The Bike Insurer Reviews

Name: The Bike Insurer
Rating: 4.70

4.7 Rating 9,197 Reviews

96 %

of reviewers recommend The Bike Insurer

4.7

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

The Bike Insurer 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

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“All good, went with Hastings”

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Posted 8 months ago

“Have to say, getting my quote was fast and easy. Very happy with the whole experience.”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“Policy was fine until attempting to cancel the policy due to sale of the bike. Then it took a lot of going back and forth to get them to actually cancel it and this was then followed by a ridiculously high final payment. I have no issue paying a cancellation fee but it’s everything else they try to throw in. Legal advice being sought”

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Posted 8 months ago

“Poor system. Details can't be changed easily? Driving date passed? Couldn't change at all before purchasing. Not a sinple process.. Had no option other than to pay. For the insurance then ring up and change. Costing more... What else is the issue. They are now tracking every search you even put in. Then the insurer questions you about your searches... which interrogation doesn't start a relationship very well.... if I want to ride my bike to work or not depends on the price... so if it's reasonable il insure to ride to work. If not. It will be used as a toy. I pay to insure my vehicle. That is your job Not to interigate.”

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Posted 8 months ago

“Provided what I wanted at a price that was reasonable”

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Posted 8 months ago

“Your a good company to go with can I add my new bike onto my policy and I try find the phone number to ring you”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“It was an easy to follow system with the payment options that I needed”

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Posted 8 months ago

“Very helpful with my classic bike insurance did what no other insurer could do”

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Posted 8 months ago

“It's a pity as a biker I can't insure car and bike together to keep costs down . After all we can't drive them at the same on the road. Thanks”

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Posted 9 months ago

You’re not alone thinking that Richard, but it’s not really caught on. Probably because the bike market is so small and insurers focus where most consumers are, cars, home, life etc. That and assessing the combined risk and pricing it attractively must be difficult for underwriters. Thanks for taking the time to review our service and ride safe.

Posted 9 months ago

“After taking out insurance on a new scooter from the day it was delivered, I 'phoned to say it wouldn't fit in my locked shed as I'd hoped, so would be kept in a back garden. Understandably, this raised the premium, so I paid the extra. A week later I 'phoned to find out why I hadn't received my documents, and was told the original insurer would not insure the scooter in a back garden. So I was offered a new insurer, whose premium was significantly higher. I expected to pay just the extra amount as the policy was still in the process of being set up and no documents had been received - but I was also charged a cancellation fee of £65. So the total I paid in the end was 3 times the original quote.”

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Posted 9 months ago

“Great service and friendly , knowledgeable staff when contacted.”

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Posted 9 months ago

Thanks Robert, they will be pleased with your positive feedback. Best wishes.

Posted 9 months ago

“Very low quality and not good insurance company.”

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Posted 10 months ago

We're sorry to hear that Divyesh. We'd really appreciate you telling us what we did wrong so we can improve. Please send us details of your concerns and we'll look into it as soon as possible. Our 'contact us' details are on our website, or you can get in touch with us through Facebook or Instagram, or send us your feedback privately through reviews.io. Many thanks.

Posted 9 months ago

“Simple to use”

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Posted 10 months ago

Thanks for the review, we appreciate it. Safe riding on the bike.

Posted 9 months ago

“Good service”

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Posted 10 months ago

Many thanks for the review. Safe riding.

Posted 9 months ago

“Got the quote through Topcashback. Good price especially with cashbank. HOWEVER, Bike Insurer is denying that I got a policy from them for my cashback despite having the written policy etc. Topcashback having to chase them!!!!!!!”

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Posted 10 months ago

Hi Steven, thanks for the review. We'll get in touch with you and see if we can't get this resolved.

Posted 10 months ago

“Nice one I like it so much and very professional very helpful”

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Posted 10 months ago

Thank you Zakaria, we appreciate your feedback!

Posted 10 months ago

“Easy to navigate and very helpful, saved me hours or searching for both my bikes and saved me a few quid along the way too 👍 Thank you”

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Posted 10 months ago

You're welcome Tobias, and thank you for taking the time to review.

Posted 10 months ago

“It was so easy to do my insurance fast active service very pleased”

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Posted 10 months ago

Thanks for the review Lorraine. Happy travels on the bike!

Posted 10 months ago

The Bike Insurer is rated 4.7 based on 9,197 reviews