The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,139 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive the order! Nothing to indicate why so please would you deliver it or return my money”

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Posted 5 years ago

I'm pleased that we were able to get this resolved,

Posted 5 years ago

“I didn't receive everything”

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Posted 5 years ago

After our phone conversation we were relieved to discover you received all that you ordered.

Posted 5 years ago

“I wasn't expecting frozen fish. Frozen fish can be purchased from Iceland for fraction of the prices that you charge. I did write a complaint about the way you present your products on your site which gives the impression that the fish is fresh.”

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Posted 5 years ago

“Very overpriced and nothing special”

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Posted 5 years ago

“I should have read the small print. All products are frozen”

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Posted 5 years ago

“Fish arrived 2 days later than promised. Totally defrosted A’s they’d been delayed for two days during the hottest weather we’ve had in ages. Totally useless and unsafe to eat. I should have heeded the warnings from other reviews I’ve read about you. We eat a lot of fish and your promised service, if it had worked, would be something we’d make a lot of use of. But we won’t be ordering again.”

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Posted 5 years ago

I'm sorry that your first order didn't go as smoothly as we intended and hopefully the full refund you received will go some way to ease your disappointment.

Posted 5 years ago

“I ordered two separate orders. First one was great- actually amazing, second delivery was thrown over our gate which damaged the quality of tuna. Very disappointed with the delivery service. I ordered for a party and had no time to reorder.”

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Posted 5 years ago

“Unfortunately, I threw all the fish in the trash! Because when it thawed I found it old. It really didn't smell bad, but all the meat fell off the bones when we washed it. It was a very unpleasant experience, money paid for something I had to throw away. I will never buy from the Fish Society again!”

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Posted 5 years ago

It's a pitty you didn't call us at the time to tell us how unhappy you were! We have tried to call you but no reply

Posted 5 years ago

“It didn’t I had to send it back as it had thawed. Been in van overnight.”

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Posted 5 years ago

“it didn't. read my review. poor customer service”

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Posted 5 years ago

“The crab looked and smelled weird on arrival. I reached out to the company (both customer service and the order confirmation email addresses). I got no response whatsoever. Bad experience. Bad customer service. Waste of money.”

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Posted 5 years ago

“Very disappointed again ordered once before and bloaters where awful and one went in bin. But gave you another try but just as disappointed this time so will not be odering again.”

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Posted 5 years ago

“Terrible service. All items arrived completely defrosted and at room temperature. No apology from the company. Had to fight to even get a refund. AVOID.”

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Posted 5 years ago

“Prawns were listed as de-veined but mid meal I realised that this was in fact untrue. What's worse than finding a poo sack in your prawns ? Finding half of one.... Needless to say no-one wanted to finish any of the seafood and it all went in the bin. Fish Society claimed website was out of date due to new supplier and their response to my complaint was poor and dismissive.”

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Posted 5 years ago

We apologized for this oversight. Our intention was not to dismiss the matter. The necessary amendments were made immediately. In our email exchange we explained that we had recently changed our supplier and due to a large increase in sales over the past few months, updating the product description was overlooked. We made a full refund for the offending prawns as soon as we received your initial email

Posted 5 years ago

“Have ordered twice now and still havent got what I wanted as first order was cancelled due to Corona virus and my location and second time was sent the wrong product so I am reluctant to try again. Was refunded for the product ordered plus an additional £7.20 Considering the cost of the postage this is quite puny and still didnt get what I ordered. Having paid the quite hefty delivery fee I would have expected the ordered goods to be supplied.”

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Posted 5 years ago

We are sorry to hear that you're experience with The Fish Society has been disappointing William. It sounds like you must be located in a remote area which would explain why the shipping costs are high.

Posted 5 years ago

“Awful customer services”

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Posted 5 years ago

“I've bought froim here many time using paypal (easy). Now the idiots want to force me to create an account. So I do and in the process it loses everything in my basket. Fish society, let Paypal do the work and sack your idiot marketing department.”

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Posted 5 years ago

Sorry for your frustrating experience when trying to place your order John, I can see that it all worked out for you in the end, we hope you enjoy your fish.

Posted 5 years ago

“Far too expensive I could've bought the same quality in the supermarket for a third of the price very overpriced”

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Posted 5 years ago

Sorry that you were disappointed with your order from The Fish Society Alan.

Posted 5 years ago

“Because of the problem with my delivery I would not buy from you again”

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Posted 5 years ago

We are sorry that your order arrived a day late Beverley but we do make this very clear on our website that this does happen from time to time. I can see that you were compensated for the items that arrived defrosted and warm.

Posted 5 years ago

“I haven’t received my order?”

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Posted 5 years ago

Hi Charlene, we have sent you some additional information by email, this is due for tomorrow. Please do not hesitate to contact us by phone or email if there is an issue tomorrow. Many thanks

Posted 5 years ago

The Fish Society is rated 4.6 based on 24,139 reviews