The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,407 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an osprey bag from The Epicentre and couldn’t be happier. Nowhere else had it in stock and it was discounted as well! Thanks”

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Posted 4 years ago

“Excellent, speedy service, easy to order & arrived super fast!”

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Posted 4 years ago

“Great service and products.”

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Posted 4 years ago

“First time ordering from this company. I’m from N. Ireland and most companies I’ve been trying to order from say they can’t deliver here now. Service from here was 5* so needless to say this will be my new go to shop. Thanks”

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Posted 4 years ago

“Always was my first stop in Ambleside, brilliant shop. But since the pandemic have been using the website for my purchases. The website is very well put together and informative and the delivery schedule is second to none”

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Posted 4 years ago

“Professional service and excellent customer care has been my consistent experience with The Epicentre, from both direct access with the shop in Ambleside and online. My go to place for the best outdoor kit for me and superb Ruffwear kit for Loki the black lab pup. Some great bargains too, best price on a Patagonia Nano Puff jacket. Highly recommended”

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Posted 4 years ago

“Fantastic, service. Quick delivery and competitive pricing.”

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Posted 4 years ago

“Super fast delivery! Very happy customer”

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Posted 4 years ago

“Great service. Had the item I wanted at the right price and it arrived quickly.”

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Posted 4 years ago

“The Epicentre stocks my favourite outdoor clothing brands. Whether it's shopping in the shop in Ambleside or online the service is wonderful.”

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Posted 4 years ago

“Good price and fast delivery.”

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Posted 4 years ago

“I *love* The Epicentre! I make a point of visiting in person whenever I'm in Ambleside and I'm always impressed by their range of goods, both 'new in' ranges and in the sale section on the top floor - so impressed, in fact, that I've never left without buying something! The staff are always very friendly and helpful, but are never intrusive, leaving customers to browse in peace until help is requested. During lockdown and in the face of travel restrictions, I've placed orders online - and the service is every bit as good, with the items being delivered the next working day. Happy to recommend this exellent shop very highly and without reservation.”

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Posted 4 years ago

“Awesome service, couldnt believe how quick it was. Ordered my jacket standard delivery and it arrived the next day. I got the Mountain Equipment TREMBLER jacket. Size 14. I'm usually a good size 12 in regular clothes, i find active outdoor wear fits a bit smaller than regular clothes. Size 14 in this jacket is perfect for me for a tidy but not tight fit. Its a great jacket, exactly what i was looking for- just a light, verymildly warming layer for slightly cool weather outdoors.”

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Posted 4 years ago

“I’ve purchased from Epicentre several times and have received excellent service. I would highly recommend them.”

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Posted 4 years ago

“Excellent, fast service with great communication support.”

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Posted 4 years ago

“Quick friendly service.”

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Posted 4 years ago

“Product was good - arrived battered and bruised and they should consider over boxing their shoe deliveries, the “free” face masks never materialised. This is not “new news” as I have already emailed directly. They provided a “standard response” on delivery and chose to ignore the missing face masks. It leaves you with a negative vibe following a £100+ purchase.”

Helpful Report

Posted 4 years ago

Hi James. I'm sorry about the state of the box on arrival. As per John's earlier email, we are looking into this with our carrier but we hope it was a one-off problem. The "free face mask" offer did not work in conjunction with other offers, and you had taken advantage of the 10% off on signing up to our newsletter. We have now amended this offer to remove this restriction. If you would like to get in touch we will be happy to send you a set of facemasks. Regards Sheila

Posted 4 years ago

“Recently purchased Osprey Archeon at an excellent price. Package arrived at doorstep less than 24 hours after ordering and is a fantastic quality rucksack.”

The Epicentre 5 star review on 10th June 2021

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Posted 4 years ago

“Outstanding service that cannot be faulted in any way”

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Posted 4 years ago

“Fast delivery and perfect products at great prices. Ordering was quick and simple. Will definitely come back to order from The Epicentre again.”

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Posted 4 years ago

The Epicentre is rated 4.9 based on 2,407 reviews