The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,473 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 22nd September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing choice, quick and uncomplicated to order. Emails to update and delivery was on the date specified. All well packaged and frozen . Already eaten the salon pate and prawns , delicious wish I had ordered more . Highly recomend”

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Posted 9 months ago

“These two orders were Christmas presents, so I can only saythat they were delivered on the requested day, which is a big plus!”

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Posted 9 months ago

“All the fish I have purchased since I joined 3 months ago has been of exceptionally high quality. The speed of delivery, customer service and packaging have all been excellent. Very impressed.”

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Posted 9 months ago

“Hugely disappointed with the expiry date of the Caviar. (expiry was within 2 weeks of purchase)”

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Posted 9 months ago

“Back at the beginning of December I ordered a whole salmon and a smoked salmon box for Christmas Eve to be delivered on 23rd. I received notification from DPD that they were expecting my parcel on 22nd but nothing further. Contacted customer services several times by phone on 23rd and got a recorded message telling me to email which I did and got a chatbot. No Christmas Eve family dinner and no refund. Appalling lack of service.”

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Posted 9 months ago

“The salmon sides were okay, a bit scrawny and needing trimming. Look and taste was nothing special and more expensive than wild.”

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Posted 9 months ago

“Good selection and availability - competitive pricing - easy ordering - delivery on requested date with order tracking providing peace of mind”

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Posted 9 months ago

“I placed an order for Tiger King prawns on 17 December 2025 and was charged £194.82. While I was out running errands, I received an email stating that my order had been delivered. When I returned home, there was no parcel outside my building. The delivery confirmation included a photo taken by the DPD driver showing a large box left directly in front of the building, clearly visible from the street. Unsurprisingly, the parcel appears to have been stolen. I contacted DPD immediately and was informed that The Fish Society had selected the option allowing parcels to be left in a “safe place.” Leaving a large, valuable box in plain view outside a block of flats is clearly not a safe place, but this decision was made by the company, not by me. I then contacted The Fish Society and, after being passed around and waiting five days for their so-called investigation, was informed that I would have to bear the loss. Their reasoning was that by using their service, I automatically accept their terms and conditions, which state that, due to COVID, drivers may leave parcels outside. I was never given a clear choice or warning about this, nor was I offered the option to refuse unattended delivery. I find this practice extremely unfair and misleading. If customers are expected to take full responsibility for parcels left unattended and subsequently stolen, this should be explicitly stated at checkout, with a genuine choice offered. Based on my experience, I would strongly caution others: if something goes missing, you should be prepared to lose your money with little accountability from the company.”

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Posted 9 months ago

“You have sent me this and I still haven’t received my order. Not good enough”

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Posted 9 months ago

“I cannot comment on the taste or quality of the fish we have received, as we have not eaten it yet. We placed the order on the 8th December for a sushi dinner on Christmas Eve. Unfortunately, when I opened the box, it did not contain the correct cut or quantity of salmon. The explanation from Dean at the Fish Society was that they were "likely" out of stock and that there had been no time to let me know, which seems unlikely given the time between order and delivery. I was only refunded for the difference between the two cuts of salmon, despite it not being what we ordered. There was no acknowledgement that this still left us short on an ingredient at a time when this will be very difficult to rectify. The email I sent in reply to this was ignored. I therefore cannot recommend buying from them for a special occasion, without a back-up plan.”

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Posted 9 months ago

“Unfortunately, on this occasion the crab claws and lobster meat was not up to the usual standard.”

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Posted 9 months ago

“Caviar and lobsters not yet eaten, but the monkfish cheeks wer very good. Ordering and delivery good too. Only problem was I found it difficult to change the delivery day online. Otherwise good.”

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Posted 9 months ago

“Arrived when expected Now waiting to try lobster and scallops”

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Posted 9 months ago

“We haven’t had a delivery”

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Posted 9 months ago

“The ordering procedure and delivery all excellent thankyou. Smoked salmon hasn't been enjoyed yet but I've no doubt it will be delicious, as it was last year! Merry Christmas. Maggy”

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Posted 9 months ago

“Great service and absolutely delicious sea urchin roe. A very pretty card arrived with a personalised message accompanied the order”

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Posted 9 months ago

“Excellent products, delivered exactly as promised. An altogether excellent experience .”

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Posted 9 months ago

“The service you execute is very good,and the fish is excellent fresh and well packed when it arrives.keep up the good work”

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Posted 9 months ago

“Arrived on time Notified ahead of time Packaged well Fish in good condition on arrival Delish especially the oysters”

The Fish Society 5 star review on 23rd December 2025

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Posted 9 months ago

“The smoked salmon gift was delivered to our friends on schedule and they told us it looked wonderful , Thankyou very much”

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Posted 9 months ago

The Fish Society is rated 4.6 based on 25,473 reviews