The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 772 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery, excellent customer service”

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Posted 9 years ago

“Order arrived quickly and in perfect condition - which is important for such delicate items. Good value. It has enabled me to personalise a fascinator I already had with an additional colour to match a new wedding outfit, without having to buy a new one.”

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Posted 9 years ago

“1st ordering to delivery 1st class service”

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Posted 9 years ago

“Great quality, Well packaged and prompt delivery”

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Posted 9 years ago

“Quality”

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Posted 9 years ago

“Fantastic customer service, fast delivery and amazing quality!”

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Posted 9 years ago

“The quality of the feathers were brilliant, and a really great price. I ordered one lot and liked them so much I ordered another. My only disappointment was that the second batch didn't have any yellow feathers. The colours are lovely, but there are too many dark ones and I really needed the yellows to add brightness. If there is anything that can be done about this I would be very grateful. None the less, delivery was very quick and overall I am pleased, thank you”

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Posted 9 years ago

Hi, I am pleased you are happy with our service and feathers. Sorry you didn't get any yellow in the second batch, we do state in the description that colours will vary between batches. If you wish to place another order in the future please do let us know if you have special colour requirements and we will always try to accommodate this. Thanks for your custom. Gillian

Posted 9 years ago

“Feathers were beautiful and arrived very quickly , i would use this company again !”

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Posted 9 years ago

“Great quality peacock feathers and swords. Fast delivery. Many thanks!”

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Posted 9 years ago

“I love that I've found The Feather Factory and thank you for helping me out today. I just need to buy some more hats so that I can return! I've already told the shop where I bought the hat about you.”

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Posted 9 years ago

“Prompt response to enquiries. Excellent service.”

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Posted 9 years ago

“Excellent product and service but a bit 'steep' having £30.00 min order”

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Posted 9 years ago

“Excellent service can fully recommend !”

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Posted 9 years ago

“Top quality peacock feathers at a very reasonable price plus speedy and efficient service.”

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Posted 9 years ago

“Excellent service, will def use again .”

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Posted 9 years ago

“Marvellous Tasteful quality beautiful colour of navy”

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Posted 9 years ago

“Next day delivery on standard post was a bonus! Feathers are good quality and arrived carefully wrapped in tissue and cardboard box to save crushing@ Would order from the feather factory again!”

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Posted 9 years ago

“Absolutely wonderful service. Really friendly and helpful and delivery was superfast”

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Posted 9 years ago

“The feathers are very good quality and pressed so are very straight and easy to work with. However the small bag of feathers I purchased did have lots of small dried bugs in. Otherwise fab and will definitely use again”

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Posted 9 years ago

Hi Lily. Thanks for your review. Sorry you found some bugs. I have looked in our stocks of the feathers you purchased and I can't find any in there. If you would like to return the feathers for an exchange that will be fine also if you still have the bugs it would be interesting if you could return them so we can see what they are and identify where they have come from and prevent any more. Thank you for your custom, kind regards, Gillian

Posted 9 years ago

“The colors didn't match my expectations.. I bought STRIPPED CHINCHILLA COQUE (PACK OF 10) in gold and on the computer screen it appeared more yellowish gold. Now, when I got them they are more brownish gold.”

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Posted 9 years ago

Hi, I am sorry you were not happy with the colour. If you would like to return the feathers and exchange for something else that is fine. It can be difficult to judge colours accurately on screen as computer screens do vary when showing colour and we encourage customers to ask for samples where timescales allow. Thank you for your feedback.

Posted 9 years ago

The Feather Factory is rated 4.9 based on 772 reviews