The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,129 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy but not anymore”

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Posted 1 year ago

“I should’ve had a free item with this. Attempted to enter the code at checkout – no indication whether it worked. Emailed you, but no response. Pretty poor customer service”

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Posted 1 year ago

“Generally products are good however chosen delivery company let you down badly packaged was late and didn’t arrive by revised time .most of products were ok but scallops completely defrosted”

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Posted 1 year ago

“They didn't, was a bit disappointed, I was expecting the fish to be a bit bigger.”

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Posted 1 year ago

“It didn’t. See emails with Cassandra in your office Thank you”

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Posted 1 year ago

“Ok but there are much better value places to order seafood from”

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Posted 1 year ago

“N/a - not happy as items are smaller than expected”

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Posted 1 year ago

“The produce was good.”

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Posted 1 year ago

“Reliable and good delivery.”

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Posted 1 year ago

“The rest of my order was up to the standard I have come to expect. The winkles really were a major disappointment.”

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Posted 1 year ago

“Very poor customer service to a complaint raised over the phone and by email. No reply received, no apology or recognition of time and effort spent giving feedback.”

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Posted 1 year ago

“Not value for money at all. The potted shrimps pot, was miniscule. Crab nothing like the picture on the site and full of brown meat.”

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Posted 1 year ago

“First product that I have purchased from you and maybe my mistake as I thought I was buying Smoked Cods Roe which I have had from other companies many times with no problem.”

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Posted 2 years ago

“I'm not happy. I received the lobster in defrosted state in a pool of liquid. I reported this to them more than once and I've not had the courtesy of a response.”

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Posted 2 years ago

Good afternoon Thank you for taking the time to speak to us this afternoon and we're pleased that we have been able to make amends. We look forward to sending you more fish just when you're ready. Kind regards The Fish Society

Posted 2 years ago

“I wrote you an email about my experience.”

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Posted 2 years ago

Hi Marilyn, Unfortunately we could not find any emails from your self. Please could you resend to customerteam@thefishsociety.co.uk so we could have a chance to make amends. Kind regards, The Fish Society

Posted 2 years ago

“The quality of the fish delivered”

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Posted 2 years ago

“The delivery didn’t turn up and something clearly wasn’t communicated”

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Posted 2 years ago

Good morning It was regrettable that your order was delivered to the wrong address by our couriers and so we offered you a replacement or a refund. Please accept our apologies for the inconvenience caused on this occasion. Kind regards The Fish Society

Posted 2 years ago

“You didn't.”

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Posted 2 years ago

“Defrosted scampi and squid wasnt packed properly”

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Posted 2 years ago

Hi Lee, This is the first time we have been made aware that you are not completely satisfied with your products. Please could you email us on customerteam@thefishsociety.co.uk so we can be of help. Kind regards, The Fish Society

Posted 2 years ago

“Would not order again as I don't feel the crab meet I ordered had enough flavour or quality”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 24,129 reviews