The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 770 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The feathers were not the best quality, hope you will do better next time.”

Helpful Report

Posted 5 months ago

Sorry to hear you are not completely happy with your order. If you are able to send us an image of the problem with the feathers, we can check our stock and act accordingly. We pride ourselves on the quality of our feathers but if you are not satisfied with them, we are able to accept a return for a full refund. I will email you directly with instructions for returns.

Posted 5 months ago

“Perfect condition, but i bought 6 feathers which cost me l£93 which did included post, but extremely pricey”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Due to the high price of raw ostrich material we have to charge accordingly for these feathers. All of our products are handmade in Devon UK, right here at The Feather Factory, we dye and manufacture all of our products in the UK allowing us to provide the highest quality.

Posted 1 year ago

“First the positive: the postage was extremely quick, even in these terribly slow postage times due to Covid-19. Now unfortunately the negative side: I ordered 12 hand cut Quill Pens and not even one of the twelve delivered Quill pens could be used to write decent copperplate. Whoever cut the nibs on the Quills must have used a blunt blade and as a result of this, not only were the nibs unsatisfactory but also the Quills were damaged making it impossible to adequately re-cut the nibs.. Also the tops of the nib tines did not match, or were blunt. I had to re-cut the quills, which I am well able to do, but even so I only got three passable Quill pens from the lot, due to the damage caused to the rest of the Quill above the nibs by the blunt blade. In summary: of the twelve Quill Pens ordered, nine ended up in the dust bin.”

Helpful Report

Posted 4 years ago

Hi. I am sorry you are not happy with your hand cut quill pens, we do supply a lot of these pens to different customers and have not had problems before. I will ensure our stock is checked and we will resend another batch which I hope will be of use to you. Thank you for your feedback.

Posted 4 years ago

“It is great customer service a warm welcome and fast service fast customer service”

Helpful Report

Posted 5 years ago

“My red and black boa arrived perfectly lush and no shredding at all. The purple one is sparce (half the lushness of the red and black), shorter feathers and they keep falling off. For the money paid, the latter was more like a cheap boa which was very disappointing. I had paid £10 for speedy delivery and received my items within two days which was great.”

Helpful Report

Posted 6 years ago

I am sorry you are not happy with the quality of your purple Party boa. It isn't the same product as your two tone boa which is a 5 ply deluxe boa. The purple party boa is a product made as a more affordable option, it states in the description of the product that it is made with shorter Ostrich which is why they are cheaper than the deluxe versions. I might expect a small amount of shedding initially as these items are made to order but this should settle as any loose strands come free. If you would like to return your purple boa then please let me know by email and I will send you our returns address, we can either exchange or refund accordingly. If you are using the boas together and want them to look similar then I would advise exchanging it for a 5 Ply deluxe boa which would then be comparable, there would obviously be a price difference to pay for this option. I hope this answers any questions and please contact us direct by email if you need any further help.

Posted 6 years ago

“They looked great.”

Helpful Report

Posted 7 years ago

Hi. I hope you were happy with your feather pens, you say they looked great but only gave 3 stars, was there a problem with the order or delivery? Please let us know so we can put it right and prevent from happening again. Thanks

Posted 7 years ago

“The feathers themselves were beautiful, and the packaging ensured safe delivery. Unfortunately the quills were let down by the poor quality of the nibs. I strongly recommend that you make the nibs removeable / changeable so that customers can replace them with proper ones if they wish, or keeping the decorative one supplied.”

Helpful Report

Posted 8 years ago

I'm sorry you are not completely happy with your order. The Nib pens that we supplied you with all have a bronzed accommodation tip and replaceable nib. These are specially designed to be used for calligraphy purposes and the nibs can be replaced for other specialist nibs if required. I would recommend www.calligraphy.co.uk for buying additional nibs and nib sets. I hope this is of help to you. Kind regards Gillian

Posted 8 years ago

“Lovely feather brooch but would have like to know the size as it was quite big. Arrived quickly. Packaging not stylish for gifts as stated. Did not return my email messages.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry you weren't happy with the product, I did reply to you email on the 23rd November, maybe check your junk emails if you did not see it? (please see copy of email sent below). As I said in my email we are quite happy to refund you for your items if they are unsuitable and you would like to return them. Thanks Email sent on the 23rd November 2016 Dear Louise I am sorry you are not entirely happy with your order, if you would like to return them then please do within 14 days to The Feather Factory, The Old Brushworks, Castle Hill, Axminster, Devon, EX13 5PY and we will refund you for the items returned. Thank you for your feedback we will look into your suggestions Kind regards Gillian Customer Services The Feather Factory 07884006693 www.thefeatherfactory.co.uk We are on Facebook and Twitter please like us and follow for regular updates and new products. https://www.facebook.com/featherfactory https://twitter.com/factoryfeather http://www.pinterest.com/featherfactory

Posted 8 years ago

“Fast delivery and friendly service. Very pleased.”

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Posted 9 years ago

The Feather Factory is rated 4.9 based on 770 reviews