The Bed and Mattress Centre Reviews

Name: The Bed and Mattress Centre
Rating: 4.94

4.9 Rating 1,133 Reviews

99 %

of reviewers recommend The Bed and Mattress Centre

Company Reviews

Metrics

Info

4.9

Based on 1,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

01243 775151

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic service. Helpful staff, plentiful range of options (not just mattresses but bed frames, bedside cabinets, headboards etc) and quick service. We walked away with a dream mattress (pardon the pun) in about 15 minutes. Also very helpful when needing spares for something else...brilliant”

Helpful Report

Posted 6 years ago

“Fantastic customer service and products - highly recommend! Wide range of good quality mattresses and bases to choose from. Social distancing completely respected. We were able to take away the perfect divan and mattress for us on our first ever visit to the shop (in our hired van) and the staff were more than happy to load the van for us. Bed has proved wonderfully comfortable! Very pleasant, helpful and knowledgeable staff. Can't speak highly enough...! Would recommend to everyone.”

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Posted 6 years ago

“I got a pillows from here staff helpful and I’ve got too say it was like sleeping on air the best pillows you can buy highly recommend would not go anywhere else the best place your staff are the best”

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Posted 6 years ago

“Incredible service. A complete 'can do' attitude carried out by buisness owners who excel in supporting customer requirements. No hard sell, just professional service in an industry normally associated with poor service! My mattress is of excellent quality, sold at a sensible and fair price. Having moved house I needed a mattress immediately. To my surprise and delight they not only helped me load my car, but also traveled with me to assist with a difficult access delivery up a spiral staircase. They deserve to do very well verses the average retailer. Chris.”

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Posted 6 years ago

“I bought a Simba mattress from the TV adverts but really didn't get along with it. It was too soft, made my back sore, and I don't really get back issues. A mate of mine who I play golf with said his friend (Matthew) is highly reputable and runs a bed and mattress shop, this one. I gave him a call and he asked a few questions, and then he told me to change a couple things about my bed support and "give the Simba a chance". i.e don't buy from me, if you don't need to. Unbelievable !! I found this integrity so refreshing. Two weeks on still no joy, so I sent my Simba back. To be fair to Simba they were v good, delivery, pickup and refund were as promised. I phoned Matthew and popped into the showroom, tried out the 4-5 mattresses that he'd recommended for me, and picked one. It is absolutely brilliant (and it's cheaper than the Simba). Delivery and service were faultless. Apologies for the long review, but I believe that when someone does something well they deserve credit. Nice bloke, excellent company, I could not give them higher praise.”

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Posted 6 years ago

“Amazing service, advice and delivery. We now have a super comfy, super king sized bed. Would recommend this shop to everyone.”

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Posted 6 years ago

“Excellent service and very helpful to what our needs were. Delivery was great and within the specified time. I would definitely recommend as from start to finish they went above and beyond.”

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Posted 6 years ago

“This is the second bed we have bought and good to see still run by same people. Excellent service, helpful and knowledge with ample time to wander around the store. Delivery exactly when it was supposed to be too. Would have no hesitation in still recommending to family and friends. Thank you”

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Posted 6 years ago

“Great customer service, very well priced compared to other major vendors. Kids loved the new mattresses.”

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Posted 6 years ago

“Matt and Daniel really couldn’t do enough to make sure we got the best service at a great price. Friendly, professional and knowledgeable. Many thanks!”

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Posted 6 years ago

“It was great to find somewhere we could choose and buy a bed despite covid 19. Great appointment only personal shopping experience without a pressure sell and a quick delivery date set once the deal was done.”

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Posted 6 years ago

“Although they did not have the mattress that I was after in stock, they did provide delivery from another retailer who had stock but no transport. Delivery was arranged within hours and they also did some background checks on the source of the mattress to ensure that it was correct and legitimate. Really went the extra mile for a small delivery fee and provided a helpful and friendly service throughout.”

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Posted 6 years ago

“Couldn’t have been more helpful even in lockdown. I rang because our mattress only 4 years old but gives me terrible back ache. Matt knew straight away what the problem was. Went along to the showroom, tried several mattresses and with advice found a mattress, which was delivered a few hours later. Perfect, now here’s to a pain free, comfortable night. There was no pressure to buy but useful advice which we will follow. Five star service, thank you”

Helpful Report

Posted 6 years ago

“Rang and spoke to Mathew for advice on replacing a mattress. I have bought various mattresses and a bed frame from the guys over about 15 years or so and have always been extremely impressed by their helpfulness and fast delivery service. I chose what I wanted and within 45 minutes it was at my door in Selsey. In a time when businesses are struggling with lockdown, this made what could have been a difficult purchase, a walk in the park. (Without walking in the park) 😄”

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Posted 6 years ago

“We recently purchased a superking mattress for delivery out of area. Matthew couldn't have been more helpful fitting in with my many requests. I wouldn't hesitate to recommend The Bed & Mattress Centre as this is the second purchase and on each occasion been exceptionally happy with the product and service.”

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Posted 6 years ago

“A very professional service. Advice in person.”

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Posted 6 years ago

“We found this shop accidentally 3/4 years ago and purchased a mattress specific to our needs. Recently we ordered a new bed and had it delivered this week. The exceptional service from all personnel was an absolute pleasure. The showroom person was so helpful and again helped us find exactly what we were looking for. Despite us living 70 miles from the centre the bed was delivered in good time by the very pleasant staff, assembled quickly and efficiently. I would have no hesitation in recommending this experience to others.”

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Posted 6 years ago

“Good price, ordered ,delivered promptly, expertly assembled by pleasant fitters, great result. As JC said go and thou likewise!!!!”

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Posted 6 years ago

“I bought a mattress from you in 2016 expecting many years of use. However, the mattress has developed many problems. I reported this to you, quoting the 5 year warranty. I did not know how this was going to pan out. I want to thank you for arranging for the the speedy swap-out of my mattress. The replacement mattress has proved to have been worth it. My wife's back does not hurt so much, the mattress topping wraps itself around you again, whereas on the original mattress, the topping seemed already flattened. The sides of the mattress also seem more supportive. Thanks again for resolving this issue so quickly.”

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Posted 6 years ago

“I had been looking around for a mattress and stumbled on this place by chance after coming back from Portsmouth. The chap in the showroom was very helpful with no pressure. I picked out a mattress, paid and it arrived within 24 hours. The guys who came to deliver, took their shoes off before entering the home (without me saying anything). Pleasant, efficient and showroom guy gave good advise (was not out to sell me the most expensive, but gave advise on what would be best for me and left me sometime to try them out) not pushy like my other experiences in other shops. I brought the mattress I saw at a much lower price than 'known' shops. Highley recommend, good experience all round for me (which made a pleasant change).”

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Posted 7 years ago

The Bed and Mattress Centre is rated 4.9 based on 1,133 reviews