The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,139 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first delivery was superb in a long narrow shallow box.The second wasn't. It was delivered in a two feet cube which allowed the contents to slide about Consequently the tail of the fish was frozen and the head was not. I complained over the phone and was given a somewhat dusty answer that you couldn't control the actions of the courier. The local gulls fed well on half the fish.I was not a happy customer”

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Posted 5 years ago

Sorry to hear that this didn't work out for you Joseph. I am confident that our Customer Service Team would have dealt with your query in a professional manner.

Posted 5 years ago

“Order delivered defrosted, Very small amount of fish for the money will not be ordering again.”

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Posted 5 years ago

Sorry that you were disappointed with your recent order Wendy. We always encourage our customers to ring us if there is anything that you need to discuss and also point out on our website that orders can arrive "cold" rather than frozen. Regarding the amount of fish vs cost, weights and prices are displayed clearly on each product page for ease of ordering.

Posted 5 years ago

“The quality of the sashimi was poor and in the end disposed of in dustbin Overall very watery octopus that wasn’t a pleasure so it to was inedible Have previously used other online fishmonger but thought we’d try someone new Needless to say we will be using our original supplier”

Helpful Report

Posted 5 years ago

We are very sorry to hear your comments Kevin and always encourage our customers to contact us if there is anything that they are unhappy with. If you would like to discuss this further with us then please email our Customer Service Team on customerteam@thefishsociety.co.uk

Posted 5 years ago

“Good packaging”

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Posted 5 years ago

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Posted 5 years ago

“They didnt”

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Posted 5 years ago

“Reduced value of order by over 50% without advising, so delivery charge excessive relative to fish value. Refused nay refund.”

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Posted 5 years ago

Sorry to hear that your experience with The fish Society was a disappointing one Michael. I can see that we emailed you to let you know that there was a short weight within your order and that you were also compensated for this.

Posted 5 years ago

“Horrible”

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Posted 5 years ago

“The delivery was completely defrosted when it arrived. I had to bin the lot!!”

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Posted 5 years ago

“Was disappointed that it was frozen but not in shells in fact I wouldn’t be able to use it for the Recipe”

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Posted 5 years ago

“Over priced rip-off.”

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Posted 5 years ago

“Have tried to send an email to yourselves, but no reply, my crab was in a box but no ice so was warm”

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Posted 5 years ago

“The fish arrived very late in the evening I was joy able to cook it when I was planning to,and also was smelling and fish very low quality. We throw it”

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Posted 5 years ago

“Made me very unhappy as my order was due on Thursday as food for the Bank Holiday weekend. Tried and tried to reach the fish society all weekend and Monday eventually got them on Tuesday and was advised that the courier had destroyed the shipment and I would be refunded. I am shielding so we had to make do with whatever we had in the house.”

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Posted 5 years ago

“I was surprised that the fish arrived totally defrosted. I had two conversations to try to resolve this and both times the people I spoke with were rude and did not listen to me. The customer service is appalling and unacceptable. For them to be patronising and rude and not even listen was an unpleasant shock. What a shame. It is not worth buying fish from them as they cannot even have a conversation when things go wrong.”

Helpful Report

Posted 5 years ago

We are sorry to hear that this didn’t work out for you but are confident that the team at The Fish Society would have acted in a helpful and professional way.

Posted 5 years ago

“The fish arrived unfrozen, I emailed customer service and no replied.”

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Posted 5 years ago

Hi Raffaele, we have searched our inbox with your contact details and have not been able to find your email. Could you please forward this on to customerteam@thefishsociety.co.uk. Kind regards

Posted 5 years ago

“it did not make me happy”

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Posted 5 years ago

Sorry to hear this Leslie, if there is anything in particular that you would like to discuss please call us on 01428 687768 or email customerteam@thefishsociety.co.uk

Posted 5 years ago

“The fish was totally defrosted and I could not eat it all so had to bin most of the package”

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Posted 5 years ago

“Arrived in perfect condition and tasted really fresh”

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Posted 5 years ago

“Expensive and poor quality. I will not buy again.”

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Posted 5 years ago

The Fish Society is rated 4.6 based on 24,139 reviews