The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 727 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 727 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick efficient service. Lovely well presented feathers. So good to buy from UK producer. Thankyou.”

Helpful Report

Posted 4 months ago

“Product of unbeatable quality, dispatched with exemplary speed. The one reason I cannot give five stars is that there was little choice for postage options, meaning that postage ended up costing more than the purchase.”

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Posted 1 year ago

“All feathers turned up in good condition except for the reeves tail feather which is completely distorted and have big gaps where the bags pushed against it. Sadly it looks very poor and is not useable. Otherwise all the feathers are lovely.”

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Posted 3 years ago

Dear Alice I'm sorry that your Reeves Pheasant feather was damaged in transit. I will send you an email to confirm how we can rectify this issue. Thanks for your feedback.

Posted 3 years ago

“All very good but would have liked a longer stick on the duster .”

Helpful Report

Posted 3 years ago

“I ordered these and they came really swiftly and were packaged well. There were loads of feathers and our finished product looks amazing. The only bad thing is that quite a few of the feathers were unusable because they were messed up. Whether that was from the bag they came in or they were just not great feathers before they went into the box I don’t know”

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Posted 4 years ago

“Great very easy to order and arrived within days!”

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Posted 4 years ago

“very happy with the packaging and speed of delivery but just a bit disappointed that I needed to buy more than I needed to get above the £30 minimum order”

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Posted 4 years ago

“Good products and service, arrived quickly.”

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Posted 4 years ago

“Happy about everything but the minimum amount to spend for each order.”

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Posted 5 years ago

“great quality feathers and quick delivery. but wish you would display all the colours of the feather such as the ostrich and peacock ones. i have to return the bleached peacock ones as they don't look as good as they do online and the ostrich ones as they didn't have the colour displayed on the site but bought anyway in a rush.”

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Posted 5 years ago

Thank you for your feedback, I will reply direct with return details and we can either refund or exchange as required

Posted 5 years ago

“The item's I ordered were fine. The fact I had to order 10.00 worth of stuff I didnt want because of the minimum order policy will be a deal breaker in the future. For some one just at the beginners stage of millinery you wouldn't be my go to site in the future. Sadly as your products are first class.”

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Posted 5 years ago

“My order arrived next day & the feathers are beautiful, very few damaged or unclean. Would have liked email confirmation of my order though.”

Helpful Report

Posted 5 years ago

I am pleased you are happy with your feathers. You should have received an email confirmation of order and also confirmation of it's dispatch. If ordering again, please check that your email address is correct on your order and also check your junk email as confirmations do sometimes get sent there. If you need a copy of your invoice please let me know and I can send you one by email. Thanks for your custom

Posted 5 years ago