The Fish Society Reviews

4.7 Rating 20,259 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 20,259 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read The Fish Society Reviews
Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
They DIDNT
Helpful Report
Posted 6 months ago
Good afternoon We were aware that you were unhappy with an item in your order for which we gave you a full refund. Is there anything further we can help with? If so please call 01428 687768 or email us at customerteam@thefishsociety.co.uk Kind regards The Fish Society
Posted 6 months ago
they are impossible to eat
Helpful Report
Posted 6 months ago
I’m not going to tell you how you made me happy because you don’t even offer the option to say what you could improve. When my fish was delivered there was a leaflet included for blue fin tuna, that’s absolutely appalling. It’s commonly accepted that it is an endangered species, despite being now (wrongly) labelled as acceptable. I will therefore never order another thing from you unless you are willing to change and be a genuinely responsible company.
Helpful Report
Posted 6 months ago
Did not supply what was ordered.
Helpful Report
Posted 6 months ago
Good afternoon Would you be kind enough to contact us at customerteam@thefishsociety.co.uk so that we might have an opportunity to right the situation. We were not aware that there was an issue with your order. Kind regards The Fish Society
Posted 6 months ago
Unacceptable standards for the food ordered and customer service was not helpful
Helpful Report
Posted 6 months ago
No response to email - delivered to wrong address - did not receive product.
Helpful Report
Posted 6 months ago
Good afternoon James Having checked your order we can see it had the wrong postcode on it and therefore the courier was unable to deliver it to the correct address. We can only send orders to the address provided and the last thing we ever want is for a customer to have a bad experience such as this. However we simply can't be held responsible for a wrong address being submitted We're sorry that on this occasion things didn't work out. Kind regards The Fish Society
Posted 6 months ago
They didn't
Helpful Report
Posted 6 months ago
I have been spammed by this company continually after unsubscribing from all updates. I have contacted them and received confirmation that i am unsubscribed, but the spam hasn't stopped. They have even called me up at work, despite my NEVER agreeing for contact by phone. I have reported this company for spamming, and will continue to escalate until they leave me alone. The contact now is legally classed as harassment, and i will be treating it as such.
Helpful Report
Posted 7 months ago
Very disappointing
Helpful Report
Posted 7 months ago
Your products are adequate, however your entire company is let down by the deliveries. It was delivered to the wrong address and when I contacted DPD they weren’t bothered it was on the edge of defrosting. I will never use you company again
Helpful Report
Posted 7 months ago
Good afternoon Rhett Thank you for your time on the phone earlier. We're so sorry that you received an unsatisfactory response from DPD but pleased that all the fish was in good order. We hope we have made amends and look forward to sending you more fish in the future. Kind regards The Fish Society
Posted 7 months ago
Sent an email and never received a reply.
Helpful Report
Posted 7 months ago
Good afternoon We have checked our inbox thoroughly and cannot find your email. Would you be kind enough to resend it to customerteam@thefishsociety.co.uk and we will deal with it promptly. We're pleased you enjoyed the kippers. Kind regards The Fish Society
Posted 7 months ago
You used to be a friendly flexible operation with women who seemed in charge and products that were frozen on arrival and good quality. You are now “hard selling” with other peoples damaged goods ( e.g. langoustines) which are not fully frozen on arrival and poorly packaged. You did not make me happy!!!
Helpful Report
Posted 7 months ago
Delivery made to wrong address and terrible customer service. Please cancel account and I will be leaving a negative review where possible
Helpful Report
Posted 7 months ago
Good afternoon Edward We accept that the courier delivered your parcel to your neighbour. It was delivered at 12.22 on Tuesday 19th September and yet we didn't receive your email until Saturday evening (23/09) which was the first time we were aware that you were not in receipt of your order. That being so we had no way of resolving the issue which would have been to get the driver to go back to where your order had been left and redeliver to the correct address on the same day as both addresses were on the same road. We monitor courier deliveries via the courier's website and when informed of a delivery to an incorrect address we can, for the most part, act quickly and resolve the problem but we cannot correct such an event unless you tell us. We do ask that if your parcel is not in your hands by the end of your delivery window that you contact us. Since you notified us of your non delivery more than 3 days after the due date, it is most regrettable but we are now not in a position to rectify the situation or to claim from the courier. Kind regards The Fish Society
Posted 7 months ago
While the British government supports Ukraine and its citizens, your store supports the russian economy.
Helpful Report
Posted 7 months ago
The price paid should reflect quality and the quality should be consistent. This very much wasnt the case so feel disappointed and would like a refund for at least part of my order.
Helpful Report
Posted 7 months ago
Very unhappy,you should not be sending food parcels out to customers on a Saturday knowing they will not be delivered until the Monday when everything is thawed out and needs to be eaten that day a horrible experience from yourselves ,one that I will never buy from again the only company in the UK to send frozen food parcels to customers out on a Saturday knowing full well when they arrive on the Monday it is impossible to keep items frozen for 2 days , says a lot about your business !!
Helpful Report
Posted 7 months ago
Good afternoon John We can see from the tracking that your order left us on Sunday afternoon at 15.10 and was delivered, less than 24 hours later, the following day, Monday at 11.10 If this was not the case then please let us know. Kind regards The Fish Society
Posted 7 months ago
Alas this time it did not at all. Very poor quality cooked crabs
Helpful Report
Posted 7 months ago
Very unhappy
Helpful Report
Posted 7 months ago
Hello John Would you like to get in touch by emailing us customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society
Posted 7 months ago
Stock issues meant they only gave me four tins not five. Didn't communicate this. Only gave me a small refund after I chased them myself in an email. Was a gift for a birthday and had little time to backfill with another purchase.
Helpful Report
Posted 7 months ago
They didn't make me happy at all.
Helpful Report
Posted 7 months ago
Hello Adam Reading your review was the first time we were aware that you weren't entirely happy with your order. Please get in touch by emailing customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society
Posted 7 months ago
The Fish Society is rated 4.7 based on 20,259 reviews