The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,113 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have you been scammed online? visit E V I D E N T L T D C O M to get help”

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Posted 11 months ago

“It hasn’t at all”

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Posted 11 months ago

“Poor after sale items missing but my fault and charged £50 I spent inn food.whoever Kim is the attitude onn reply are ridiculous. Customer is always right. Nit in this case ,never use again”

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Posted 11 months ago

Good afternoon Shaun This order #771431 was for £34.40 worth of fish and was correctly delivered by DPD on the specified delivery date. It would appear there has been some confusion and are unsure of the problem. Kind regards The Fish Society

Posted 11 months ago

“All products need to be edible.”

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Posted 11 months ago

“No I do not wish mto submit”

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Posted 11 months ago

“Discussed with after sales from someone called Kim very unpleasant”

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Posted 11 months ago

Good morning Shaun It's most regrettable that you feel this way particularly as we thought we has responded courteously to all your emails. Kind regards The Fish Society

Posted 11 months ago

“After sales via email disgraceful”

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Posted 11 months ago

Good morning Shaun It's most regrettable that you feel this way particularly as we have responded to every single one of your emails. Kind regards The Fish Society

Posted 11 months ago

“no good no good”

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Posted 11 months ago

“You didn't make me happy in fact the apposite, you cancelled my order the night before it was due to be delivered because, in your words, a technical glitch. Little comfort for my dinner plans!!!!!”

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Posted 11 months ago

“the fish quality”

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Posted 11 months ago

“They did not make me Happy at all. Contacted them no refund no apology. I expected at least the postage back but NO.”

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Posted 11 months ago

Good afternoon Liz We responded to your email regarding the defrost and assured you that it was perfectly OK to refreeze the items in your order so long as they were cold to the touch. We're sorry that things didn't work out on this occasion. Kind regards

Posted 11 months ago

“Unfortunately so far it didn't make me happy.”

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Posted 11 months ago

“The food arrived semis frosted the prawn curry green curry only had two prawns full of root vegetables not a good choice”

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Posted 1 year ago

“My crab claws had not taste, I am very disappointed.”

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Posted 1 year ago

Good morning Sharon We're sorry that you were so disappointed with the British crab claws. Would you please email us at customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. We look forward to hearing from you. Kind regards The Fish Society

Posted 1 year ago

“Terrible customer service Food was late Customer service was rude Will never buy again”

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Posted 1 year ago

Good afternoon It was a pity that DHL delivered your parcel late in the day but it did arrive on the designated delivery date. Regrettably delays occur due to unforeseen circumstances which are beyond anyone's control. Kind regards The Fish Society

Posted 1 year ago

“I paid for fish then they told me the fish had been delivered but it wasn’t where they said it was so I phoned them up to complain so they said we will get it to you tomorrow so I told them my address because I noticed that the delivery details where that of my post code not my flat number so they where wrong and I pointed this out to them so they said it was not a problem then the next day they said it was here but it wasn’t so I contacted them and they told me they could not help me I was not going to receive my order ever and they stole my money the whole thing was all there fault I am very hurt by the way I have been treated I believe it must be against the law they don’t care 🥴”

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Posted 1 year ago

Good afternoon David This is a really unfortunate situation. Your order was due for delivery on the Saturday but it couldn't be delivered because the address you submitted was incomplete. Our emails are not manned over the weekend and by the time we saw your email about the error it was too late to do anything about it. The couriers can only go by the address provided on the order so as the house/flat number was missing from the first line of your address, it made it impossible for them to deliver your order successfully. We're very sorry that on this occasion, things didn't work out. Kind regards The Fish Society

Posted 1 year ago

“The quality of the languostines was so poor that I have been put off buying them again . Most of them tasted off and a few black in colour. They certainly are not wild caught as described. are a cheap brand you can buy online for a third of what The Fish Society charge. Even an endorsement from Gordon Ramsey will not convince to make further purchases from the Fish Society.”

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Posted 1 year ago

“I have not received my order due to delivery address error and the company did not even offer compensation or redelivery.”

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Posted 1 year ago

Good afternoon Sam It was regrettable that you gave us the wrong postcode for the delivery address and therefore the courier was unable to deliver your order. Kind regards The Fish Society

Posted 1 year ago

“Delivery not arrived! Messed up my weekend”

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Posted 1 year ago

Hello We have since spoken on the phone and have hopefully resolved this issue. We're so sorry that the couriers failed to deliver your order and apologise for the inconvenience caused. Kind regards The Fish Society

Posted 1 year ago

“Nothing, the order did not arrive, DHL stated on their tracker the order was refused on delivery but that was a lie, we were in all day, the ring door door showed no one arrived at the stated time they said order was refused”

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Posted 1 year ago

Good afternoon Jeffrey We're so sorry that the couriers failed to deliver your order and apologise for the inconvenience caused. We have now hopefully rectified the situation to your satisfaction and hope you enjoy your fish. Kind regards The Fish Society

Posted 1 year ago

The Fish Society is rated 4.6 based on 24,113 reviews