The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 810 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was excellent, only superseded by the fabulous pink 'constrictor' when it arrived. Prompt, helpful, courteous and patient service! I cannot fault the product or delivery. Thank you, Lynn.”

Helpful Report

Posted 10 years ago

“Very efficient service. Boa arrived within 4 days. Very nice product. Thank you”

Helpful Report

Posted 10 years ago

“I was absolutely delighted with my femina wing feathers,and was so pleased to find great feathers at a great price,and was hoping to be able to order regularly ,But i am disappointed that the min order is £30 as what i am making requires one feather at a time,and i was hoping to be able to order feathers separately ,which is the problem for me,as customers may want different colours,and every time i need to order a different colour i will have buy 6 more feathers.Which will leave me with alot of feathers that may not be needed.Which is a bit un fair to the customer.I am starting a small business from home,and may not make much from it, and am hoping it will do well,but until it is to buy 6 feathers at a time is alot.”

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Posted 10 years ago

“Excellent service and a prompt delivery. The feathers are used to get the bees off the frames in order to extract the honey. The bees prefer the feather as opposed to a brush as they get stuck in the bristles. Thank you again the service is wonderfull.”

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Posted 10 years ago

“Great Feathers.. Lovely colours and quality. No fuss delivery. Thanks Feather Factory Team ????”

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Posted 10 years ago

“Best feathers!!! I am very pleased about them! Thank you!”

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Posted 10 years ago

“From start to finish a very pleasant customer experience. + Good website with accurate pictures, descriptions and easy to use. + Delivery prompt and kept appraised of the status + Beautifully packaged; each item carefully inserted into cellophane + Premium quality feathers - far exceeded what I was expecting.”

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Posted 10 years ago

“beautiful product, well presented”

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Posted 10 years ago

“The service was fast and the site easy to use”

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Posted 10 years ago

“The order process was simple, a very quick delivery and excellent quality products. the customer service was very good.”

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Posted 10 years ago

“Excellent quality and very prompt delivery. Will definitely use the feather factory again.”

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Posted 10 years ago

“Yes we got our feathers on time and in good condition, very happy, any further feathers needed we know where to go. Thanks”

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Posted 10 years ago

“The feather factory not only offer exceptional service but the quality of the feathers is first class.”

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Posted 10 years ago

“I bought a beautiful 25 ply ostrich boa which arrived quickly, and was absolute perfection. Highly recommend !”

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Posted 10 years ago

“Fantanstic friendly service and the feather boa is abolutely beautiful and a perfect colour match. Thank you”

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Posted 10 years ago

“Lovely feathers delivered very quickly thank you!”

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Posted 10 years ago

“Have been looking for these pins for a long time and so pleased I found you. Prompt service helpful staff and well made.”

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Posted 10 years ago

“I was so pleased I came across this website. Gillian was so helpful on the phone and nothing was too much trouble. 5* for customer service! The feathers themselves were delivered quickly and very well packaged. They were as lovely as we hoped and were a great quality! Fantastic colours. Can't recommend enough. Thank you feather factory”

Helpful Report

Posted 10 years ago

“Very fast delivery, excellent customer service”

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Posted 10 years ago

“Order arrived quickly and in perfect condition - which is important for such delicate items. Good value. It has enabled me to personalise a fascinator I already had with an additional colour to match a new wedding outfit, without having to buy a new one.”

Helpful Report

Posted 10 years ago

The Feather Factory is rated 4.9 based on 810 reviews