The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 772 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The feathers were in lovely condition and a very vivid colour, They were delivered on time too.”

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Posted 8 years ago

“I ordered some hackles to improve the look of our Glengarry's for our Band (Forres & District) but when they arrived, I found that I had asked for the wrong colour. One call later, the situation was resolved. I returned the ones sent to me and received the correct replacement within a couple of days. No fuss and no bother. And the finest quality hackles !”

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Posted 8 years ago

“Swift service, quality feathers”

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Posted 8 years ago

“I placed the order thinking the pens would go to my PO Box. Your staff were straight back to me stating it would be by courier direct. Great! The pens arrived in under a week to my house in Bahrain. Great service and the pens are excellent. My partner loves them, she's a happy girl. Thank you”

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Posted 8 years ago

“a really good range of products, website easy to navigate, and order. my order was dispatched really promptly and arrived in perfect condition, products are really top quality”

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Posted 8 years ago

“Helpful, friendly efficient service. Delighted with my purchase.”

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Posted 8 years ago

“Very prompt delivery and great quality. Packaged well so feathers are not damaged in transit.”

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Posted 8 years ago

“The woman I spoke to on the phone was extremely helpful, effecient and pleasant.unfortunately the "black" feathers sent turned out to be navy blue and I had to do a lot of dyeing before I could do the job I needed to in a v tight turn around . However I cannot fault the excellent professional service .”

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Posted 8 years ago

Hi. Thank you for your positive review, I'm sorry you received navy fringe, I am looking into the batch which it came from as you might have been sent Swallow Black by mistake which we will make sure doesn't happen again. I'm sorry you had to go to the trouble of additional work to dye the feathers. I hope you will use again in the future. Thanks. Gillian

Posted 8 years ago

“Always great service!”

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Posted 8 years ago

“Have still not recieved my order so not sure what to give you feedback on”

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Posted 8 years ago

Dear Frida I have tracked your parcel and it states that delivery was attempted yesterday (22nd May) but they were unable to deliver. You will need to organise redelivery or collection from your local office. I have also sent tracking details to your email for you to use. Please let us know if you have any more problems Kind regards Gillian

Posted 8 years ago

“Quality feathers, beautifully packed, speedy delivery”

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Posted 8 years ago

“Really pleased! They were 1st night gifts and they were perfect! Thank you.”

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Posted 8 years ago

“Brilliant what you want when you want as always”

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Posted 8 years ago

“Great very helpful and fast Dilivery 🤗”

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Posted 8 years ago

“Prompt service and goods as described”

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Posted 8 years ago

“I am very satisfied with my order. I needed the feathers to trim a wedding hat. I am very happy with the results ☺ The delivery was very quick. I will certainly recommend you to friends and family. Regards Lilian James”

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Posted 8 years ago

“Everything was perfect!”

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Posted 8 years ago

“The website was easy to use and had a wide range of products at good prices. All the feathers arrived beautifully and carefully packed and also promptly.”

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Posted 8 years ago

“Customer service is above and beyond”

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Posted 8 years ago

“Good web site. Easy to order and very prompt delivery. Product just as expected. Have used before and would use again Recommended”

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Posted 8 years ago

The Feather Factory is rated 4.9 based on 772 reviews