The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 726 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsure why I'm being asked for a review when I have yet to receive the item I ordered?”

Helpful Report

Posted 2 months ago

I'm sorry you haven't received your order yet, it was dispatched on the 29th of January so I would have expected it to be with you by now. I will email you directly to discuss how you would like us to proceed.

Posted 2 months ago

“Irritating nagging about "review" after the purchase.”

Helpful Report

Posted 6 months ago

“A horrible experience. The most important item of my order, and also the most expensive item, was a "Reeves Pheasant Tail Feather Extra Long" offered for 41.55€. I live in Germany and found no warning on the Feather Factory's website indicating that an order from outside of the UK might cause an enormous additional cost. But German customs stopped the delivery of my order and informed me that it can only be processed when I pay an additional 196,18€. Very grudgingly, I agreed, looking forward to my feathers as good as possible. Upon arrival, the next great disappointment: The Reeves Pheasant's tail feather had been destroyed by feather pests on its lower ~20cm, see photo. In sum: For such a feather, I paid roughly 250€ now - an utterly ridiculous waste of money. I'll also not send it back - perhaps, this would cost another 200€? --> Best stay away from this seller, especially when you live outside the UK.”

Helpful Report

Posted 1 year ago

I'm sorry you have had a bad experience. We do display EU shipping expectations on a page labelled Brexit, https://www.thefeatherfactory.co.uk/page/brexit/50/ I would expect you to be charged tax on your order at customs as VAT is no longer paid on the order in the UK, this would normally be approximately 20-25% of the value of your order depending on local tax rates, I don't know why you have been charged such a large sum. It would have been better to contact us when asked to pay this amount, I would have advised you not to pay and we could have had the package returned to ourselves and dealt with the issue from here. I'm also sorry that you are not happy with some of your order. I will get in touch with you direct via email and we can offer a refund for the item that you are not satisfied with.

Posted 1 year ago

“I placed an order which was then cancelled for some unspecified reason so I'm afraid my opinion is as low as it could possibly be”

Helpful Report

Posted 4 years ago

I am sorry your order was cancelled. Unfortunately when it came through to us for some reason there were no details of what you wanted to order so we weren't able to process. I tried calling your contact phone number but it was invalid and I then sent an email to you last Thursday to ask for more details. I still hadn't heard anything by Monday so I went ahead and cancelled the order as I didn't want to keep money for an order that we were unable to process. We haven't had an order do this before but I assume it was a glitch in the system and I will get our web people to check to ensure it doesn't happen again. If you would like to replace your order then please give us a call and we can take over the phone to ensure no more problems occur. Apologies again for the inconvenience and hopefully it won't put you off using us again in the future

Posted 4 years ago

“Very disappointed. Item was of poor quality compared to the picture advertising it. Also ordered a gift box to go with a feather pen I also ordered, was charged for it but no gift box came.”

Helpful Report

Posted 5 years ago

I'm sorry you did not receive your pen in a gift box, there has been an error in packing with this. I shall email you direct with details of refund for this or if you would prefer us to send out a boxed alternative.

Posted 5 years ago

“Isn't this request premature? According to your tracking it just got to the mail yesterday and it has a long way to travel to Indiana. I don't expect it before Christmas.”

Helpful Report

Posted 5 years ago

I'm sorry you have received a request for a review before you have received your order, unfortunately this does sometimes happen with our overseas orders, I will look into lengthening the timescale from ordering to review request to prevent this happening. Hopefully you may consider adjusting your review when you receive your items. Your order was dispatched on the 13th December, we do advise allowing approximately 15 working days for delivery to the US. Please see our delivery terms if required https://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Thank you for your feedback

Posted 5 years ago

“Unfortunately I have not received order yet !? Thks Claire. Will review when this is complete but seems long at this stage.”

Helpful Report

Posted 6 years ago

Hi Claire. I'm sorry you have not received your order yet. It was dispatched on the 5th of April and we do advise allowing 10 working days for delivery to the EU. I would expect your order to arrive in the next week. I will also email with delivery details. Please contact us via email if you have any problems. Thanks

Posted 6 years ago

“Still haven't receive our products we ordered via express”

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Posted 6 years ago

“Very expensive”

Helpful Report

Posted 6 years ago

We aim to supply high quality feathers and feather products, we don't try to compete with cheaper alternatives. If you would like to buy something from the website I'm sure you would be happy with the quality. For customers who are not happy for whatever reason we are happy to exchange or refund as necessary within 14 days of delivery.

Posted 6 years ago

“Have still not recieved my order so not sure what to give you feedback on”

Helpful Report

Posted 6 years ago

Dear Frida I have tracked your parcel and it states that delivery was attempted yesterday (22nd May) but they were unable to deliver. You will need to organise redelivery or collection from your local office. I have also sent tracking details to your email for you to use. Please let us know if you have any more problems Kind regards Gillian

Posted 6 years ago

“Still have not received the feathers that I have ordered”

Helpful Report

Posted 8 years ago

Hi. I am sorry you have not received your order yet. Your feathers were dispatched on the Monday 16th November having received your order on Sunday 15th November. As you chose EU standard delivery we do ask customers to allow 10 working days for delivery which would take you to Friday 27th November. Please see our delivery page for details on this link: http://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Hopefully you will receive your order very soon but if you still have not received your order by the 27th then please contact us again and we will redispatch or refund as required. Thanks Gillian

Posted 8 years ago

The Feather Factory is rated 4.9 based on 726 reviews