson’s Green depot. I was really excited about the fish but it seems DPD has really let you down. Please see my email from Dec 4th. I am still waiting for a refund or if you could resend the same order in a way that would actually arrive at my door then that would also be wonderful - don’t mind which. All the best, Jack”

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Posted 2 years ago

Hello Jack Please accept our apologies as this was an oversight on our part. This has now been rectified.

Posted 2 years ago

“I still haven't received the shipment”

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Posted 2 years ago

Hello Andrzej Regrettably due to the ongoing postal strikes we are experiencing extensive delays and so decided against sending out your order. We will be in touch just as soon as we have found an alternative delivery solution and this should be in the next couple of days. Please accept our apologies for the inconvenience caused

Posted 2 years ago

“It didnt!!!!!!!!!!!!”

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Posted 2 years ago

Hello Bill Reading your review was the first time we were aware that you weren't entirely happy. Please get in touch via email at customerteam@thefishsociety.co.uk or call us on 01428 687768

Posted 2 years ago

“Still waiting for the delivery”

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Posted 2 years ago

Hello Sangeeta Please accept our apologies. It is an incredibly difficult and frustrating scenario for everyone. We are advised by DPD about problem areas on a daily basis, it's too risky sending to these advised locations as the parcels would be destroyed if delayed too long. We are also without the Royal Mail. To combat this we have opened an account with FedEx and have just started to send with them in the last day or so. These processes regrettably aren't instant due to the paperwork involved but we pushed it as quickly as possible. However we can see that we have a revised delivery date for your order which is 14th December.

Posted 2 years ago

“The order has not been delivered. Your email address for providing a later delivery does not work. I have always been happy in the past”

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Posted 2 years ago

Hi Nicholas Please check your emails for the one I sent last night about delivery hiccups. I sent it to 50 people and 40 have already replied. Your order (and 49 others) had to be held back because our courier, DPD, has a backlog in these postcodes. So your delivery might have arrived very late. We are offering you delivery on your choice of 13/14/15 Dec (by a different courier, Fedex). If you can't find my email to you please email customerteam@thefishsociety.co.uk advising which day suits you. Sorry about all this but when our courier lets us down (which is very rare), we have to proceedd as best we can. Alistair

Posted 2 years ago

“Very bad experience. Asking for review but have not received my parcel yet”

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Posted 2 years ago

We are sorry about the delay in you receiving your fish. We have been in touch via email to keep you updated regarding all the issues with our couriers, DPD.

Posted 2 years ago

“I'm afraid the delivery that I was expecting on Friday 2nd Dec has not arrived. It is now 5pm on Monday 5th. This is the first time I have had a problem with an order but this has been truly terrible! You will surely not expect me to take delivery of fish that has been hanging around at the courier's depot for several days?!!”

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Posted 2 years ago

Hello Ron We're really sorry that DPD has let us down on this occasion but can see that a replacement order is in place.

Posted 2 years ago

“Order never arrived and no reply from customer service. I need a full refund.”

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Posted 2 years ago

We requested your order to be delivered by Royal Mail and due to the postal strikes, many deliveries have been delayed. Please get in touch with us by email at customerteam@thefishsociety.co.uk as we have the matter in hand.

Posted 2 years ago

“Still not received our order, tried contacting them twice but still no reply! Disappointed as used them before and always been great, but questioning whether I’d use them again.”

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Posted 2 years ago

Hello Holly We're really sorry about this and are dealing with it right away. Thank you for your patience.

Posted 2 years ago

“I didn’t get my order”

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Posted 2 years ago

Hello Lillya We are sorry about this and are looking into it now. This is the first time we were aware that you haven't received your order. You requested a Royal Mail delivery and unfortunately due to the postal strikes, many orders have been severely delayed

Posted 2 years ago

Hi Lillya, We understand this was delivered at 10:23 on 05/12/22

Posted 2 years ago

“You did not react at all on my request to the small bonus and a 20% reduction.”

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Posted 2 years ago

Hello Wolfgang We're sorry about this but we cannot find any correspondence from you regarding this issue. Please contact us at customerteam@thefishsociety.co.uk

Posted 2 years ago

“So far I’m not happy as haven’t received my order”

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Posted 2 years ago

Hello Sarah We have sent you a replacement order due to a failed delivery by our couriers.

Posted 2 years ago

“They didn’t!”

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Posted 2 years ago

Hello Joanna Would you like to email us at customerteam@thefishsociety.co.uk as we are not aware of any problem.

Posted 2 years ago

“Not at all.😞”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,135 reviews