The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,473 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 22nd September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All four orders I made to four different addresses were delivered on time and in excellent condition. Well done!”

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Posted 9 months ago

“We ordered dressed crab. The order arrived on time and still well-frozen. It was a treat for one of our family who particularly likes crab and she declared it to be excellent. Well done Fish Society!”

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Posted 9 months ago

“I usually shop with this company and they are excellent, but this year I feel let down for a couple of reasons. They sold out of some of my items in November and their AI agent said she added things to my basket that I wanted, but she didn't. A bit of a mess this year”

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Posted 9 months ago

“I ordered stuff for Christmas. It arrived on the due date-11.12, so not too close to the big day. Two items were missing and there was an extra one that I had not ordered. One of the missing items was something that is quite secial and I had oredered it as a Christmas treat for my daughter. I called and exlained the situation. I was reassured that theyll check if the missing items were still in stock and theyll be sent straight away if available or Ill be refunded. I was also told that I will be contacted to be informed of the solution. No contact has been made, no items were sent, no refund was issued. Today I emailed and was informed that the Fish society has been overwhelmed around Christmas and my case has not been looked at all. Not a slightest hint of apology... I was asked what items were missing so that I can get a refund, but 6 hours after my reply, not a squeak of confirmation... Very poor service and even worse handling of a complaint.”

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Posted 9 months ago

“Great quality fish. Highly recommend The Fish Society.”

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Posted 9 months ago

“I enjoy ordering from this company, so easy apart from the choices! They have some really interesting meals and the fish is always great. Regularly send this to parents and it has been a great success. They love opening up the well packaged box full of surprises and different foods”

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Posted 9 months ago

“Always on time and great quality”

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Posted 9 months ago

“I received a £10 off discount,so I made my order discount did not work, but you dont find this out until after you have paid. I emailed fish society and told them but was fobbed off with a list of things on how to place an order all of which I had done?! This has happened before and I let it go then,I know stupid but I didn't have time to sort it then, BUYER BEWARE! there are many other fish to door sellers out there.”

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Posted 9 months ago

“I ordered melt in the middle smoked haddock fishcakes and received haddock and cheese bakes, with no explanation!”

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Posted 9 months ago

“Very poor customer service, avoid”

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Posted 9 months ago

“The Speed of delivery quality of fish and care taken of goods at point of delivery”

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Posted 9 months ago

“Ordered a side of smoked salmon on 7th December for delivery on 19th. Didn't arrive. Couldn't phone as it was the weekend. Was informed this morning, after I phoned, that it had been destroyed at a depot as it was in transit for more than 2 days. Our Xmas dinner was on Sat 20th. I had purchased a great many bits and pieces to accompany what was going to be the centre piece. No question of an apology. I have cancelled my membership as this was the first (and certainly only) time I will be using your company. So, so disappointed in your attitude.”

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Posted 9 months ago

“Top quality products, very well packaged, arrived safely in time. Thank you for your hard work and wish you Merry Christmas and a Fabulous New Year !!!”

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Posted 9 months ago

“Absolutely spot on never had any problems with orders and delivery is speedy with cheerful drivers I always have cod roe which is superb...soooo glad we have the fish society”

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Posted 9 months ago

“Fast delivery with items still frozen. Good quality food Will buy from this seller again”

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Posted 9 months ago

“Excellent company beautiful products thank you and happy Christmas and all the best for 2026”

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Posted 9 months ago

“I cannot comment on quality since I use your company for sending gifts. The recipients always seem delighted to receive them.”

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Posted 9 months ago

“Great selection- reliable delivery.”

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Posted 9 months ago

“Good quality fish friendly service”

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Posted 9 months ago

“Had the fish platter as an Xmas treat which, as described, served two very very generously. Was absolutely delicious and so fresh - tasted like it had just been caught. To defrost, moved it from freezer to fridge the night before as recommended in Q&A, spreading the individual sachets out.”

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Posted 9 months ago

The Fish Society is rated 4.6 based on 25,473 reviews