The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,129 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am still awaiting your coupon 27/12/2023 Regards David Barter”

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Posted 1 year ago

“Poor value for money”

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Posted 1 year ago

“I received 8 lobsters and cooked them for Christmas dinner. They are a big disappointment. 2 of them are not editable, the rest are mush and empty. It is a far cry from the quality I used to get from fish society. The Sashimi grade salmon I placed in the same order is up to the usual quality. Therefore I will rate my overall experience with the fish society to 2 stars.”

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Posted 1 year ago

“Not happy with the service on this order, items not delivered and I was charged for the whole order.”

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Posted 1 year ago

“once again your delivery service let you down, my order was supposed to be delivered Thursday 19th, no-one notified me that it was not coming until Friday 20th, I didn't bother ringing as the female I spoke to when the order before that was also delayed, she said it was out of your hands, the problem weas between DPD and myself, my contract was with The Fish Society, the same as yours was with DPD. The driver that day was rude to the receptionist saying they don't deliver to the apartments, and he walked off mumbling something under his breath, when she asked him what he said, he said she didn't want to know. If he had bothered to check his delivery note it clearly states deliver to Apartment 52!! This time he delivered after 5pm and the reception was closed so the door was locked, there is a board explaining what action to take, all he had to do was press my number on the board and it would ring my apartment where I could automatically open the door for him, he never even bothered doing that, so I didn't even know he had been, and once again my parcel was left by an unlocked door at the exit, I only knew it had been delivered because I was regularly checking my e-mails, when it said the parcel had been delivered I had to go down in my wheelchair and carry it upstairs myself, which was quite difficult as I needed one hand to steer my wheelchair, I opened the box as soon as I got it upstairs, the box had been packed for two days, part of the order was still frozen but the smoked salmon and one pack of whelks were completely defrosted, so no way was I going to re-freeze it. I had bought it to take to my sisters for over the Christmas period, so I let her down, instead I had to find someone in the building that liked whelks and smoked salmon and had to give them it!! So you can understand, I hope, why I have had to complain, I don,t want to be told again that my complaint was with DPD, had I got in touch with them I would have been told by them that my contract was with yourselves and would have told me to contact yourselves, so I am doing this now placed my order with you, therefore the complaint is with you. I look forward to your response, My Ref; 1550 4023 010 388 Ms Susan Taylor 52 Plaxton Court Scarborough YO12 6QT North Yorkshire. 01723 639733”

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Posted 1 year ago

“Order was all defrosted on arrival so not happy.”

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Posted 1 year ago

“You didn’t as my order was incorrect!”

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Posted 1 year ago

“The orders were gifts. I made multiple orders & the delivery notices do not have the order number on. The drivers do not leave a note & leave on a doorstep which may not be safe. One order went to a neighbour without leaving a note by the time the order was given back it was defrosted.”

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Posted 1 year ago

“Unapplicable”

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Posted 1 year ago

“Half the shellfish was defrosted - mushy scallops and shellfish. Completely spoiled for Christmas Day and the special surprise of a Seafood platter. An absolute rip off.”

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Posted 1 year ago

“Parcel arrived a day late despite having a label on saying deliver today. Products fully defrosted and box containing squid a mass of wet cardboard. Not sure I’m confident of feeding it to anyone over Christmas”

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Posted 1 year ago

“This order has not yet delivered so don’t know why you keep asking for reviews?? Checked my account which says delivery on 22/12/23 as requested but also says it has been fulfilled??? I am now concerned that I am not going to get it!”

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Posted 1 year ago

“A lot of the mussel shells were crushed But the majority were beautifuly plump and tasty.”

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Posted 1 year ago

“Ordered lobster meat, money taken £23 but you ran out of stock. Ok. Got call back in stock, in the meantime the item was reduced to £20 BUT NEVER GOT A REFUND. DUH Even though I ordered another item.”

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Posted 1 year ago

“Apart from the crab not really”

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Posted 1 year ago

“not happy”

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Posted 1 year ago

“I should had 25 lobster tails but only got 23”

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Posted 1 year ago

Good morning Parminder We sell the case of rock lobster tails by weight and in our blurb we say that the case contains approximately 25. Kind regards The Fish Society

Posted 1 year ago

“The delivery was over 24 hours late, the salmon en croute virtually defrosted and I was dismayed by the size. One is meant to feed 2 people, there is no way a man will be happy with half! I telephoned and spoke to someone expressing all this, she apologised but I did think that I would have a follow up call. But no!”

Helpful Report

Posted 1 year ago

Good morning Judy We're sorry that you were disappointed by the size of the salmon en croute. We do list the weight of it on the product page and naturally people's appetites vary. Kind regards The Fish Society

Posted 1 year ago

“Ordered and paid for Lobster meat, but went out of stock. Never offered the 15% off when the order was met, although ordered another item. Don’t think that’s great customer service”

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Posted 1 year ago

“You didn’t.”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 24,129 reviews