once again your delivery service let you down, my order was supposed to be delivered Thursday 19th, no-one notified me that it was not coming until Friday 20th, I didn't bother ringing as the female I spoke to when the order before that was also delayed, she said it was out of your hands, the problem weas between DPD and myself, my contract was with The Fish Society, the same as yours was with DPD. The driver that day was rude to the receptionist saying they don't deliver to the apartments, and he walked off mumbling something under his breath, when she asked him what he said, he said she didn't want to know. If he had bothered to check his delivery note it clearly states deliver to Apartment 52!! This time he delivered after 5pm and the reception was closed so the door was locked, there is a board explaining what action to take, all he had to do was press my number on the board and it would ring my apartment where I could automatically open the door for him, he never even bothered doing that, so I didn't even know he had been, and once again my parcel was left by an unlocked door at the exit, I only knew it had been delivered because I was regularly checking my e-mails, when it said the parcel had been delivered I had to go down in my wheelchair and carry it upstairs myself, which was quite difficult as I needed one hand to steer my wheelchair, I opened the box as soon as I got it upstairs, the box had been packed for two days, part of the order was still frozen but the smoked salmon and one pack of whelks were completely defrosted, so no way was I going to re-freeze it. I had bought it to take to my sisters for over the Christmas period, so I let her down, instead I had to find someone in the building that liked whelks and smoked salmon and had to give them it!! So you can understand, I hope, why I have had to complain, I don,t want to be told again that my complaint was with DPD, had I got in touch with them I would have been told by them that my contract was with yourselves and would have told me to contact yourselves, so I am doing this now placed my order with you, therefore the complaint is with you. I look forward to your response, My Ref; 1550 4023 010 388 Ms Susan Taylor 52 Plaxton Court Scarborough YO12 6QT North Yorkshire. 01723 639733