The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 752 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 29th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick reply and quick sending of items exactly fitting with my query.”

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Posted 1 week ago

“Fun website, I am glad I found it.”

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Posted 1 week ago

“Delivery was quick and the product was as described and expected. Happy with the purchase.”

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Posted 2 weeks ago

“Beautifully packaged ❤️”

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Posted 4 weeks ago

“Very prompt delivery. The actual colour of the boa was surprisingly close to the shade shown on the website picture.”

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Posted 1 month ago

“Great quality, super fast delivery Recommended to all my freestyle friends”

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Posted 1 month ago

“Such amazing service ! I was even called to discuss the colour of the sinamay I was buying to double check I was happy with it !!! (Very sorry I missed the call and didn't spot the voicemail until after I received my fabric)”

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Posted 1 month ago

“Loved my leopard print and gold spotty feathers, only downside is that as a student of millinery they are very expensive for my projects so need to be used sparingly!”

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Posted 1 month ago

“Excellent service, I'm absolutely thrilled with my recent purchase.”

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Posted 2 months ago

“Excellent service. The colour we ordered was not right. The refund was prompt. Also samples of other colours arrived the next morning. Wonderful service and a pleasure to buy from this company and wish other companies were like them. I can recommend them unreservedly.”

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Posted 2 months ago

“What a super company to deal with. The feathers I ordered were exactly what I wanted! The service was exceptional and prompt. Communication (Maddie) was great too. The feathers were good quality,and the fringe beautifully made. Absolutely delighted!”

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Posted 2 months ago

“I have not received my order yet, however, I am so delighted with the service I have received since calling to make an enquiry. Maddie took my call and has been extremely helpful so far. Looking forward to being a customer!”

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Posted 2 months ago

“My fabulous boa arrived safely and quickly. Delighted with the quality at a very reasonable price.”

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Posted 3 months ago

“Great products, great colours, great prices, and super fast delivery.”

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Posted 3 months ago

“After being disappointed twice by other Bussinesses letting me down on Colour, I was pleased that the Feather Factory was actually giving me what I ordered... and a longer length too, so very pleased with this purchase”

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Posted 3 months ago

“I received my feather bonnet today in excellent condition. The workmanship is top notch and the communication was first rate. I highly recommend The Feather Factory.”

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Posted 3 months ago

“Excellent service, very attentive. They have very high quality product items with fair prices!! I am more than happy to find you!!!!”

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Posted 3 months ago

“Prompt delivery and amazing customer service, thank you very much”

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Posted 4 months ago

“Unkomplizierter Bestellvorgang. Schnelle und sichere Lieferung. Gerne wieder.”

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Posted 4 months ago

“The 12 feathers ( 12 goose and turkey pointers and quills ) arrived very quickly in immaculate condition and beautifully packed. The two ready hand cut quills are a joy to write with and add enormously to our project involving the study and crafting of early writing instruments. It will be hard to match the standard as we cut our own ! Thanks Feather Factory and it is likely that we shall be ordering more as my daughter may use them at the primary school where she teaches. David Thomson”

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Posted 4 months ago

The Feather Factory is rated 4.9 based on 752 reviews