The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 858 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 858 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aileen the cruise specialist who assisted me with my booking was first class. She was very efficient, knowledgeable , helpful and was very prompt in replying to my emails. Thank you!”

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Posted 9 years ago

“Assured the kids cabins were opposite adults when in fact doors to their cabins were along opposite corridor. I emailed company to book us seats but was informed that we same flight seats back and this was on ticket but not the case when in fact we were all separate and my 13 year old was put another end of plane. I emailed company - no response after two emails.”

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Posted 10 years ago

“We have used Cruise Specialists ever since we started cruising about 10 years ago. They have always been helpful and supportive and provide sound information. We always use the same agent and she is great at what she does. We get a rapid response to any queries. We would recommend them to anybody.”

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Posted 10 years ago

“Since the very beginning of contacting you many years ago we have been very satisfied with the quality, prompt and friendly service we have received, nothing is too much trouble. Even if our regular agent is not available the service is the same.”

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Posted 10 years ago

“Excellent service provided for several cruises and stop overs!”

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Posted 10 years ago

“I FOUND ALL THE DESTINATIONS INTERESTING AND TRIPS WELL ORGANISED. I WAS HAPPY WITH ACCOMMODATION AS A SINGLE IN A TWIN BEDED CABIN. THE ENTERTAINMENT WAS EXCELLENT AND PROFESSIONAL IN THE SHOWS. THE OTHER ACTIVITIES WERE ALSO FINE. THE FOOD WAS WELL PRESENTED AND FINE FOR MY TASTE. THE CABIN GIRL WAS EXCELLENT AND EFFICIENT.. THE DESTINATIONS WELL THOUGHT OUT. HOWEVER THE FINAL PART OF THE BUSES FROM NEWCASTLE WHICH RETURNED EVERYONE TO DUNDEE WERE NOT WELL THOUGHT OUT. AS ALL NAMES WERE ON YOUR COMPUTER ANY DECENT ANALYST COULDM HAVE CREATED A LIST OF THOSE PEOPLE GOING TO OR NDEAR TO THE OTHER MAJOR CITIES/TOWNS. EG GLASGOW, EDINBURGH, STIRLING RATHER THAN EVERYONE TO DUNDEE. SO APART FROM THAT LONG EPISSODE FROM AROUND 6.00AM I WOULD GIVE 8.5 OUT OF 10. I WOULD USE YOUR COMPANY AGAIN H S MCADAM, EAST KILBRIDE I resubmit this again as I rather thought my comment about the buses at end of the trip would have created a response. So do opinions matter?”

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Posted 10 years ago

“I found the Cruise Specialists website was very good and the service and advice received from their representative Kirsten was excellent. She gave us lots of information on choice of cabin and trips, how to spend our onboard credit etc which was very helpful.”

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Posted 10 years ago

“We have booked several Cruises with the help of The Cruise Specialists. They are very professional , but also very user friendly. Lisa Mc Ewan particularly has been very helpful.”

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Posted 10 years ago

“General administration OK, but payment penalties for using credit or debit cards were not appreciated. Later received a 'special offer' selling the same holiday at nearly half the price, but did not receive the benefit of that discount. I feel cheated. I did write a letter about this, but received no response”

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Posted 10 years ago

“Very helpful. Interested in helping you and giving their time.Thy are ost efficient company. We have booked two cruises this year only became our questions were clearly answered.”

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Posted 10 years ago

“Always, very good service with knowledgeable staff. Thank you.”

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Posted 10 years ago

“Quick, efficient and friendly”

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Posted 10 years ago

“Staff so helpful and polite”

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Posted 10 years ago

“Staff always friendly and helpful if they don't know the answers they always try and find out for you and get back in touch. They find the best deal for you and your party. Would recommend this company for your holiday booking.”

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Posted 10 years ago

“Always helpful, always providing solutions.”

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Posted 10 years ago

“All enquiries always dealt with promptly and accurately the staff always professionly yet friendly, I have used the company twice and will no doubt use them again”

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Posted 10 years ago

“Being a very loyal and returning customer I was a bit annoyed when I mentioned that I was considering flights to Southampton for our Nov. cruise which is 30 days long from Southampton when I said that it was on line for £89 return plus baggage and was told that if you did it you would have to add at least £30 per person for doing it - not a lot of points have you earned there for passenger loyalty bonus.”

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Posted 10 years ago

“Very professional team. Very helpful in all aspects of our requirements. Very attentive and will ring you back when they say.”

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Posted 10 years ago

“Very helpful cruise club and got back to us straight away with any queries that we had. Would certainly recommend them.”

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Posted 10 years ago

“The staff are very friendly and knowledgeable, definitely trying to get you the best deal. A special mention for Lisa McEwan who has put up with my idiosyncrasies for many, many years”

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Posted 10 years ago

The Cruise Specialists is rated 4.8 based on 858 reviews