The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 784 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very kindly allowed to visit the premises to purchase some feathers for our Glenagarrys. Service was superb: helpful and unhurried, even though call-ins are not usually granted. The range of feathers is astonishing. Prices are very reasonable.”

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Posted 3 days ago

“I am in the US and ordered a couple of things. Great shipping communication and arrived in a timely manner. Quality was excellent. Highly recommend”

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Posted 1 week ago

“Beautiful feathers and very quick delivery. I found exactly what I was looking for and the feather I received was exactly what I wanted.”

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Posted 1 week ago

“What I ordered arrived in good condition within a week.”

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Posted 1 week ago

“Amazing quality 5* communication Fast delivery And the colour and quality of the items is amazing”

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Posted 1 week ago

“Ordered 3 pairs of Golden pheasant centertails. Short delivery time and the best quality i’ve ever purchased😀”

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Posted 1 week ago

“Excellent customer care. Extremely fast delivery time. No issues at all! Thank you”

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Posted 1 month ago

“I visited without an appointment but was welcomed in and both ladies were most helpful. I am delighted with the range of feathers that I finally chose, and grateful to them for getting so many boxes off the shelves for me. I had done some reasearch in advance and knew the range that they cover, but was reassured to see the colours in natural light, rather than on the screen. Feathers chosen to add to a wedding hat, which I've chosen this morning. They add sophistication and bring all the colours together. Thank you.”

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Posted 1 month ago

“Very good quality!😍”

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Posted 1 month ago

“Prompt delivery and lovely long feathers as promised for my circus balancing workshop.”

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Posted 2 months ago

“Just purchased a new, two colour, feather bonnet hackle. It is beautifully made, really vibrant colours and of nice substantial dimensions. Absolutely perfect in every resoect. Highly recommended.”

The Feather Factory 5 star review on 29th July 2025

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Posted 3 months ago

“Arrived promptly and well packaged.”

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Posted 3 months ago

“We use their feather quills regularly. A great product, ethically sourced and always great service.”

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Posted 3 months ago

“I ordered some specialist feathers only yesterday and they promptly arrived today! So happy with speed and quality. I would highly recommend. Thank you 🙏🏼”

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Posted 3 months ago

“Always very efficient!”

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Posted 5 months ago

“This company have been amazing helping me find the right colour ostrich feathers to match up with my mother of the bride dress. Samples and emails have been going backwards and forwards and nothing was too much trouble. A big THANK YOU from me. It has been to the dressmaker and she too has worked her magic and I can’t wait to wear it in August”

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Posted 5 months ago

“Absolutely ideal. Just what I needed for a wedding outfit.”

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Posted 5 months ago

“Fabulous arrived quickly just perfect”

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Posted 5 months ago

“Thank you - extremely fast service & lovely feathers”

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Posted 6 months ago

“The order arrived in a timely fashion in good condition. Will use again.”

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Posted 7 months ago

The Feather Factory is rated 4.9 based on 784 reviews